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Business connectivity, plain and simple, but done properly. We have only ever supplied businesses, and our broadband runs at low contention, or 1:1 on dedicated circuits, so the speed you buy is the speed you get at 9am on a Monday. Every circuit is monitored in real time and covered by 24/7 critical support with escalation and a guaranteed time-to-fix, and configuration changes are free.
Every service comes with a managed router that can load balance or fail over across genuinely separate providers, FTTP, FTTC, 4G LTE, 5G, Starlink, cable and fixed wireless, so one carrier's fault does not take your office offline. The same routers carry our managed VPN, linking your offices into a single private WAN.
Our business broadband runs at much lower contention than consumer services, with consistently lower latency across the board. Contention is the number of users sharing the same capacity, and it is the reason a cheap connection that tests well on a Sunday crawls on a Monday morning. Keeping it low is what keeps the speed you bought.
Every circuit is monitored in real time, and every one is covered by 24/7 critical support with escalation and a guaranteed time-to-fix. When you need a port opened or a firewall rule changed, we make the change and do not charge for it.
Not sure exactly what you need? Our consultancy service will work it out with you.
We have peering and delivery agreements with more than 40 technology providers, so we recommend whatever is available at your site and suits the job, rather than whatever one network happens to sell. These are the technologies we supply.
| Technology | Max Download | Max Upload | Availability |
| ADSL | 24Mbps | 1Mbps | Most locations in the UK, until the PSTN switch-off |
| FTTC (SOGEA) | 80Mbps | 20Mbps | Most locations in the UK |
| FTTP | 1Gbps | 115Mbps | Population centres and a growing number of smaller towns |
| Dedicated Ethernet (Leased Line) | 1Gbps | 1Gbps | Most business locations, dedicated 1:1 |
| Cable | 1130Mbps | 104Mbps | Population centres primarily |
| Fixed Wireless | 1Gbps | 1Gbps | Selected areas, line of sight required |
| 4G LTE | 100Mbps | 50Mbps | Wherever there is good mobile coverage |
| 5G | 300Mbps | 50Mbps | Cities and large towns |
| Satellite (Starlink) | 220Mbps | 25Mbps | Practically anywhere |
We can supply any of these where it is available, and mix them where connectivity is essential: SOGEA with a 4G LTE backup, for example, or Starlink with a cable backup.
Our managed routers do more than connect a line: link aggregation, load balancing, failover, branch to branch L2TP VPNs and smart firewalls are all part of the service. That lets us build a solution around the site rather than sell a single connection and hope it holds.
With several services from different carriers over FTTP, FTTC, cable, 4G, 5G, Starlink and Dedicated Ethernet, all links can be load balanced, or some balanced while others stand by for failover, with automatic recovery when a link returns. Many of our customers run FTTP and cable load balanced, or FTTP with 5G failover, and it works well.
Connections can be combined for more capacity. Four 1Gbps FTTP connections give customers on 10GbE networks up to 4Gbps, and where FTTP is not available, four FTTC connections give up to 320Mbps.
Single, dual or multiple 4G LTE and 5G connections provide high-speed mobile broadband, or temporary broadband for sites and temporary offices. Load balancing aggregates them for throughput, and using different mobile networks keeps you online if one of them fails.
Dedicated Ethernet, the current name for leased lines and private circuits, and MPLS give a highly stable and very scalable connection, with 1:1 bandwidth that is not shared with anyone else. They are symmetrical, with the same upload and download speeds.
They cost more and take longer to install than broadband, but their performance and reliability make them the right choice for businesses that need high-speed branch to branch connectivity or wish to host their own services.
GEN have been building wide area networks for businesses for thirty-seven years, and we build each one to fit the performance and security it needs.
A very scalable SD-WAN, using a mix of connectivity to deliver fast and secure office to office networks, with remote VPN access into your corporate WAN provided as a fully managed service.
GENAccess, our managed WireGuard VPN, gives each user secure access to the corporate network from anywhere in the world, with a fixed office IP address for SaaS allowlists and full traceability. Access is controlled per user, down to who can connect, to what and when, which further reduces the attack surface. It runs over any of our connectivity, from £5 per user per month.
Point to point circuits with replication let files and services be shared across every connected site, with voice and video conferencing across your intranet at no call charges or traffic costs. The same links carry CCTV, access control, intercoms, announcements and, of course, printing.
Broadband shares capacity between users, which is why GEN run it at low contention so the speed holds up at busy times. A leased line, now called Dedicated Ethernet, is a 1:1 circuit that is not shared with anyone, with the same upload and download speed. Leased lines cost more and take longer to install than broadband, and suit businesses that need fast branch to branch links or host their own services.
Yes. Every service comes with a managed router that can load balance across connections, keep one on standby for failover, or both, and it returns to normal automatically when a failed link comes back. Many GEN customers run FTTP and cable load balanced, or FTTP with 5G failover. Connections can also be aggregated: four FTTP lines can give up to 4Gbps, or four FTTC lines up to 320Mbps where FTTP is not available.
Yes. GEN supply Starlink satellite connectivity, at up to 220Mbps down and 25Mbps up, and it works practically anywhere. It can run on its own or be paired with another technology, for example Starlink with a cable backup.
No. GEN have peering and delivery agreements with more than 40 technology providers, so the choice of connection is made on what is available at your site and what you need, not on which network GEN happen to resell.
Every circuit is monitored in real time and covered by 24/7 critical support with escalation and a guaranteed time-to-fix. Where a site has more than one connection from different carriers, the managed router moves traffic to the working links automatically, so a fault on one carrier does not take the office offline.
No. Configuration changes to GEN connectivity are free.
Yes. GEN provide single, dual or multiple 4G LTE and 5G connections for temporary offices and sites, and for mobile use. Several cellular connections can be load balanced to increase throughput, and using different mobile networks keeps the site online if one network fails.
No. GEN have only ever supplied businesses, and all GEN broadband runs at low contention or 1:1 on dedicated circuits. Remote and home workers can be connected securely into the business network with GENAccess, GEN's managed VPN.
If your connectivity requirements are simple, our quotation tool will give you a price in a few minutes.
If you need something more involved, several sites, mixed technologies, aggregation or a WAN, contact us and we will put together a price for you.
