Services
- Connectivity - GEN Connect - Business Class Internet
- Consultancy - Comprehensive IT Consultancy Services for Business Growth
- Cyber-Security - GEN Cyber - Enterprise Grade Cyber Security
- Hosting - GEN Hosting - UK Premium Hosting
- Email - GEN eMail - Encrypted Secure Email
- Cloud - GEN Cloud - Advanced Cloud Services
- Storage - GEN Storage - Premium Storage Solutions
- Voice-SIP - GEN Voice - Encrypted IP Voice and SIP Solutions
- Big-Data - GEN Data - Advanced Big Data Analytics Solutions
- IT-Outsourcing - IT Outsourcing - Your Complete IT Department Solution
- Arbitration - Technical Arbitration - IT Dispute Resolution Services
- Data-Protection - Data Protection Solutions - GDPR Compliance & Security
Software
- WebDev - Professional Web Development Services - Custom Solutions
- AppDev - Custom Application Development - Scalable Business Solutions
- Office - Office Applications - Solutions for Businesses
- SmartWeb - Smart Interactive Websites - Engaging User Experiences
- Telephony - Telephony Software Development - Asterisk & VoIP Solutions
- Interchange - Electronic Data Interchange - Automated Business Transactions
- Backend - Enterprise API Development - System Integration Solutions
- Chatbots - AI Chatbots & Intelligent Customer Service Solutions
- Open-Source - Open Source Solutions - Enterprise Software Development
AI
- Large-Language - Large Language Models - AI Solutions & Services
- Transcription - Speech Recognition & Transcription - AI-Powered Services
Support
- HelpDesk - GEN HelpDesk - 24/7 Technical Support Portal
- FAQ - GEN Support FAQ - Technical Knowledge Base
- Monitoring - Oversight - Infrastructure Monitoring
- Maintenance - Infrastructure Maintenance
- Emergency - Emergency Support Services
- Legacy - Legacy System Support
- Asterisk - Asterisk Support
- Freepbx - FreePBX Support
- Proxmox - Proxmox Support
- Apple - Apple Ecosystem Support
- Microsoft - Microsoft Ecosystem Support
- HPE - HP Enterprise Support
- Synology - Synology Support - Expert NAS Configuration & Management
- Linux - Linux Expert Support
- Draytek - Draytek Support
- Teltonika - Teltonika Support
- Rates - Technical Support Rates - Clear & Transparent Pricing
- Downloads - GEN Customer Downloads - Essential IT Resources
Tools
- AI - AI Development Toolkit - Experiment with AI Models
- DNS - DNS Lookup Tools - Advanced Domain Name System Analysis
- Domain - Domain Availability Checker - 3000+ TLD Search Tool
- Documents - Document Generation Toolkit
- Email - Email Testing Tools - Deliverability & Spam Analysis
- Web - Website Diagnostic Tools - Performance & SEO Analysis
- Subnet - IP Subnet Calculator - CIDR & Network Planning Tools
- Encrypt - Data Encryption Tools - Secure Information Protection
- Image - Image Processing Tools - Conversion & Optimization
- Text - Text Processing Tools - ASCII/ANSI Conversion & Generation
- Timer - Timer & Time Tracking Tools - Productivity Management
- Encode - Data Encoding Tools - Base64, Hex & Format Conversion
- Client - Browser Information Tools - Environment & Network Analysis
- Currency - Currency Conversion Toolkit
- Firefox - Firefox Enterprise Configuration Toolkit
- Identity - Internet Identity Scanner - Public Presence Analysis
- Password - Secure Password Generator - Advanced Security Tools
- Signature - Email Signature Generator - Professional HTML Signatures
- Eco - Business Sustainability Assessment - Environmental Impact Tools
- Lease - Equipment Lease Calculator - Capital Finance Planning Tools
About
- About - About GEN (Global Enterprise Networks)
- History - Our Heritage and Journey
- Ecology - How we are Carbon Neutral
- Contact - Contact GEN - We're Here to Help
- Locations - Our Full UK Coverage
- Partnership - GEN Partnership Program - White-Label IT Services
- Discounts - Special Pricing Discounts - Education & Public Sector Rates
- FAQ - IT Support FAQ - Answers to Common Technical Questions
- Stats - Site Statistics
Policy
- FHF - First Hour Free Policy - Small Business Support Terms
- Antibribery - GEN Anti-Bribery and Corruption Policy
- Aup - GEN Acceptable Use Policy - Service Usage Guidelines
- Content - Content Access Policy - Website Usage Terms
- DRA - Domain Registration Agreement - Terms & Conditions
- Ecology - GEN Supplier and Customer Ecology Policy
- Framework - GEN Framework Agreement - Terms & Service Conditions
- Modernslavery - GEN Modern Slavery Statement - Ethical Operations Policy
- Node - Remote Node Policy - Hyperconvergence on-premises
- Privacy - GEN Privacy Notice - Data Protection & GDPR Compliance
- Secondment - GEN Secondment Agreement - Terms & Service Conditions
- Social - Social Media Policy - Electronic Communications Guidelines
- Socialvalue - GEN Social Value Statement - Community Impact & CSR
- Support - GEN Technical Support Policy
Explainers
Other
- Archive - GEN Data Archive - Advanced Storage Services
- EmailProtect - Advanced Email Protection - Anti-Spam & Threat Defense
- CVE - Critical Vulnerabilities Report - Weekly Security Updates
- DB - Data Breach Intelligence - Security Incident Analysis
- Club - GEN Technology Club - Free Services & Business Support
- Human100 - 100% Human Authoring Initiative - Authentic Content Recognition
- Infrastructure - GEN Infrastructure Overview - Enterprise IT Systems
- License - Software License Agreement - Terms for GEN Technologies
- Links - GEN Partners & Resources - Client Success Stories
- Homeseer - Homeseer Software Development - HS3 & HS4 Automation
- Operations - Report Service Abuse - Operations & Complaint Portal
- Cloudportal - GEN Cloud Portal - Configuration & Management Tools
- Product-GTranscribe - GTranscribe - Call Transcription Module for FreePBX
- ProjectK - Project K - Equine Freelancers Business Management Toolkit
- Referral - Business Referral Program - Competitive Rates & Rewards
- Status - GEN Live System Status - Real-Time Service Monitoring
- Worldview - GENWorldView
Blog Posts
- 2017-06-08 - FreePBX as a route to a Data Breach
- 2019-01-28 - The curious case of Traffic Exchanges
- 2019-02-16 - The Food Delivery War (Deliveroo, Just-Eat, UberEats) Comparison and Analysis
- 2019-04-30 - How to annoy your customers with Google ReCaptcha
- 2019-05-17 - A VPN is unlikely to protect you
- 2019-06-04 - Amazon and Ebay for Business Procurement
- 2019-07-25 - Protecting Your Synology NAS from Internet Threats
- 2019-08-28 - Torrent Sites - The History, Mistakes and Failures
- 2024-01-06 - Finally leaving HomeSeer for HomeAssistant
- 2024-04-25 - The new site finally arrives
- 2024-04-29 - Why does trustarc.com damage your traffic?
- 2024-05-05 - Why Email Housekeeping is a must
- 2024-05-08 - Leaving the sinking ship that is RedHat
- 2024-05-09 - Information Blackmail - Microsoft Style
- 2024-05-11 - Synology Active Backup for Business
- 2024-05-17 - Leveraging AI for Real World Commercial Benefits
- 2024-05-18 - ClaudeBot and a Pandemic of inconsiderate coding
- 2024-05-19 - Migrating away from VMWare to ProxMox before its too late
- 2024-05-21 - Don't let your Chatbot land you in Court
- 2024-05-29 - GDPR and Cloud Hositng Considerations
- 2024-05-31 - Deliveroo Accused of Violating GDPR by Selling Customer Data to Restaurant Chains
- 2024-06-06 - Using Telnyx S3 Storage with Synology Cloud Sync
- 2024-06-13 - Artificial Intelligence and the Carbon Cost
- 2024-06-21 - AI Generated Code and its Impact on Code Stability
- 2024-06-24 - Trustpilot censors their own Bad Reviews
- 2024-06-25 - Programming languages over the last 40 years
- 2024-06-28 - Free CV Critique, a great example of machine generated nonsense
- 2024-07-04 - The Software you own, the Software you don't
- 2024-07-09 - Disaster Recovery and Business Continuity in 2024
- 2024-07-15 - UK Broadband; ADSL, FTTC, FTTP, BT, Openreach and the future
- 2024-07-22 - From Defender to Offender: CrowdStrike's Billion-Dollar Blunder
- 2024-07-23 - Email Threats and Extortion - A review
- 2024-07-30 - Protecting Your Digital Content: Copyright Challenges in the Age of AI and Web Scraping
- 2024-08-14 - Advances in Remote Support over the last 30 years
- 2024-08-21 - Cloud Hosted Options, Virtual vs Dedicated
- 2024-08-24 - I've Been Hacked!
- 2024-09-04 - UK Business Energy Market
- 2024-09-11 - Effective Strategies to Prevent Contact Form Spam
- 2024-09-23 - The Rise of Automated Pestering: When Marketing Goes Too Far
- 2024-10-03 - The Dark Side of Google Chrome: How Your Browser Betrays You
- 2024-10-10 - Cold and Hot Spares in Cloud Computing
- 2024-10-24 - Platform Diversity in IT Maintenance: Supporting Legacy to Modern Systems
- 2024-11-01 - Firefox`s 20th Anniversary
- 2024-11-13 - Value Added Cloud (VAC) Providers
- 2024-11-20 - Apple Under Fire for Closed Ecosystem
- 2024-12-03 - Incident at the Paper Mill
- 2024-12-12 - Cloud Backup Strategies
- 2025-01-08 - Social Engineering Attacks
- 2025-01-30 - Free Email - A Real World Disaster
- 2025-02-03 - Asterisk - A Communications Powerhouse
- 2025-03-14 - Draytek Critical Vulnerabilities CVE-2024-41334 (and others)
- 2025-03-15 - Privacy - What is it, and Why do you want it?
- 2025-04-04 - The UKs Growing Scam Call Crisis
- 2025-04-10 - Smart Voicemail: Modernising Asterisk with AI
- 2025-04-20 - Anatomy of a Data Breach: How DNS Hijacking Led to a Sophisticated MITM Attack
- 2025-05-01 - Bulk Delete Proxmox Backups Using Linux Commands
- 2025-05-23 - Beyond Phishing: The Rising Threat of Voice-Based Social Engineering
- 2025-11-01 - Just-Eat: From the once leader in service to a Tragic mess
- 2025-11-11 - Cisco's Cloudflare Gate: ClamAV Updates Blocked, Freshclam Left Silent
Downloads
Audio
CheatSheets
- DR_Assessment_and_Planning.pdf - Disaster Recovery Consultation, Assessment and Planning document. Provides a checklist and structure for a disaster recovery/business continuity plan.
- proxmox-cheat-sheet.pdf - Proxmox 8 Internal Cheat Sheet - Common paths, commands, functions.
CodeData
- identifyas.json - A Json file of all 72 possible `Identify as` genders, for HR and Employee Systems.
Configuration
Customer
Documents
Draytek
Forms
Images
Manuals
Synology
Tools
Training
Whitepapers
KnowledgeBase / FAQ
Antivirus and Security
CLAMAV - Free and Effective Antivirus
O365 Account Compromise
Arkane API
Account Endpoint - Get Credit and Tokens
Authentication
Broadband - Check Broadband Availability at a given postcode
CardDav - Pull contacts from a CardDav server and return them in various formats
Cnam - CNAM Lookup
Convert - Convert files between various formats
email - Validate an email address by doing actual delivery attempts and checking configuration
encrypt - An Encryption and Decryption Toolkit API
genderLookup - Determine Gender from a given foreanme
Headless - Capture a web page as an image
InvokeARI - Asterisk ARI Integration
LLM - Send a prompt and optional embedding to our Large language processor
MobileCoverage - Retrieve UK Mobile Coverage for a given postcode
PostCodeLookup - Get detailed information for any UK Postcode
RemoteCMD - Issue remote ssh commands and retrieve responses
SMS - Send SMS Text Messages
TeleInfo - Phone Number lookup and Reputation
Transcribe - Convert audio file to text and optionally summarise
TTS - Convert Text to Speech
Words - generate a number of words within limits
Asterisk / FreePBX
Data Collection (For the HelpDesk)
Remove Login Activation Warning And Other Crap
Trunking with AQL
Trunking with Giant.net.uk
Trunking with Orbtalk
Trunking with PortTech 37x Mobile Gateways
Trunking with Telappliant / Voiptalk
Trunking with Telnyx
Trunking with Voipfone
Unknown Database Type Bit Requested Doctrine Dbal Platforms Mysqlplatform May Not Support It
Common Scams
Highly Qualified Ethical Hackers
I Ve Been Watching You For A Few Months Now
The Your Website Is Hacked Scam
Your Webmail Password Expires
Configuration
DKIM Records - How to
DMARC Records - How to
MX Records - How to
SPF Records - How to
Connectivity
Draytek Management
FTTP Provisioning
Cyber & Security
Identifying GEN - Challenge Everything
Databases
Lost remote root access in Mysql / MariaDB? Get it back with....
Domains
DNS Basics
Domain Management Transfer
Domain Nameserver, Zones and Records
Domain Registrant Transfer
Domain Theft
ICANN Rules affecting domain registrants
Why does GEN Require Paperwork for Domain Transfers
Email
Email Filtering
Email Filtering - Attachments
Email Rejection Messages
GEN Email Headers
GEN Email Security Advisory - Successful Connections
Reporting Emails to GEN
They did, I didn't.
FTP/FTPS/SSHFTP/SFTP, RSYNC, WebDrive and Secure Storage
Using GEN Secure Storage
GEN Portal
Account Tab
Files Tab
Identity Tab
Logging in
Monitor Tab
Services Tab
Tickets Tab
gen.direct
Adding New Links
GENERAL / HelpDesk
Complaints Handling Proceedure
Firefox: The Extension for Firefox is currently disabled by the browser's security settings
Locating your local IP Address
Locating your network host name
Providing Access
Raising a Ticket
RTB Warranty & Refresh
Site Records - Contacts
Who am I communicating with?
General Compatibility
Draytek 2860 Vector 2 firmware 3.8.2 causes router to reboot every 30 seconds
SSL_ERROR_UNSUPPORTED_VERSION
Windows 10
Generate Framework
Generate - Construct and Send an email based on provided payload
Register - Upload a template to the system.
Templates
Hardware
Connecting a UPS to your NAS
How to diagnost boot issues with HP laptop/Notebook computers
HomeSeer
Alexa Integration issues
Hosting and Services
Access Paths to Hosted Services
HTTP Header Accept-Ranges
HTTP Header Allow
HTTP Header Feature-Policy
HTTP Header Referrer-Policy
HTTP Header X-XSS-Protection
HTTP Response Codes
My google fonts aren't showing
obGrabber white screen when editing Pipe
Retirement Schedule
Using the Comodo SSL Certificate Analyser
Website New or Migrated from one platform/host to another and is showing the old version
Internet Firewalls & Gateways
Blacklist this now "https://protect-eu.mimecast.com"
Joomla 3/4
How to reset the administrator password (Super User) on a Joomla 3.x+ Site
Linux (BusyBox/NGINX)
How to wake up an ethernet device (WOL) on BusyBox
Synology CloudStation Drive/Backup "SSL certificate has been changed"
Linux (CentOS/RedHat)
Block Ip Using Iptables
Changing IP Address (or setting a static IP) on RHEL 10 / Alma / Rocky Linux
Connecting to Legacy Devices over SSH using outdated protocols
Disable Ipv6
php-fpm permissions and "AH01071: Got error 'Primary script unknown\n'"
Push Ssh Key To Server
Running iftop without root
Setup Network
Switching Or Removing Kernels
Linux (MAC OSX 10 and later)
Application is damaged, etc
Check to see if an IP Address is in use
Flush DNS Cache on OSX
How To Disable Mds Stores On Macos
LibreOffice slow and laggy on OSX
Panic Cpu 0 Caller Initproc Exited Reason Namespace 2 Subcode 0x4
Removing Troublesome Kernel Extensions (PulseSecureFirewall for example)
VMWare Fusion "the specified virtual disk needs repair" when trying to run a virtual machine
Linux General
Adding SFTP to AlmaRHEL
Configuring ClamAVFreshclam to use the GEN Mirror
Enable and Configure NFS on Linux
Fail2ban-client
Get Shutdown Logs - Diagnose Slow shutdown or failed shutdown
How SSH Certificates and Passwords work
Installing Docker on Linux
Kernel Rollback
mount -t cifs fails with permission denied even though permissions work with smbclient
Strip Ansi Codes From A Text File
Uploading SSH Keys
Vscode Server Errors
MariaDB / MySQL
Purge Logs
Matrix (Synapse)
Adding Users
Mozilla
Firefox Enterprise Policy Deployment Guide
Network Backup
Annual Refresh
Networking
Blocking Trustarc.com and other invasive pop-ups
DHCP - Dynamic Host Configuration Protocol
Draytek Validation Code blank or missing
Mikrotik Modes
Mikrotik remote syslog logging
Mikrtik Safe Mode and Developer Mode
NextCloud
Add a remote SMB/CIFS Share via External Storage
Ongoing Incidents
Draytek CVE 2025-10547
PKI
ACME Requests from the GEN CA
Requesting a certificate from a GEN CA
Power
Someone is currently logged into the APC Management Web Server
Proxmox
Adding GENSupport to a proxmox host for Management by the HelpDesk
Building a iSCSI NFS Proxy for connecting iSCSI to Proxmox Nodes
Creating a new BTRFS filesystem
Disable Ipv6 Systemwide
Ditch LVM Thin and have a proper mounted filesystem
GEN Remote Support - Cluster Setup Process
PBS Backup and Restore Logs
Proxmox
Setting up UPS Support in Proxmox
What KVM is using all my swap on proxmox?
Remote Support
Downloading Remote Support
Setup Unattended Access
VPN Setup - Remote Support, Oversight, Cloud Migration & Storage
Secure Private Virtual Cloud
Automated Protection Systems
Clusters
Diagnostic Tools for checking connectivity
Email Access on DAKOTA / ANDROMEDA / ATLANTIS
Limiting your Server Quota by Design
Mailing Lists (Mailman and MDaemon)
Migrating to GEN Virtual Hosted Systems
Quotas on Secure Virtual Cloud
Service Information
Service Charges
Time to Fix (TTF)
Time to Respond (TTR) or (MRT)
Software Tools
Install the Deploy package manager
Json
rocketmsg - The command line interface to Rocket.Chat
Synology
Accessing Synology S Syslog
Configuring Antivirus Essentials to use GENs CDN for updates
Disable A Network Interface When Not In Use
Manually Update ClamAV (Antivirus Essentials)
Share, Folder and File Permissions
Synology - Build and Configuration
Synology Build Defaults
Using Git Server
Systems Engineering
MariaDB 5.5.47 on a Synology NAS with DSM 6.x giving errors on Joomla 3
Software Development States
Using the bug tracker for your Development Projects.
Telecommunications
Asterisk 14 & ORBTALK
Asterisk and NAT - So simple
How to retrieve core files from a Sangoma Vega
ISDN E1 Cause Codes (Q.931)
Modern Telephony and how the world suddenly became so complicated
SIP Response Codes and their Meanings.
The Blacklist Alliance
UK Dialling Prefixes and Rates
What codes do I use to Divert Calls and other features on my UK Mobile Phone
Third Party Influencers
National Power Services and contact information.
Third Party Websites and Companies
Mimecast
WeTransfer
Virtualmin
Dovecot
Install a new version or remove an old version of PHP
Installing PHP Versions
Php-fpm Timeouts
Windows 10 & 11
De-Bloat WIndows 10/11
Downgrade from Windows 10 to Windows 7 or 8 or 8.1
How do I disable Wifi Sense (WifiSense) in Windows 10
How to Complete Remove OneDrive from Windows 10
How to disable "Location" to prevent GPS tracking.
How to remove 'Get Office' and other advertisements in Windows 10
Using SFC to check the integrity of system files
Windows 11 Bypass Mandatory Microsoft Account
Word Soup
Connectivity Consultancy Cyber Security Hosting Email Cloud Storage Voice SIP Big Data IT Outsourcing Arbitration Protection WebDev AppDev Office SmartWeb Telephony Interchange Backend Chatbots Open Source Large Language Transcription HelpDesk FAQ Monitoring Maintenance Emergency Legacy Asterisk Freepbx Proxmox Apple Microsoft HPE Synology Linux Draytek Teltonika Rates Downloads AI DNS Domain Documents Web Subnet Encrypt Image Text Timer Encode Client Currency Firefox Identity Password Signature Eco Lease About History Ecology Contact Locations Partnership Discounts Stats FHF antibribery aup content DRA ecology framework modernslavery node privacy secondment social socialvalue support big data billing edi email GENFrame IP outsourcing vpn archive EmailProtect CVE DB club Human100 infrastructure license links Homeseer Operations cloudportal Product GTranscribe ProjectK Referral status Worldview