GEN first supported Windows 3 back in 1990, and we ran our Windows Hosting Services on NT in 1993. Since then we've maintained our expertise in Microsoft products and services to become one of the UK's leading support providers. With over 35 years of experience in the Microsoft ecosystem, we've evolved alongside their technologies - from the early days of Windows to today's cloud-first solutions. Our team of Microsoft specialists provide comprehensive support across the entire product range, ensuring your business benefits from reliable, secure, and optimised Microsoft environments.

As a Microsoft Partner, we offer end-to-end services covering implementation, migration, integration, security hardening, and ongoing support. Our approach combines technical excellence with business understanding, ensuring Microsoft solutions are aligned with your operational goals and compliance requirements. We've successfully delivered Microsoft projects across diverse sectors including finance, healthcare, education, and manufacturing, adapting our services to meet industry-specific challenges and regulatory demands.

What sets GEN apart is our commitment to proactive management and strategic guidance. Beyond resolving technical issues, we help clients optimise their Microsoft environment through regular health checks, performance tuning, and strategic roadmapping. Our 24/7 monitoring and support services ensure your Microsoft systems remain secure, compliant, and performing at their best, while our consultancy team helps you plan for future technology needs and maximise return on your Microsoft investments.

Windows Server Support

Our Windows Server expertise spans all modern versions from 2008 to 2022, with comprehensive services covering deployment, migration, virtualisation, clustering, and high-availability configurations. We specialise in optimising server performance, implementing robust security measures, and ensuring business continuity through effective backup and disaster recovery solutions. Our team excels at integrating Windows Server with Active Directory, DNS, DHCP, and file services to create cohesive, manageable IT environments. Whether you're running physical servers, Hyper-V virtualisation, or hybrid configurations connecting to Azure, we provide the technical knowledge and support to ensure your Windows Server infrastructure delivers maximum reliability, security, and performance for your business-critical applications.

SQL Server Support

GEN provides comprehensive Microsoft SQL Server services across all modern versions from 2008 to 2022, supporting everything from single-instance deployments to complex high-availability clusters. Our SQL Server expertise includes installation, configuration, performance tuning, security hardening, and ongoing database administration. We specialise in implementing Always On Availability Groups, database mirroring, and log shipping to ensure business continuity for mission-critical databases. Our team excels at optimising SQL Server performance through query tuning, index optimisation, and server configuration adjustments that maximise throughput while minimising resource consumption. We implement robust security measures including transparent data encryption, column-level encryption, and comprehensive auditing to protect sensitive data and meet compliance requirements. Whether you're running SQL Server on-premises, in Azure, or in hybrid configurations, our database specialists ensure your data platform delivers the performance, reliability, and security your applications demand.

Office 365 Support

GEN provides comprehensive Office 365 services, from initial planning and licensing advice through to migration, implementation, and ongoing support. We help organisations leverage the full potential of Microsoft's productivity suite, including Exchange Online, SharePoint, Teams, OneDrive, and the Office applications. Our expertise extends to advanced security configurations, compliance settings, and integration with existing systems. We specialise in seamless migrations from on-premises Exchange or other email platforms to Office 365, minimising disruption while maximising adoption. Our managed Office 365 service includes proactive monitoring, regular health checks, security reviews, and user support, ensuring your organisation benefits from Microsoft's continually evolving cloud productivity platform while maintaining security and control over your data.

Dynamics Support

Our Microsoft Dynamics expertise covers both Dynamics 365 and Dynamics CRM, providing businesses with powerful customer relationship management and enterprise resource planning capabilities. We offer end-to-end Dynamics services including needs assessment, implementation, customisation, integration, and ongoing support. Our team specialises in configuring Dynamics to match your specific business processes, creating custom entities, workflows, and reports that deliver actionable insights and streamline operations. We integrate Dynamics with other Microsoft products and third-party applications to create cohesive business systems that eliminate data silos and enhance productivity. Whether you're implementing Dynamics for sales, customer service, field service, or finance, our consultants ensure your solution delivers measurable business value.

Exchange Support

GEN provides comprehensive Microsoft Exchange services covering both on-premises deployments and hybrid configurations. Our Exchange expertise includes design, implementation, migration, security hardening, and ongoing management of your email infrastructure. We specialise in complex migrations from legacy systems to modern Exchange environments, ensuring minimal disruption to business communications. Our team implements robust security measures including anti-spam, anti-malware, data loss prevention, and encryption to protect your sensitive communications. We also offer advanced services such as high-availability configurations, disaster recovery planning, and compliance solutions for regulated industries. Whether you're running Exchange Server on-premises or planning a migration to Exchange Online, our specialists ensure your email system delivers reliable, secure, and compliant communications.

Windows 10/11 Support

GEN provides comprehensive support for Windows desktop environments across all modern versions from Windows 7 to Windows 11. Our desktop services include deployment, migration, security hardening, and ongoing management through tools like Microsoft Endpoint Manager (formerly SCCM) and Intune. We specialise in creating standardised, secure desktop environments that balance user productivity with IT manageability and security requirements. Our team implements robust endpoint protection, patch management, and compliance monitoring to safeguard your business data. We also offer desktop virtualisation solutions, Windows 365 Cloud PC implementations, and remote work enablement services. Whether you're managing a traditional office environment, supporting hybrid work models, or implementing zero-trust security frameworks, our Windows desktop expertise ensures your end-user computing environment remains secure, compliant, and aligned with your business needs.

Enta & Intune Support

GEN provides specialist support for Microsoft Intune, the cloud-based endpoint management solution that enables comprehensive device and application management. Our Intune services include implementation, policy configuration, application deployment, and security management across Windows, iOS, Android, and macOS devices. We specialise in creating zero-touch deployment workflows, implementing conditional access policies, and configuring compliance requirements that balance security with user productivity. For telecommunications providers, we also support Enta, the billing and provisioning platform that runs on Microsoft SQL Server. Our Enta expertise includes installation, configuration, customisation, and integration with other Microsoft applications to create comprehensive telecommunications management solutions. Whether you're implementing mobile device management, securing corporate data on personal devices, or maintaining critical billing systems, our specialists ensure your Microsoft management tools deliver security, compliance, and operational efficiency.

Azure Support

GEN delivers comprehensive Azure cloud services, helping businesses leverage Microsoft's cloud platform for infrastructure, applications, and data services. Our Azure expertise includes cloud migration planning, implementation, security configuration, and ongoing management. We specialise in designing cost-effective Azure environments that balance performance, security, and budget considerations. Our team implements Azure best practices for networking, identity management, and data protection to ensure your cloud resources remain secure and compliant. Whether you're deploying infrastructure as a service (IaaS), platform as a service (PaaS), or exploring Azure's advanced services like AI and machine learning, our Azure specialists provide the guidance and support to maximise your cloud investment while maintaining operational excellence.

Hyper-V Support

GEN provides expert Hyper-V virtualisation services, helping organisations implement and manage Microsoft's enterprise-grade hypervisor technology. Our Hyper-V expertise covers deployment, configuration, migration, and ongoing management of virtualised environments across all supported versions. We specialise in designing high-performance, resilient Hyper-V infrastructures with features like live migration, cluster shared volumes, and storage migration. Our team implements robust backup, replication, and disaster recovery solutions to ensure business continuity for your virtualised workloads. We also offer Hyper-V health monitoring, performance optimisation, and capacity planning services to maintain operational excellence. Whether you're virtualising servers, implementing VDI solutions, or building hybrid cloud environments with Azure, our Hyper-V specialists ensure your virtualisation platform delivers the reliability, efficiency, and scalability your business requires.

Microsoft Technical Support

GEN's Microsoft technical support services stand apart through our commitment to excellence, comprehensive coverage, and industry-leading response times. Our UK-based support team provides 24/7 assistance across the entire Microsoft ecosystem, from resolving desktop issues and Office 365 configuration problems to rebuilding corrupted SQL Server databases and recovering failed Exchange servers. We offer flexible support packages with guaranteed service levels tailored to your business requirements, including options for 15-minute response times for critical systems. Our support capabilities extend from routine troubleshooting to complex incident management, with escalation paths to Microsoft when needed through our partner relationship.

What truly differentiates our support is our proactive approach and technical depth. We don't just fix problems; we identify root causes and implement permanent solutions. Our support engineers have access to extensive diagnostic tools, knowledge bases, and lab environments to replicate and resolve even the most challenging Microsoft issues. We maintain comprehensive documentation of your environment and track all incidents to identify patterns and prevent recurring problems. For mission-critical Microsoft systems, we offer proactive monitoring services that detect and resolve potential issues before they impact your business. Whether you're experiencing performance problems, security concerns, or system failures across your Microsoft estate, GEN's technical support team provides the expertise, resources, and commitment to keep your business running smoothly.

GEN is not only Microsoft, but we support MacOS and Linux as well, and HPE, Dell & IBM Hardware, providing a true one-stop-shop for enterprise support right across the technical estate.

Microsoft Ecosystem Support - Comprehensive Technical Services

Supplying and Supporting the Microsoft Ecosystem since 1992