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This Framework Agreement constitutes the master contractual terms governing all business relationships between the customer and Global Enterprise Networks, the GEN Partnership and its affiliated companies (collectively referred to as "GEN"). It establishes the legal foundation for all goods and services provided by GEN, eliminating the need for multiple separate agreements. This Agreement automatically comes into force upon any of the following events: acceptance of any quotation, placement of any order, registration of any service, creation of any support ticket, payment of any invoice, or commencement of any work by GEN. By engaging with GEN in any capacity, the customer explicitly acknowledges and accepts all terms and conditions contained herein.
Statement of work: Shall include any Service Level Contract, Sales order, Works Order, Support Ticket, Project Specification, or any work undertaken by GEN whether raised directly by the customer or in response to a customer request made via email, telephone, chat, in person, or through any other communication channel. Any engagement with GEN that results in the provision of goods or services shall constitute acceptance of a Statement of Work under this Agreement.
"Services" means all services to be performed by GEN as specified in each Statement of Work. Each Statement of Work shall be governed by this Agreement and forms an integral part thereof. Where conflicts arise between this Agreement and any Statement of Work, this Agreement shall take precedence. GEN shall perform the specified Services within the timeframe established in the relevant Statement of Work.
GEN shall be deemed an independent contractor of the Customer. As between GEN and the Customer, all persons retained by GEN to perform Services for the Customer hereunder shall be employees or contractors of GEN and shall not be employees or contractors of the Customer.
Customer understands and agrees that some or all of the Services may be performed from, through or using a location outside the United Kingdom, using employees or contractors of GEN. GEN will ensure that any transfer of personal data outside the United Kingdom complies with applicable data protection laws, including the UK GDPR, and will implement appropriate safeguards.
During the term of this agreement there will likely be substantial communication between the parties. The Customer and GEN agree to use the GEN HelpDesk (https://support.gen.uk) system as the primary method of requesting and monitoring services and issue tracking. The Customer will be granted access to the system so that they may create, review and update tickets. It is understood that the maximum history retention of the ticket system is 1 year. GEN recommends that the Customer retains copies of any important communications or tickets for their own records, as GEN will not be able to provide ticket history beyond 1 year. The Customer agrees that any disputes relating to tickets or communications must be raised within 1 year of the ticket creation date, after which time such disputes shall be deemed waived and time-barred.
Any quotation or tender provided by GEN is valid for 7 days from the date on the document, and is not legally binding. GEN may or may not at our sole discretion accept any subsequent order based on a provided quotation or tender, but should we accept it then at the point of acceptance this framework agreement shall come into force.
The Customer shall cooperate with GEN by providing to GEN such information and documents and access to the Customer's personnel as reasonably required by GEN to perform the Services specified in a Statement of Work.
The Customer shall maintain adequate insurance coverage to protect GEN staff while they are working on the Customer's premises or any site directed by the Customer. This insurance shall include, but not be limited to, public liability insurance and shall cover any injury, loss, or damage that may occur to GEN personnel during the performance of Services. The Customer shall, upon request, provide GEN with certificates of insurance evidencing such coverage. The Customer acknowledges that GEN's own insurance policies may not cover incidents occurring on Customer premises or Customer-directed sites, and the Customer assumes this responsibility as part of this Agreement.
The Customer shall at all times operate within the law, and understands that any illegal activity suspected, detected or witnessed by GEN shall be grounds for termination of this agreement. GEN will at all times cooperate fully with any subsequent investigation by law enforcement, and section 5 shall not apply in that case.
The Customer shall at all times operate within our Acceptable Use Policy which regulates the use of our services and systems.
The customer shall appoint authorised representatives who have the express authority to commission new statements of work on the customer's behalf, with optional annual spending limits applied to each appointee. These authorised representatives will have logins to our systems and portals for this purpose. GEN will provide assistance to any employee of the customer company, however, work commissioned by non-authorised personnel is subject to a collective annual limit of £500 across all such requests.
The fees for GEN's Time and Materials Services will be on the terms and at the rates specified in the applicable Quotation, Statement of Work, Outsourcing Agreement, Maintenance Agreement, Support Agreement, or our Standard Rates.
The fees for GEN's Digital Services will be based on the current rates published on our website for each respective service, calculated over the fixed term period as specified in the applicable Statement of Work or service agreement.
The fees for GEN's Connectivity Services will be based on the rates as formally quoted to the Customer, calculated over the minimum term period as specified in the quotation or applicable Statement of Work.
Where third parties are involved in the provision and supply of services, the Customer shall be responsible for all charges, fees, penalties, or costs incurred by GEN from such third parties arising from or relating to the Customer's use of the services. This includes but is not limited to: charges for damage to third party infrastructure or equipment; attendance fees for fault investigations that are determined to be caused by Customer's internal wiring, equipment, or configuration; callout charges for reported faults that are found to be non-existent or caused by Customer error; early termination fees; breach of contract penalties; and any other costs or charges levied by third parties as a direct or indirect result of the Customer's actions, omissions, or circumstances. GEN will provide reasonable notice of such charges where practicable, but the Customer acknowledges that some third party charges may be applied retrospectively and without prior notice.
Customer shall reimburse GEN for all actual expenses that are reasonably incurred by GEN and GEN personnel in the course of performing the Services hereunder and evidenced by receipts provided to the Customer.
Unless otherwise specified in the applicable Statement of Work, GEN will invoice the Customer at point of order, upon completion, monthly, quarterly or annually for the Products supplied, Services furnished and Expenses incurred. Invoices for Services rendered on a time and materials basis will indicate a breakdown and distribution of charges at the rates specified in the applicable Statement of Work or at our standard rates. Statements of Work for Services rendered on a fixed fee basis will indicate such.
Customer can Pre-pay for services in exchange for a discount, and this credit is consumed as services are rendered. If credit is exhausted then we will switch to post-payment and invoice as due. Credit is not refundable and is valid for a period of up to 5 years from date of payment.
Unless otherwise stated on the Invoice each invoice shall be due and payable to GEN within thirty (30) calendar days after receipt of such invoice and any past due undisputed amounts shall thereafter accrue interest, until paid, at the statutory rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998 for UK companies, or at the maximum interest rate permitted under applicable law for all other entities. GEN reserves the right to invoice accrued interest periodically on overdue amounts which shall be due upon receipt.
GEN reserves the right to suspend services immediately upon non-payment of any undisputed invoice that remains outstanding beyond the payment terms. All amounts payable to GEN shall become immediately due upon termination for Customer breach, including any cancellation charges as specified in this Agreement.
As between GEN and the Customer, the Customer will at all times be and remain the sole and exclusive owner of any files, documents or other tangible or intellectual property (“Customer Properties”) provided by the Customer to GEN under this Agreement.
Any software, designs, content, methodologies, techniques, processes, inventions, infrastructure components or other deliverable services developed in whole or in part by GEN or its contractors, or otherwise provided to Customer in connection with this Agreement (and associated intellectual property rights) shall be the property of GEN. As between GEN and the Customer, GEN shall at all times be and remain the sole and exclusive owner of GEN.
In the performance of this Agreement or in contemplation thereof, each party and its employees, agents and contractors may have access to confidential information owned or controlled by the other party (hereinafter "Confidential Information"). All Confidential Information supplied by one party to the other which is clearly marked "Confidential" or which is derived therefrom shall remain the exclusive property of the party supplying same. The receiving party shall use a reasonable degree of care, which in any event shall not be less than the same degree of care which the receiving party uses to protect its own Confidential Information, to keep, and have its employees and agents keep, confidential any and all Confidential Information. In keeping therewith, the recipient shall not copy, publish or disclose the Confidential Information to others, or authorise its employees, or agents or anyone else to copy, publish or disclose it to others, without the disclosing party's written approval, nor shall the receiving party make use of the Confidential Information except for the purposes of executing its obligations hereunder, and shall return the Confidential Information to the disclosing party or destroy the confidential information at its request. The parties agree that GEN Properties and the Customer Properties shall be deemed Confidential Information, as are all documentation, descriptions, and embodiments thereof. Without limitation, Confidential Information expressly includes all authentication credentials, passwords, access codes, security tokens, encryption keys, API keys, certificates, and any other information used for system access or authentication purposes, regardless of whether such information is specifically marked as confidential.
These non-disclosure obligations will not apply to Confidential Information which: (a) becomes generally known to the public by publication or by any means other than a breach of duty on the party of the recipient hereunder; (b) is information previously known to the recipient; (c) is information independently developed by or for the recipient; or (d) is information released by the owning party without restriction or released pursuant to a judicial or governmental order. Notwithstanding the foregoing, authentication credentials, passwords, access codes, security tokens, encryption keys, API keys, and certificates shall remain confidential in all circumstances and shall not be subject to the exceptions set forth in this Section 5.2. If required by order of any government authority, recipient may disclose to such authority the other party's Confidential Information to the extent required by such order.
GEN shall operate within its publicly available Privacy Notice with regard to personally identifiable information collected and provided to us.
Where a Service Level Agreement is agreed and in place, it shall affect only the statements of work to which it applies. All other statements of work shall be undertaken at the standard service level for the service. The actual service level shall be indicated on the HelpDesk system when applicable. Service Level Agreements are typically active only during specified business hours as defined in the applicable Statement of Work.
The Start Time Metric for any SLA shall be the date/time the ticket is raised at the HelpDesk in the correct channel (Help Topic) and correct department by the customer through the HelpDesk Web Portal. Service Levels vary based on Help Topic, Department, User and Organisation. Where a ticket is raised in an incorrect Help Topic or Department and subsequently moved to the appropriate queue, the Start Time Metric shall reset to ensure accurate measurement against the relevant service level for that specific service area.
Should any ticket fail to be picked up by GEN within the agreed Service Level Response Time, then GEN shall still handle that specific ticket but it shall be without charge for that individual ticket and all sub-tickets and tasks directly related therein. This penalty applies only to the specific ticket that breached the SLA and does not affect charges for other services or tickets.
GEN operates three distinct partner models: Referral Partners (who refer customers to GEN for direct contracting), Resellers (who resell GEN services whilst GEN maintains the billing relationship), and White-box Partners (who provide GEN services under their own brand with full customer responsibility). The following provisions apply according to the specific partner model:
These provisions do not apply to Referral Partners, as referred customers contract directly with GEN and become GEN's direct customers under this Framework Agreement.
Where the Customer operates as a Reseller, GEN maintains the direct billing relationship with the Reseller's customers, but the Customer remains responsible for:
Where the Customer operates as a White-box Partner, providing GEN services under their own brand, GEN's relationship is exclusively with the Customer. The Customer is solely and exclusively responsible for:
For both Reseller and White-box arrangements, GEN has no contractual relationship, obligation, or liability whatsoever to the Customer's end-users. End-users have no right to contact GEN directly or make any claims against GEN.
In addition to the indemnification obligations set forth in Section 9, Resellers and White-box Partners shall defend, indemnify, and hold harmless GEN from and against any and all Claims arising from or relating to: (a) the Customer's resale or white-box activities; (b) any acts, omissions, or breaches by end-users, including any illegal activities; (c) any disputes between the Customer and end-users; (d) the Customer's failure to enforce compliance with applicable terms and laws; (e) any misrepresentation by the Customer regarding GEN's services; and (f) any regulatory, governmental, or law enforcement actions relating to end-user activities.
GEN reserves the right to immediately suspend services where end-user activities breach the Acceptable Use Policy, engage in illegal activities, or otherwise violate applicable laws, with or without notice to the Customer. Such suspension shall not relieve the Customer of payment obligations for the affected services.
GEN undertakes not to knowingly solicit or directly contract with the Customer's end-users for services that are substantially similar to those being resold by the Customer. Should it subsequently become known that GEN has inadvertently established a direct relationship with any of the Customer's end-users for such services, GEN shall:
This provision does not apply where: (a) the end-user independently approaches GEN without any solicitation; (b) the Customer has ceased to provide the relevant services; (c) the Customer is in material breach of this Agreement; or (d) the services provided by GEN are materially different from those offered by the Customer.
The Customer hereby represents and warrants that it has and for the duration of this Agreement shall have all rights required for the performance of its obligations hereunder and has and for the duration of this Agreement shall have the authority and the legal right to enter into this Agreement.
GEN hereby represents and warrants that it has and for the duration of this Agreement shall have all rights, titles or interests in GEN Properties and Deliverables required for the performance of its obligations hereunder and has and for the duration of this Agreement shall have the authority and the legal right to enter into this Agreement.
GEN further represents and warrants that the Services provided under this Agreement will be of commercially reasonable quality in accordance with any specifications or requirements set forth in a Statement of Work and will be performed in accordance with generally accepted industry standards for similar services. Any claim for breach of GEN's warranties under this Section 8.2.2 must be made, by written notice to GEN, within ninety (90) days following the date of completion of the Services for which the claim is made. GEN shall have a thirty (30) day period following receipt of any such notice in which to cure a breach. If GEN is unable to remedy the Services within the cure period, Customer may, at its option, either (i) accept a pro-rated refund for the defective Services, or (ii) terminate the affected Statement of Work without penalty.
GEN during the life of services provided may at its sole discretion choose to move, change, update or upgrade said services providing that either the same or greater level of service is maintained. GEN will provide reasonable advance notice of any such changes where operationally feasible, except in cases of emergency maintenance or security requirements.
Where hosted services are provided under this agreement, the hardware, software, data and content shall be considered the property of GEN. Access to hosted services by the Customer shall be on the basis of a statement of work.
Where GEN are contracted to manage services for the Customer, it is understood that management shall be an exclusive activity undertaken solely by GEN. This exclusive management approach ensures clear accountability, prevents conflicting directives, and maintains service integrity. GEN will not share management responsibilities with the Customer in any way that would dilute accountability or create ambiguity regarding responsibility for service outcomes. This arrangement protects both parties by establishing clear lines of authority and ensuring that service management decisions are made by qualified personnel with full visibility of the service environment.
ALL Connectivity services (including but not limited to broadband, leased lines, FTTC, FTTP, and other data transmission services) provided by GEN are facilitated through third-party infrastructure providers, and neither you nor GEN own the physical circuits, cables, or backhaul infrastructure. GEN is solely responsible for the networking aspects of these services (such as configuration, routing, and management), but expressly disclaims all responsibility for the physical infrastructure. These third-party circuit providers may experience outages, degradation, maintenance periods, or other issues entirely beyond GEN's control or influence. Therefore, GEN will not be liable for any service interruptions, performance degradation, or other failures attributable to these third-party infrastructure components. In the event of such failures, GEN will make reasonable efforts to liaise with the relevant third-party providers to restore service, but ultimate responsibility for physical infrastructure failures remains with those third-party providers.
During the provision of services GEN may encounter a situation where a service or service medium has reached its end of life as defined by its vendor or judged so by senior staff at GEN. GEN will provide reasonable notice of end-of-life status and will work with Customer to identify migration options. After the end-of-life date, provision of services will be on a best-efforts basis only, with no service level guarantees.
GEN is and for the duration of this Agreement shall be in compliance with all local, national and international laws, governmental regulations, rules and requirements and binding administrative and court orders (collectively “Laws”) applicable to GEN, including all Laws applicable to its provision of the Services. The customer shall not at any time request, coerce or instruct GEN to undertake any activity that is illegal and GEN reserves the right to recover any costs incurred to deal with any such request or instruction.
EXCEPT AS PROVIDED IN THIS AGREEMENT, (A) NEITHER PARTY MAKES ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, FROM A COURSE OF PERFORMANCE OR DEALING, TRADE USAGE, OR OF UNINTERRUPTED OPERATION WITHOUT ERROR, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND (B) WITHOUT LIMITING GEN'S OBLIGATION TO DELIVER THE SERVICES AND/OR DELIVERABLES SET FORTH IN A STATEMENT OF WORK, GEN MAKES NO GUARANTEES WITH REGARD TO THE RESULTS OBTAINED FROM THE OPERATION OR USE BY CUSTOMER OF THE CUSTOMER PROPERTIES OR GEN PROPERTIES. THE LIMITED WARRANTY SET FORTH IN THIS AGREEMENT IS MADE FOR THE BENEFIT OF CUSTOMER ONLY.
GEN shall defend, indemnify and hold harmless Customer, its affiliates, and their respective officers, directors, employees, and agents from and against any and all third-party claims, demands, proceedings, suits, and actions, including any related liabilities, obligations, losses, damages, deficiencies, penalties, taxes, levies, fines, judgments, settlements, expenses (including reasonable legal and other professional fees and expenses) and costs (collectively, "Claims"), based on, arising out of, or resulting from: (a) GEN's breach of any representation, warranty, covenant or obligation under this Agreement; (b) the negligence, willful misconduct, or fraud of GEN or its personnel in connection with this Agreement; or (c) any claim that the GEN Properties, or Customer's use thereof in accordance with this Agreement, infringes or misappropriates any intellectual property right of a third party. The foregoing indemnification obligations shall not apply to the extent that such Claims are attributable to: (i) Customer's breach of this Agreement; (ii) the negligence, willful misconduct, or fraud of Customer or its personnel; or (iii) Customer's use of the GEN Properties other than in accordance with this Agreement.
Customer shall defend, indemnify and hold harmless GEN, its affiliates, and their respective officers, directors, employees, and agents from and against any and all Claims based on, arising out of, or resulting from: (a) Customer's breach of any representation, warranty, covenant or obligation under this Agreement; (b) the negligence, willful misconduct, or fraud of Customer or its personnel in connection with this Agreement; or (c) any claim that the Customer Properties, or GEN's use thereof in accordance with this Agreement, infringes or misappropriates any intellectual property right of a third party. The foregoing indemnification obligations shall not apply to the extent that such Claims are attributable to: (i) GEN's breach of this Agreement; (ii) the negligence, willful misconduct, or fraud of GEN or its personnel; or (iii) GEN's failure to use the Customer Properties in accordance with the documentation or instructions provided by Customer.
The indemnified party shall: (a) promptly notify the indemnifying party in writing of any Claim for which it is seeking indemnification; (b) give the indemnifying party sole control of the defense and settlement of the Claim (provided that the indemnifying party may not settle any Claim that requires the indemnified party to admit liability or pay any money without the indemnified party's prior written consent, which shall not be unreasonably withheld or delayed); and (c) provide reasonable cooperation to the indemnifying party at the indemnifying party's expense. The indemnified party may participate in the defense of any Claim at its own expense and with counsel of its choosing.
If any GEN Properties become, or in GEN's opinion are likely to become, the subject of an infringement claim, GEN may, at its option and expense: (a) procure for Customer the right to continue using the GEN Properties; (b) replace or modify the GEN Properties so that they become non-infringing while maintaining substantially equivalent functionality; or (c) if options (a) and (b) are not commercially reasonable, terminate Customer's rights to use the affected GEN Properties and refund to Customer any prepaid fees covering the remainder of the term of the applicable Statement of Work after the date of termination. The remedies set forth in this Section 8.4, together with GEN's indemnification obligations under Section 9.1, constitute Customer's sole and exclusive remedies and GEN's entire liability for any infringement claims related to the GEN Properties.
The term of this Agreement shall commence on the Date it is introduced either by using our systems or services or placing an order and persist until termination is completed in accordance with this Section 9.
This Agreement may be terminated (a) by either party if the other party defaults in the performance of any of its material obligations (or repeatedly defaults in the performance of any of its other obligations) under this Agreement (i) upon at least thirty (30) days' notice to the breaching party if such default is capable of being cured and the breaching party does not cure such default within thirty (30) days from the non-breaching party's default notice or (ii) immediately upon notice to the breaching party if such default is not capable of being cured, and (b) by either party upon notice received 90 days prior to the end of the then current term; provided that this Agreement shall not be terminated under this clause (b) with respect to all outstanding Statements of Work until such Statements of Work expire or are completed or terminated in accordance with their terms, including any notice requirements provided therein. Customer' obligation to make payment for Services performed by GEN prior to termination shall survive any termination of this Agreement.
Upon the expiration or termination of a Statement of Work and following settlement of charges (a) any and all licenses granted to GEN to perform Services under such Statement of Work, shall automatically terminate, and (b) GEN shall deliver to Customer, in the manner requested by Customer all of the Customer Properties (including all Deliverables, whether completed or in-progress) relating to such Statement of Work in the form then in use.
In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof (a "Dispute"), the parties shall first attempt to resolve such Dispute through good faith negotiations. If the Dispute cannot be resolved through negotiations within thirty (30) days after either party has notified the other of the existence of a Dispute, then either party may submit the Dispute to mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. If the Dispute has not been settled within sixty (60) days following the initiation of mediation, or such other period as the parties may agree in writing, then either party may commence legal proceedings in the courts of England and Wales, which shall have exclusive jurisdiction to settle any Dispute. Nothing in this clause shall prevent either party from seeking urgent injunctive relief from any court of competent jurisdiction.
Where the Customer terminates any Statement of Work prior to its minimum term, the Customer shall pay cancellation charges equal to the lesser of:
GEN may terminate this Agreement and/or any Statement of Work by 14 days' written notice if the Customer breaches payment obligations, unless full payment (including accrued interest) is made before the notice period expires.
Save where termination is due to Customer breach or non-payment, both parties shall cooperate to facilitate provision of services by an alternative provider, ensuring minimal disruption to existing services. The Customer shall reimburse all reasonable costs incurred by GEN in such transition arrangements.
The following provisions shall survive termination of this Agreement: payment obligations, confidentiality (Section 5), indemnification (Section 9), intellectual property ownership (Section 4), dispute resolution (Section 10.4), and any other provisions that by their nature should survive termination.
This Agreement, including any Statements of Work hereunder, is the complete and exclusive statement of the agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior proposals, understandings, and agreements, whether oral or written, between the parties with respect to the subject matter hereof. This Agreement may not be modified except by a written instrument executed by authorised representatives of the parties. The pre-printed terms and conditions of any purchase order or other ordering document issued by either party in connection with this Agreement shall not be binding on the other party and shall not be deemed to modify this Agreement.
No failure to exercise, and no delay in exercising, on the part of either party, any right, power or privilege hereunder will operate as a waiver thereof, nor will any party's exercise of any right, power or privilege hereunder preclude further exercise of the same right or the exercise of any other right hereunder.
If any part of this Agreement shall be adjudged by any court of competent jurisdiction to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired thereby and shall be enforced to the maximum extent permitted by applicable law.
Either party shall be excused from performance and shall not be liable for any delay in whole or in part, to the extent caused by the occurrence of any events beyond the reasonable control either of the excused party or its subcontractors or suppliers, for as long as such event continues and the excused party continues to use its best efforts to recommence performance whenever and to whatever extent possible without delay, including through the use of alternate sources, workaround plans or other means.
Any notice required or permitted hereunder to the parties hereto will be deemed to have been duly given only if in writing to the address of the receiving party by any reasonable method which results in a signed receipt, by hand delivery with signed receipt or via secure electronic messaging service. Any notice shall be deemed delivered on the date of actual delivery.
GEN may utilise automated systems, artificial intelligence, and machine learning tools to enhance service delivery, including but not limited to:
These tools process non-personal technical data and are designed to improve efficiency and service quality. GEN retains ownership of all insights, methodologies, and improvements derived from such processing.
This Framework Agreement constitutes the primary governing document for all business relationships between the Customer and GEN. In the event of any conflict or inconsistency between the terms of this Framework Agreement and any other policy, agreement, or document referenced herein or otherwise provided by GEN (including but not limited to the Acceptable Use Policy, Domain Name Registration Agreement, Privacy Notice, or any other supplementary terms), the provisions of this Framework Agreement shall prevail and take precedence to the extent of such conflict or inconsistency. All such referenced policies and agreements shall be construed as supplementary to this Framework Agreement and shall be interpreted in a manner that gives full effect to this Framework Agreement.
This Agreement shall be deemed to have been made in, and shall be construed pursuant to English law and subject to the courts of England and Wales.
Neither party may assign or delegate any or all of its rights (other than the right to receive payments) or its duties or obligations hereunder without the consent of the other party, which consent shall not be unreasonably withheld; provided, however, that either party may assign this Agreement, without the need to obtain consent of the other party, to a successor in interest to substantially all of the business of that party to which this Agreement relates. An assignee of either party authorised hereunder shall be bound by the terms of this Agreement and shall have all of the rights and obligations of the assigning party set forth in this Agreement.
GEN shall have the right to subcontract some or all of the Services specified in a Statement of Work to an individual or entity. No subcontracting shall release GEN from its responsibility for its obligations under this Agreement. GEN shall be responsible for the work and activities of each of its contractors, including compliance with the terms of this Agreement. GEN shall enter into confidentiality agreements with any contractors with provisions at least as restrictive as the provisions of Section 5 of this Agreement.
Under this agreement you consent that GEN will subscribe you to our internal mailing lists both general and applicable to the products and services you use. You consent that we can contact you periodically with service status and updates, blog posts, surveys and announcements as well as critical security warnings and advisories. Additionally GEN may contact you by letter, email and/or telephone if we need to discuss your account, alert you to issues with your account, arrange collections and deliveries, and for any other purpose that is applicable to our business.