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Everything on gen.uk in one place: our services, software, tools, policies and explainers, every blog post and download, and the public articles in our HelpDesk knowledge base. Jump to a section, or search the site if you know what you are after.

157Pages
79Blog posts
66Downloads
412Knowledge base articles

Services

ConnectivityBusiness Broadband, Leased Lines and Resilient Connectivity Managed VPNGENAccess Managed VPN: Secure Remote Access for UK Business MonitoringOversight: Modern Infrastructure Monitoring from GEN CloudUK Private Cloud: Managed VPS, Containers and Dedicated Servers HostingUK Website Hosting, Fully Supported StorageUK Cloud Storage: FTP, SFTP, WebDAV and rsync, No Transfer Fees EmailUK Business Email, Every Feature on Every Plan Voice SIPBusiness Phone Systems, On-Site or Hosted in the UK ComplianceSecurity and Data Protection Compliance IT OutsourcingIT Outsourcing and Managed Infrastructure ConsultancyIT Consultancy, Contract Governance and Technical Mediation TrainingTechnical Training: Remote and On-site Big DataReal-Time Data Processing, Enrichment and Analysis

Software

WebDevWeb Development: Business Websites and Customer Portals AppDevBespoke Software and Application Development GENAdminGENAdmin: CRM, HR and Asset Management in One Business Suite TelephonyTelephony Software Development for Asterisk and FreePBX InterchangeData Interchange, Migration and Legacy Data Extraction BackendAPI Development and System Integration

AI

GAINGAIN: GEN's Own AI Platform, Accuracy Before Speed Large LanguageBusiness AI: Document Analysis, Knowledge Bases and Translation AgentsAI Agents: OpenClaw, Hermes Agent and NemoClaw, Deployed Safely n8nn8n Workflow Automation, Hosted and Supported TranscriptionPrivate Speech Transcription on Local Models ChatbotsAI Chatbots that Answer from Your Own Content

Support

HelpDeskGEN HelpDesk: 24/7 Technical Support Portal DownloadsGEN Customer Downloads: Essential IT Resources ApproachEnterprise IT Support Done Properly: The GEN Approach MaintenanceInfrastructure Maintenance and Asset Register AMSGENAMS: Secure Asset Management for Windows Machines PatchingManaged Linux Patching: Engineer-Led, Fixed Price SafetySafe IT Equipment: USB Devices, Fire Risk, Power Protection and Headsets RatesCommercial Rates - Clear & Transparent Pricing ProxmoxProxmox Enterprise Support Worldwide, 30 Minute SLA 24/7 SynologySynology Business Support UK, 24/7 Enterprise NAS Support HPEUK HPE Server Support, HPE Partner with Parts Back to Gen6 Asterisk FreePBXUK Asterisk and FreePBX Support, 30 Minute SLA 24/7 MicrosoftUK Microsoft Support: Windows Server, Exchange, SQL Server and Microsoft 365 LegacyLegacy System Support UK: Windows XP, Solaris, HP-UX, AIX and CentOS

Open-Source

OfficeOpen Office Suites: LibreOffice, Collabora, OnlyOffice, Euro-Office NextcloudNextcloud and OpenCloud: Hosted and Managed File Collaboration MatrixMatrix Secure Messaging, Hosted or On-Premises LinuxLinux Support UK, Emergency Console, mdraid and LVM Recovery AlmaLinuxAlmaLinux Consultancy and Support UK RockyRocky Linux Enterprise Support UK, 24/7 with a 30 Minute SLA CentOSCentOS Support and Migration UK: CentOS 7 After End of Life RHELRed Hat Enterprise Linux Support UK, 24/7 Independent RHEL Support FedoraFedora Linux Support UK: Workstations, Servers and Development DebianDebian Consultancy and Support UK UbuntuUbuntu Server Support UK, Independent 24/7 Ubuntu Support

Tools

AIAI Development Toolkit - Experiment with AI Models DNSDNS Lookup Tools - Advanced Domain Name System Analysis DomainDomain Availability Checker - 3000+ TLD Search Tool DocumentsDocument Generation Toolkit EmailEmail Testing Tools - Deliverability & Spam Analysis MatrixMatrix Server Tester: Federation, Client and Element Call Checks WebWebsite Diagnostic Tools - Performance & SEO Analysis SubnetIP Subnet Calculator - CIDR & Network Planning Tools EncryptData Encryption Tools - Secure Information Protection ImageImage Processing Tools - Conversion & Optimization TextText Processing Tools - ASCII/ANSI Conversion & Generation TimerTimer & Time Tracking Tools EncodeData Encoding Tools - Base64, Hex & Format Conversion ClientBrowser Information Tools - Environment & Network Analysis CurrencyCurrency Conversion Toolkit FirefoxFirefox Enterprise Configuration Toolkit IdentityInternet Identity Scanner - Public Presence Analysis PasswordSecure Password Generator - Advanced Security Tools SignatureEmail Signature Generator - Professional HTML Signatures EcoBusiness Sustainability Assessment - Environmental Impact Tools LeaseEquipment Lease Calculator - Capital Finance Planning Tools ConvertDocument Format Converter - Multi-Format File Conversion CalcOnline Calculator - Maths, Electronics, Science & Finance Tools

About

AboutAbout GEN: The UK's Longest Established Business IT Provider HistoryOur Heritage and Journey EthosOur Ethos: Privacy, an Open Internet and Encryption for Everyone MuseumThe GEN Museum: Historic Computing Collection EcologyGreen Powered Data Centres ContactContact GEN LocationsOur Full UK Coverage SecurityOur Data Centre Security PartnershipPartner Programme: Refer, Resell or White Box EngagementEngagement Model: How We Work With You DiscountsDiscounts for Education, Charities and the Public Sector LegalLegal Information: Corporate Structure StatsSite Statistics

Policy

FHFFirst Hour Free Policy - Small Business Support Terms SLAGEN Service Level Agreement (SLA) Policy AIPAI Operational Policy AntibriberyGEN Anti-Bribery and Corruption Policy AupGEN Acceptable Use Policy - Service Usage Guidelines CommunicationAcceptable Communications Etiquette Policy ContentContent Access Policy - Website Usage Terms DRADomain Registration Agreement - Terms & Conditions DPAGEN Data Processing Policy and Schedule - UK GDPR Article 28 particulars DrugsGEN Drug Use Policy - Zero Tolerance Workplace Policy EcologyGEN Supplier and Customer Ecology Policy FrameworkGEN Framework Agreement - Terms & Service Conditions ModernslaveryGEN Modern Slavery Statement - Ethical Operations Policy NodeRemote Node Policy - Hyperconvergence on-premises PrivacyGEN Privacy Notice - Data Protection & GDPR Compliance RetentionGEN Data Retention Policy - How Long We Keep Records and Why SecondmentGEN Secondment Agreement - Terms & Service Conditions SocEngGEN Social Engineering Policy SocialvalueGEN Social Value Statement - Community Impact & CSR SupportpolicyGEN Technical Support Policy TrainingGEN Technical Training Policy VoiceGEN Managed Voice Policy VpnGEN Managed VPN Policy

Explainers

What is big dataWhat is Big Data? Analytics & Business Intelligence Guide What is billingGEN Billing processes and proceedures What is DNSWhat is DNS? Domain Name System Explained & Usage What is ediWhat is EDI? Electronic Data Interchange Explained What is emailWhat is Email? Electronic Communication Systems Explained What is GENFrameWhat is GENFrame? Adaptive Website Development Framework What is IPWhat is an IP Address and how does it work? What is outsourcingWhat is IT Outsourcing? Business Benefits & Services What is secondmentTechnical Secondment & Business Solutions What is secure communicationsGENuinely Secure Communications - Zero Trust & E2E Encryption What is secure environmentGENuinely Secure Environments - Closed Physical & Logical Security What is vpnWhat is a VPN? Virtual Private Network Guide & Benefits

Training

Training AI1Large Language Models and AI Foundation Training Course Training AI2Large Language Models and AI Engineering Training Course Training Asterisk3Asterisk Advanced Core Smart IVRs and Deep Diagnostics Training Course Training Ceph1Ceph Level 1 Foundations Training Course Training Ceph2Ceph Level 2 Operations and Recovery Training Course Training Draytek1DrayTek Level 1 Routing and WAN Essentials Training Course Training FreePBX1FreePBX Level 1 Foundations Training Course Training FreePBX2FreePBX Level 2 Engineering Training Course Training FreePBX3FreePBX Level 3 Advanced Engineering and Diagnostics Training Course Training Linux1Linux Level 1 Foundations Training Course Training Linux2Linux Level 2 Engineering Training Course Training Linux3Linux Level 3 Advanced Operations Training Course Training Prox1Proxmox Level 1 Foundations Training Course Training Prox2Proxmox Level 2 Engineering Training Course Training Prox3Proxmox Level 3 Advanced Training Course Training ProxB1Proxmox Builders Training Course Training Syno1Synology Level 1 Foundations Training Course Training Syno2Synology Level 2 Engineering Training Course Training Syno3Synology Level 3 Advanced Operations and Recovery Training Course

Other

ArchiveGEN Data Archive - Advanced Storage Services EmailProtectAdvanced Email Protection - Anti-Spam & Threat Defense CVECritical Vulnerabilities Report - Weekly Security Updates DBData Breach Intelligence - Security Incident Analysis ClubGEN Technology Club - Free Services & Business Support InfrastructureGEN Infrastructure Overview - Enterprise IT Systems LicenseSoftware License Agreement - Terms for GEN Technologies LinksGEN Partners & Resources - Client Success Stories HomeseerHomeseer Software Development - HS3 & HS4 Automation OperationsReport Service Abuse - Operations & Complaint Portal CloudportalGEN Cloud Portal - Configuration & Management Tools Product GTranscribeGTranscribe - Call Transcription Module for FreePBX ProjectKProject K - Equine Freelancers Business Management Toolkit ReferralBusiness Referral Program - Competitive Rates & Rewards StatusGEN Live System Status - Real-Time Service Monitoring Vmware to proxmox migrationVMware to Proxmox Migration, UK Enterprise Support WorldviewGENWorldView

Blog

2026

2025

2024

2019

Downloads

Audio

CheatSheets

  • DR_Assessment_and_Planning.pdf: Disaster Recovery Consultation, Assessment and Planning document. Provides a checklist and structure for a disaster recovery/business continuity plan.
  • proxmox-cheat-sheet.pdf: Proxmox 8 Internal Cheat Sheet - Common paths, commands, functions.

CodeData

  • identifyas.json: A Json file of all 72 possible `Identify as` genders, for HR and Employee Systems.

Configuration

Customer

Documents

Draytek

Forms

HPE

Images

Manuals

Proxmox

  • Disk2vhd.zip: Systernals Disk2VHD v2.02 - Convert running Windows Server to VHD files.

Synology

Tools

Training

Whitepapers

Knowledge Base

Articles from the knowledge base at support.gen.uk, which open in a new tab.

Antivirus and Security

Arkane API

Asterisk / FreePBX

CEPH

ClientAccess

Cloud Hosted Virtualisation & Dedicated

Commercial

Common Scams

Configuration

Connectivity

Containerd

Cyber & Security

Databases

Diagnostic Tools

Docker

Domains

Draytek

Email

Firefox

FTP/FTPS/SSHFTP/SFTP, RSYNC, WebDrive and Secure Storage

GEN Hosted Services

GEN Portal

GEN Secure Email Services

gen.direct

GENAccess - Zero Trust Managed VPN Services

GENERAL / HelpDesk

General Compatibility

Generate Framework

Group Policies (GPO)

Hardware

HomeSeer

HPE - Hewlett Packard Enterprise

Internet Firewalls & Gateways

Joomla 3/4

Linux (BusyBox/NGINX)

Linux (CentOS/RedHat)

Linux (MAC OSX 10 and later)

Linux General

MariaDB / MySQL

Matrix (Synapse)

Microsoft

Mikrotik

Multi-Platform

Network Backup

Networking

NextCloud

Ongoing Incidents

PKI

Power

Proxmox

Proxmox API

Remote Support

Secure Private Virtual Cloud

Service Information

Software Tools

Survelliance Free Captcha

Synology

Systems Engineering

Telecommunications

Third Party Influencers

Third Party Websites and Companies

Thunderbird and Betterbird

Virtualmin

Web Browsers

Windows 10 & 11 / Server 2025

Word Soup

Connectivity Managed VPN Monitoring Cloud Hosting Storage Email Voice SIP Compliance IT Outsourcing Consultancy Training Big Data WebDev AppDev GENAdmin Telephony Interchange Backend GAIN Large Language Agents n8n Transcription Chatbots HelpDesk Downloads Approach Maintenance AMS Patching Safety Rates Proxmox Synology HPE Asterisk FreePBX Microsoft Legacy Office Nextcloud Matrix Linux AlmaLinux Rocky CentOS RHEL Fedora Debian Ubuntu AI DNS Domain Documents Web Subnet Encrypt Image Text Timer Encode Client Currency Firefox Identity Password Signature Eco Lease Convert Calc About History Ethos Museum Ecology Contact Locations Security Partnership Engagement Discounts Legal Stats archive EmailProtect CVE DB club infrastructure license links Homeseer Operations FHF SLA AIP antibribery aup communication content DRA DPA drugs ecology framework modernslavery node privacy retention secondment SocEng socialvalue supportpolicy training voice vpn cloudportal Product GTranscribe ProjectK Referral status AI1 AI2 Asterisk3 Ceph1 Ceph2 Draytek1 FreePBX1 FreePBX2 FreePBX3 Linux1 Linux2 Linux3 Prox1 Prox2 Prox3 ProxB1 Syno1 Syno2 Syno3 vmware to proxmox migration big data billing edi email GENFrame IP outsourcing secure communications environment Worldview

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