GEN Downloads - Essential Resources for Our Valued Customers
Downloadable Content for our customers
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Welcome to Downloads. In this section you will find a range of resources available to GEN customers. Some are available to all, while others are for specific customers. If you
have any questions, or cannot find a specific file please don't hesitate to contact us. Please only download if you have been sent a link, or told to do so.
AudioAudio Files
File
Platform
Date
Licensed
Price
Registered
Description
Sms Echo
N/A
2024-08-01
No
£0.00
Yes
Echo SMS Tone (awesome)
ctu_24_ringtone
N/A
2024-07-09
No
£0.00
Yes
CTU Ringtone (Cisco) m4r format.
digital sms best and new
N/A
2024-08-01
No
£0.00
Yes
Digital SMS Received Tone (The best by far)
nokia X7 sms tone
N/A
2024-08-01
No
£0.00
Yes
Nokia X7 sms tone.
CheatSheetsCustomer Service Cheat Sheets
File
Platform
Date
Licensed
Price
Registered
Description
DR_Assessment_and_Planning
N/A
2024-08-13
No
£0.00
No
Disaster Recovery Consultation, Assessment and Planning document. Provides a checklist and structure for a disaster recovery/business continuity plan.
proxmox-cheat-sheet
N/A
2024-07-25
No
£0.00
Yes
Proxmox 8 Internal Cheat Sheet - Common paths, commands, functions.
CodeDataCode and Data Files
File
Platform
Date
Licensed
Price
Registered
Description
identifyas
N/A
2024-10-16
Yes
£0.00
No
A Json file of all 72 possible `Identify as` genders, for HR and Employee Systems.
ConfigurationConfiguration Files
File
Platform
Date
Licensed
Price
Registered
Description
dakota
Mac
2025-03-05
No
£0.00
No
Dakota Email Configuration for Apple (iOS / MacOS)
CustomerFiles for Specific Customers
File
Platform
Date
Licensed
Price
Registered
Description
Manager_Manual_HighRes_Color_214-750a
N/A
2024-07-09
No
£0.00
Yes
ViciDial Managers Manual
DocumentsGeneral Documentation
File
Platform
Date
Licensed
Price
Registered
Description
Yells-Guide-to-Digital-Marketing
N/A
2024-07-29
No
£0.00
No
The Ultimate digital marketing guide from Yell
c066435_ISO_IEC_27000_2016(E)
N/A
2024-07-09
No
£0.00
Yes
ISO27000 2016
discipline-and-grievances-at-work-the-acas-guide
N/A
2024-07-09
No
£0.00
No
Discipline and Grievances at work - The ACAS Guide
offensive-language-quick-reference-guide
N/A
2025-02-11
Yes
£0.00
No
OFCOMs list of offensive words. This is not a list of hurty words, just offensive words.
onboarding
N/A
2025-04-18
No
£0.00
No
The Onboarding Overview Document. Lists required information for onboarding and an overview of the process.
DraytekDraytek Software and Documents
File
Platform
Date
Licensed
Price
Registered
Description
DrayTek_UG_Vigor3910_V1.1
N/A
2024-07-09
No
£0.00
Yes
Draytek 3910 Users Manual v1.1
v2860_397_BT
N/A
N/A
No
£0.00
Yes
2860 v397
v2862_3994_BT
N/A
N/A
No
£0.00
Yes
2862 v3994
v2865_4451_BT
N/A
N/A
No
£0.00
Yes
2865 v4451
v2866_4451_BT
N/A
N/A
No
£0.00
Yes
2866 v4451
v3900_1515
N/A
2024-07-08
No
£0.00
Yes
3900 v1515
v3910_4327
N/A
2024-07-08
No
£0.00
Yes
3910 v4327
FormsCustomer Forms and Checklists
File
Platform
Date
Licensed
Price
Registered
Description
DTA-02
N/A
N/A
No
£0.00
No
The DTA-02 Form is used to transfer a domain that is currently with GEN, to another registrar/registry.
DTA-03
N/A
N/A
No
£0.00
No
The DTA-02 Form is used to transfer a domain from another registrar to GEN.
SPA2024
N/A
2024-07-09
Yes
£0.00
Yes
Quarterly Internal Security Audit Checklist - Free to use.
ImagesImage Files
File
Platform
Date
Licensed
Price
Registered
Description
cannot-fix-stupid1
N/A
2024-07-09
No
£0.00
No
Cant fix stupid logo
united-kingdom
N/A
2024-08-01
No
£0.00
Yes
An SVG of the UK complete.
ManualsGeneral Manuals and Guides
File
Platform
Date
Licensed
Price
Registered
Description
DS923p_HIG_enu
N/A
2024-07-10
Yes
£0.00
No
Synology DS923+ Manual
DevLink_Programmers_Guide
N/A
2024-08-01
No
£0.00
Yes
HAI Devlink Programmers Guide
HAI_ASCII_LightingProtocol
N/A
2024-08-01
No
£0.00
No
HAI ASCII Lighting Protocol
HAI_Omni-Link_Protocol_Rev_3.0
N/A
2024-08-01
No
£0.00
Yes
HAI Omnilink Protocol Rev 3.0
HP Array Configuration Utility Command Line Interface for Integrity Linux Environments Support Notes Version 8.40-c02493363
N/A
2024-07-09
No
£0.00
Yes
HP Array Configuration Utility for Linux ACU-CLI
HP Smart Storage Administrator User Guide
N/A
2024-07-09
No
£0.00
Yes
HP Smart Storage Administrator - User Guide
Push Demo Development Guide V1.0.3_corrected
N/A
2024-08-01
No
£0.00
Yes
ZK-TECO PUSH Development Guide 1.0.3
TAPI_Link_Developers_Guide
N/A
2024-08-01
No
£0.00
Yes
TAPI_Link Developers Guide
proxmox-backup
N/A
2024-07-09
No
£0.00
Yes
Proxmox backup Documentation
pve-admin-guide
Linux
2024-08-27
No
£0.00
No
Proxmox PVE Admin Guide
ProxmoxProxmox Software and Documents
File
Platform
Date
Licensed
Price
Registered
Description
K4u8auVE3
Virtualisation
2025-02-24
No
£0.00
Yes
Synology DSM Template for Proxmox as a vzdump file. Can be restored into a template and then cloned into a fully functional DSM923+ emulated NAS.
This is for training and support purposes, so you can experiment and work with DSM whilst avoiding any risks.
There is a 32G disk attached (sata0) and you can resize this as required, or add more disks but make sure they are SATA not SCSI and do this BEFORE you clone. Always use full clone
SynologySynology Software and Documents
File
Platform
Date
Licensed
Price
Registered
Description
DSM_Developer_Guide_7_enu
N/A
2024-07-09
No
£0.00
No
DSM Developers Guide
DSM_Login_Web_API_Guide_enu(2)
N/A
2024-07-09
No
£0.00
Yes
DSM Login Web API Guide
Syno_UsersGuide_RX1213sas_enu
N/A
2024-07-09
No
£0.00
Yes
RS1213SAS Installation Guide
Synology_DiskStation_Administration_CLI_Guide(1)
N/A
2024-07-09
No
£0.00
Yes
DSM Administration CLI Manual
Synology_File_Station_API_Guide
N/A
2024-07-09
No
£0.00
Yes
File Station API Guide
ToolsTools and Utilities
File
Platform
Date
Licensed
Price
Registered
Description
GEN-ConDiag-Linux-deb
Linux
2024-11-02
No
£0.00
No
GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
GEN-ConDiag-Linux-rpm
Linux
2024-11-02
No
£0.00
No
GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
GEN-ConDiag-MacOS
Mac
2024-11-02
No
£0.00
No
GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
GEN-ConDiag-Windows
Windows
2024-11-02
No
£0.00
No
GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
VMWare-Converter-6.2.0
Windows
N/A
No
£0.00
Yes
VMWare Converter 6.2 Windows
VMWare-Converter-6.6.0
Windows
N/A
No
£0.00
Yes
VMWare Converter 6.6 Windows
balenaEtcher-1.18.11
Mac
2024-07-24
No
£0.00
No
BalenaEtcher (SD Card Writer) 1.18.11
TrainingTraining Materials
File
Platform
Date
Licensed
Price
Registered
Description
cyber-training-stage-1
N/A
2024-08-28
No
£0.00
No
CyberSecurity Stage 1 User Training - Endpoints.
WhitepapersWhitepapers and Publications
File
Platform
Date
Licensed
Price
Registered
Description
EUDCA The Road To Zero Emissions_Final (Updated Sep 2024)
N/A
2024-09-04
No
£0.00
No
EUDCA The Road to Zero Emmissions (2024)
GEN Also operate an FTP Server (FTP/FTPS/SSHFTP) available at archive.gen.net.uk - username "anonymous" and no password, which contains a selection of files for our customers use. Please
do not download from here unless instructed to do so. If you've been asked to upload a file, please use the /tmp folder and add the filename to your ticket.