Services
- Connectivity - GEN Connect - Business Class Internet
- Consultancy - Comprehensive IT Consultancy Services for Business Growth
- Cyber-Security - GEN Cyber - Enterprise Grade Cyber Security
- Hosting - GEN Hosting - UK Premium Hosting
- Email - GEN eMail - Encrypted Secure Email
- Cloud - GEN Cloud - Advanced Cloud Services
- Storage - GEN Storage - Premium Storage Solutions
- Voice-SIP - GEN Voice - Encrypted IP Voice and SIP Solutions
- Big-Data - GEN Data - Advanced Big Data Analytics Solutions
- IT-Outsourcing - IT Outsourcing - Your Complete IT Department Solution
- Arbitration - Technical Arbitration - Efficient Dispute Resolution Service
- Data-Protection - Data Protection Solutions - Compliance and Security Services
Software
- WebDev - Web Development Services - Creating Impactful Online Presences
- AppDev - Application Development - Custom Solutions for Your Business
- SmartWeb - Smart Websites - Interactive and Engaging Digital Experiences
- Telephony - Software and Systems Development on Asterisk, FreePBX and ViciDial
- Interchange - Electronic Data Interchange - Seamless Business Transactions
- Backend - Enterprise API Frameworks & System Integration Services
- Chatbots - Chat-Bots and AI Solutions - Enhancing Customer Interactions
- Open-Source - Open Source for Business - Customized Enterprise Solutions
AI
- Large-Language - AI Solutions & Services - Transforming Business Operations
- Transcription - Speech to Text Services - Advanced Transcription Solutions
Support
- HelpDesk - GENSupport HelpDesk
- FAQ - GENSupport FAQ
- Monitoring - Oversight - Infrastructure Monitoring
- Maintenance - Infrastructure Maintenance - Comprehensive Support Services
- Emergency - Emergency Support Services - Rapid Response IT Assistance
- Legacy - Legacy System Support - Maintaining Your Critical Technology
- Asterisk - Asterisk Support - Expert Configuration and Management
- Freepbx - FreePBX Support - Professional Configuration & Management
- Proxmox - Proxmox Support - Expert Virtual Environment Management
- Apple - Apple Ecosystem Support - Comprehensive Technical Services
- Microsoft - Microsoft Ecosystem Support - Comprehensive Technical Services
- HPE - HP Enterprise Support
- Synology - Synology Support - Expert NAS Configuration & Management
- Linux - Linux Expert Support - Comprehensive Technical Solutions
- Draytek - Draytek Support - Professional Configuration & Troubleshooting
- Teltonika - Teltonika Support - Expert Mobile Networking Solutions
- Rates - Technical Support Rates - Transparent Pricing
- Downloads - GEN Downloads - Essential Resources for Our Valued Customers
Tools
About
- About - About GEN (Global Enterprise Networks)
- History - Our Heritage and Journey
- Ecology - How we are Carbon Neutral
- Contact - Contact GEN - We're Here to Help
- Locations - Our Full UK Coverage
- Partnership - Partner with GEN - White-Label IT Services and Solutions
- Discounts - Volume and Value Discounts - Special Pricing Opportunities
- FAQ - Frequently Asked Questions - Answers to Common IT Queries
- Stats - Site Statistics
Policy
- FHF - GEN First Hour Free Policy
- Aup - GEN Acceptable Use Policy
- Content - GEN Content Access and Use Policy
- DRA - GEN Domain Registration Agreement
- Framework - GEN Framework Agreement
- Modernslavery - GEN Modern Slavery Statement
- Privacy - GEN Privacy Notice
- Social - Social Media & Electronic Communications Policy
- Socialvalue - GEN Social Value Statement
Explainers
Other
- Archive - GEN Data Archive - Advanced Storage Services
- CVE - Current Critical Vulnerabilities this week
- DB - GEN Curated Data Breaches
- Club - The GEN Technology Club
- Human100 - 100% Human Authoring
- Infrastructure - An overview of our Infrastructure at GEN
- License - GEN Software License Agreement
- Links - Partners, Clients and Resources
- Homeseer - GEN Homeseer Software Development
- Operations - Report Abuse of our Services
- Cloudportal - Cloud Portal Config and Links
- Product-GTranscribe - GTranscribe for FreePBX
- ProjectK - Equine Freelancers Toolkit
- Referral - Referral Rates and programme
- Status - GEN Live System Status
Blog Posts
- 2017-06-08 - FreePBX as a route to a Data Breach
- 2019-01-28 - The curious case of Traffic Exchanges
- 2019-02-16 - The Food Delivery War (Deliveroo, Just-Eat, UberEats) Comparison and Analysis
- 2019-04-30 - How to annoy your customers with Google ReCaptcha
- 2019-05-17 - A VPN is unlikely to protect you
- 2019-06-04 - Amazon and Ebay for Business Procurement
- 2019-07-25 - Protecting Your Synology NAS from Internet Threats
- 2019-08-28 - Torrent Sites - The History, Mistakes and Failures
- 2024-01-06 - Finally leaving HomeSeer for HomeAssistant
- 2024-04-25 - The new site finally arrives
- 2024-04-29 - Why does trustarc.com damage your traffic?
- 2024-05-05 - Why Email Housekeeping is a must
- 2024-05-08 - Leaving the sinking ship that is RedHat
- 2024-05-09 - Information Blackmail - Microsoft Style
- 2024-05-11 - Synology Active Backup for Business
- 2024-05-17 - Leveraging AI for Real World Commercial Benefits
- 2024-05-18 - ClaudeBot and a Pandemic of inconsiderate coding
- 2024-05-19 - Migrating away from VMWare to ProxMox before its too late
- 2024-05-21 - Don't let your Chatbot land you in Court
- 2024-05-29 - GDPR and Cloud Hositng Considerations
- 2024-05-31 - Deliveroo Accused of Violating GDPR by Selling Customer Data to Restaurant Chains
- 2024-06-06 - Using Telnyx S3 Storage with Synology Cloud Sync
- 2024-06-13 - Artificial Intelligence and the Carbon Cost
- 2024-06-21 - AI Generated Code and its Impact on Code Stability
- 2024-06-24 - Trustpilot censors their own Bad Reviews
- 2024-06-25 - Programming languages over the last 40 years
- 2024-06-28 - Free CV Critique, a great example of machine generated nonsense
- 2024-07-04 - The Software you own, the Software you don't
- 2024-07-09 - Disaster Recovery and Business Continuity in 2024
- 2024-07-15 - UK Broadband; ADSL, FTTC, FTTP, BT, Openreach and the future
- 2024-07-22 - From Defender to Offender: CrowdStrike's Billion-Dollar Blunder
- 2024-07-23 - Email Threats and Extortion - A review
- 2024-07-30 - Protecting Your Digital Content: Copyright Challenges in the Age of AI and Web Scraping
- 2024-08-14 - Advances in Remote Support over the last 30 years
- 2024-08-21 - Cloud Hosted Options, Virtual vs Dedicated
- 2024-08-24 - I've Been Hacked!
- 2024-09-04 - UK Business Energy Market
- 2024-09-11 - Effective Strategies to Prevent Contact Form Spam
- 2024-09-23 - The Rise of Automated Pestering: When Marketing Goes Too Far
- 2024-10-03 - The Dark Side of Google Chrome: How Your Browser Betrays You
- 2024-10-10 - Cold and Hot Spares in Cloud Computing
- 2024-10-24 - Platform Diversity in IT Maintenance: Supporting Legacy to Modern Systems
- 2024-11-01 - Firefox`s 20th Anniversary
- 2024-11-13 - Value Added Cloud (VAC) Providers
- 2024-11-20 - Apple Under Fire for Closed Ecosystem
- 2024-12-03 - Incident at the Paper Mill
- 2024-12-12 - Cloud Backup Strategies
- 2025-01-08 - Social Engineering Attacks
- 2025-01-30 - Free Email - A Real World Disaster
- 2025-02-03 - Asterisk - A Communications Powerhouse
- 2025-03-14 - Draytek Critical Vulnerabilities CVE-2024-41334 (and others)
- 2025-03-15 - Privacy - What is it, and Why do you want it?
- 2025-04-04 - The UKs Growing Scam Call Crisis
- 2025-04-10 - Smart Voicemail: Modernising Asterisk with AI
- 2025-04-20 - Anatomy of a Data Breach: How DNS Hijacking Led to a Sophisticated MITM Attack
- 2025-05-01 - Bulk Delete Proxmox Backups Using Linux Commands
- 2025-05-23 - Beyond Phishing: The Rising Threat of Voice-Based Social Engineering
Downloads
Audio
CheatSheets
- DR_Assessment_and_Planning.pdf - Disaster Recovery Consultation, Assessment and Planning document. Provides a checklist and structure for a disaster recovery/business continuity plan.
- proxmox-cheat-sheet.pdf - Proxmox 8 Internal Cheat Sheet - Common paths, commands, functions.
CodeData
- identifyas.json - A Json file of all 72 possible `Identify as` genders, for HR and Employee Systems.
Configuration
Customer
Documents
Draytek
Forms
Images
Manuals
Synology
Tools
Training
Whitepapers
KnowledgeBase / FAQ
Arkane API
Account Endpoint - Get Credit and Tokens
Authentication
Broadband - Check Broadband Availability at a given postcode
CardDav - Pull contacts from a CardDav server and return them in various formats
Cnam - CNAM Lookup
Convert - Convert files between various formats
email - Validate an email address by doing actual delivery attempts and checking configuration
encrypt - An Encryption and Decryption Toolkit API
genderLookup - Determine Gender from a given foreanme
Headless - Capture a web page as an image
InvokeARI - Asterisk ARI Integration
LLM - Send a prompt and optional embedding to our Large language processor
MobileCoverage - Retrieve UK Mobile Coverage for a given postcode
PostCodeLookup - Get detailed information for any UK Postcode
RemoteCMD - Issue remote ssh commands and retrieve responses
SMS - Send SMS Text Messages
TeleInfo - Phone Number lookup and Reputation
Transcribe - Convert audio file to text and optionally summarise
TTS - Convert Text to Speech
Configuration
DKIM Records - How to
DMARC Records - How to
MX Records - How to
SPF Records - How to
Connectivity
Draytek Management
FTTP Provisioning
Databases
Lost remote root access in Mysql / MariaDB? Get it back with....
Domains
DNS Basics
Domain Management Transfer
Domain Nameserver, Zones and Records
Domain Registrant Transfer
Domain Theft
ICANN Rules affecting domain registrants
Why does GEN Require Paperwork for Domain Transfers
FreePBX
Trunking with AQL
Trunking with Giant.net.uk
Trunking with Orbtalk
Trunking with PortTech 37x Mobile Gateways
Trunking with Telappliant / Voiptalk
Trunking with Telnyx
Trunking with Voipfone
gen.direct
Adding New Links
GENERAL
Complaints Handling Proceedure
Firefox: The Extension for Firefox is currently disabled by the browser's security settings
Locating your local IP Address
Locating your network host name
Site Records - Contacts
General Compatibility
Draytek 2860 Vector 2 firmware 3.8.2 causes router to reboot every 30 seconds
SSL_ERROR_UNSUPPORTED_VERSION
Windows 10
Generate Framework
Generate - Construct and Send an email based on provided payload
Register - Upload a template to the system.
Templates
Hardware
How to diagnost boot issues with HP laptop/Notebook computers
HomeSeer
Alexa Integration issues
Hosting and Services
Access Paths to Hosted Services
HTTP Header Accept-Ranges
HTTP Header Allow
HTTP Header Feature-Policy
HTTP Header Referrer-Policy
HTTP Header X-XSS-Protection
HTTP Response Codes
My google fonts aren't showing
obGrabber white screen when editing Pipe
Retirement Schedule
Using the Comodo SSL Certificate Analyser
Website New or Migrated from one platform/host to another and is showing the old version
Internet Firewalls & Gateways
Blacklist this now "https://protect-eu.mimecast.com"
Joomla 3/4
How to reset the administrator password (Super User) on a Joomla 3.x+ Site
Linux (BusyBox/NGINX)
How to wake up an ethernet device (WOL) on BusyBox
Synology CloudStation Drive/Backup "SSL certificate has been changed"
Linux (CentOS/RedHat)
Connecting to Legacy Devices over SSH using outdated protocols
php-fpm permissions and "AH01071: Got error 'Primary script unknown\n'"
Running iftop without root
Linux (MAC OSX 10 and later)
Application is damaged, etc
Check to see if an IP Address is in use
Flush DNS Cache on OSX
LibreOffice slow and laggy on OSX
Removing Troublesome Kernel Extensions (PulseSecureFirewall for example)
VMWare Fusion "the specified virtual disk needs repair" when trying to run a virtual machine
Linux General
Enable and Configure NFS on Linux
Kernel Rollback
mount -t cifs fails with permission denied even though permissions work with smbclient
Network Backup
Annual Refresh
Networking
Blocking Trustarc.com and other invasive pop-ups
DHCP - Dynamic Host Configuration Protocol
Draytek Validation Code blank or missing
Power
Someone is currently logged into the APC Management Web Server
Proxmox
Adding GENSupport to a proxmox host for Management by the HelpDesk
GEN Remote Support - Cluster Setup Process
Remote Support
Downloading Remote Support
Setup Unattended Access
Secure Private Virtual Cloud
Automated Protection Systems
Clusters
Diagnostic Tools for checking connectivity
Email Access on DAKOTA / ANDROMEDA / ATLANTIS
Limiting your Server Quota by Design
Mailing Lists (Mailman and MDaemon)
Migrating to GEN Virtual Hosted Systems
Quotas on Secure Virtual Cloud
Service Information
Service Charges
Time to Fix (TTF)
Time to Respond (TTR) or (MRT)
Software Tools
rocketmsg - The command line interface to Rocket.Chat
Synology
Share, Folder and File Permissions
Synology - Build and Configuration
Synology Build Defaults
Systems Engineering
MariaDB 5.5.47 on a Synology NAS with DSM 6.x giving errors on Joomla 3
Software Development States
Using the bug tracker for your Development Projects.
Telecommunications
Asterisk 14 & ORBTALK
Asterisk and NAT - So simple
How to retrieve core files from a Sangoma Vega
ISDN E1 Cause Codes (Q.931)
Modern Telephony and how the world suddenly became so complicated
SIP Response Codes and their Meanings.
The Blacklist Alliance
UK Dialling Prefixes and Rates
What codes do I use to Divert Calls and other features on my UK Mobile Phone
Third Party Influencers
National Power Services and contact information.
Windows 10
Downgrade from Windows 10 to Windows 7 or 8 or 8.1
How do I disable Wifi Sense (WifiSense) in Windows 10
How to Complete Remove OneDrive from Windows 10
How to disable "Location" to prevent GPS tracking.
How to remove 'Get Office' and other advertisements in Windows 10
Using SFC to check the integrity of system files
Word Soup
Connectivity Consultancy Cyber Security Hosting Email Cloud Storage Voice SIP Big Data IT Outsourcing Arbitration Protection WebDev AppDev SmartWeb Telephony Interchange Backend Chatbots Open Source Large Language Transcription HelpDesk FAQ Monitoring Maintenance Emergency Legacy Asterisk Freepbx Proxmox Apple Microsoft HPE Synology Linux Draytek Teltonika Rates Downloads AI DNS Domain Web Subnet Encrypt Image Text Timer Encode Client Identity Password Eco Lease About History Ecology Contact Locations Partnership Discounts Stats FHF aup content DRA framework modernslavery privacy social socialvalue big data email GENFrame outsourcing vpn archive CVE DB club Human100 infrastructure license links Homeseer Operations cloudportal Product GTranscribe ProjectK Referral status