A List of Resources at GEN

Services

Connectivity - GEN Connect - Business Class Broadband
Consultancy - Comprehensive IT Consultancy
Cyber-Security - GEN Cyber - Enterprise Grade Cyber Security
Hosting - GEN Hosting - UK Premium Hosting
Email - GEN eMail - Encrypted Secure Email
Cloud - GEN Cloud - Advanced Cloud Services
Storage - GEN Storage - Premium Storage Solutions
Voice-SIP - GEN Voice - Encrypted IP Voice and SIP Solutions
Big-Data - GEN Data - Advanced Big Data Analytics Solutions
IT-Outsourcing - IT Outsourcing
Arbitration - Technical Arbitration
Data-Protection - Data Protection

Software

WebDev - Web Presences
AppDev - Application Development
Interchange - Electronic Data Interchange
Chatbots - Chat-Bots and AI
Open-Source - Open Source for Business

AI

Large-Language - AI Solutions & Services
Transcription - Speech to Text and vice-versa

Support

HelpDesk - GENSupport HelpDesk
FAQ - GENSupport FAQ
Maintenance - Infrastructure Maintenance
Emergency - Emergency Support
Legacy - Legacy Support
Asterisk - Asterisk Support
Freepbx - FreePBX Support
Proxmox - Proxmox Support
Apple - Apple Support
HPE - HP Enterprise Support
Synology - Synology Support
Linux - Linux Experts & Technical Support
Draytek - Draytek Support
Teltonika - Teltonika Support
Rates - Current Technical Support Rates
Downloads - GEN Downloads

Tools

AI - AI Toolkit
DNS - DNS Toolkit
Domain - Domain Toolkit
Email - Email Toolkit
Web - Web Toolkit
Subnet - IP Subnet Toolkit
Encrypt - Encryption Toolkit
Image - Image Toolkit
Text - Text Toolkit
Timer - Timer Toolkit
Encode - Encoding Toolkit
Client - Client Toolkit
Identity - Identity Toolkit
Password - Password Toolkit
Eco - Ecology Toolkit
Lease - Lease Toolkit

About

About - About GEN
History - Our Heritage and Journey
Ecology - How we are Carbon Neutral
Contact - Contact GEN
Locations - Our Full UK Coverage
Partnership - Partner with GEN
Discounts - Volume and Value Discounts
FAQ - Frequently Asked Questions

Other

Aifaq - GEN AI Questions and Answers
Archive - GEN Data Archive - Advanced Storage Services
CVE - Current Critical Vulnerabilities this week
DB - GEN Curated Data Breaches
Club - The GEN Technology Club
Human100 - 100% Human Authoring
Infrastructure - An overview of our Infrastructure at GEN
License - GEN Software License Agreement
Links - Partners, Clients and Resources
Homeseer - GEN Homeseer Software Development
Operations - Report Abuse of our Services
FHF - GEN First Hour Free Policy
Aup - GEN Acceptable Use Policy
Content - GEN Content Access and Use Policy
DRA - GEN Domain Registration Agreement
Framework - GEN Framework Agreement
Privacy - GEN Privacy Notice
Social - Social Media & Electronic Communications Policy
Cloudportal - Cloud Portal Config and Links
ProjectK - Equine Freelancers Toolkit
Referral - Referral Rates and programme
Status - GEN Live System Status
What-is-big-data - What is a Big-Data and how does it work?
What-is-DNS - What is DNS, and how do we use it
What-is-email - What is Email and how does it work?
What-is-outsourcing - What is IT Outsourcing?
What-is-vpn - What is a VPN (Virtual Private Network) and how does it work?

Blog Posts

Downloads

Audio

Sms Echo.mp3 - Echo SMS Tone (awesome)
ctu_24_ringtone.m4r - CTU Ringtone (Cisco) m4r format.
digital sms best and new.mp3 - Digital SMS Received Tone (The best by far)
nokia X7 sms tone.mp3 - Nokia X7 sms tone.

CheatSheets

DR_Assessment_and_Planning.pdf - Disaster Recovery Consultation, Assessment and Planning document. Provides a checklist and structure for a disaster recovery/business continuity plan.
proxmox-cheat-sheet.pdf - Proxmox 8 Internal Cheat Sheet - Common paths, commands, functions.

CodeData

identifyas.json - A Json file of all 72 possible `Identify as` genders, for HR and Employee Systems.

Configuration

dakota.mobileconfig - Dakota Email Configuration for Apple (iOS / MacOS)

Customer

Manager_Manual_HighRes_Color_214-750a.pdf - ViciDial Managers Manual

Documents

Yells-Guide-to-Digital-Marketing.pdf - The Ultimate digital marketing guide from Yell
c066435_ISO_IEC_27000_2016(E).pdf - ISO27000 2016
discipline-and-grievances-at-work-the-acas-guide.pdf - Discipline and Grievances at work - The ACAS Guide
offensive-language-quick-reference-guide.pdf - OFCOMs list of offensive words. This is not a list of hurty words, just offensive words.

Draytek

DrayTek_UG_Vigor3910_V1.1.pdf - Draytek 3910 Users Manual v1.1
v2860_397_BT.zip - 2860 v397
v2862_3994_BT.zip - 2862 v3994
v2865_4451_BT.zip - 2865 v4451
v2866_4451_BT.zip - 2866 v4451
v3900_1515.zip - 3900 v1515
v3910_4327.zip - 3910 v4327

Forms

Domain Transfer DTA02 Form - The DTA-02 Form is used to transfer a domain that is currently with GEN, to another registrar/registry.
Domain Transfer DTA03 Form - The DTA-02 Form is used to transfer a domain from another registrar to GEN.
SPA2024.pdf - Quarterly Internal Security Audit Checklist - Free to use.

Images

cannot-fix-stupid1.jpg - Cant fix stupid logo
united-kingdom.svg - An SVG of the UK complete.

Manuals

DS923p_HIG_enu.pdf - Synology DS923+ Manual
DevLink_Programmers_Guide.pdf - HAI Devlink Programmers Guide
HAI_ASCII_LightingProtocol.pdf - HAI ASCII Lighting Protocol
HAI_Omni-Link_Protocol_Rev_3.0.pdf - HAI Omnilink Protocol Rev 3.0
HP Array Configuration Utility Command Line Interface for Integrity Linux Environments Support Notes Version 8.40-c02493363.pdf - HP Array Configuration Utility for Linux ACU-CLI
HP Smart Storage Administrator User Guide.pdf - HP Smart Storage Administrator - User Guide
Push Demo Development Guide V1.0.3_corrected.pdf - ZK-TECO PUSH Development Guide 1.0.3
TAPI_Link_Developers_Guide.pdf - TAPI_Link Developers Guide
proxmox-backup.pdf - Proxmox backup Documentation
pve-admin-guide.pdf - Proxmox PVE Admin Guide

Proxmox

K4u8auVE3 - Synology DSM Template for Proxmox as a vzdump file. Can be restored into a template and then cloned into a fully functional DSM923+ emulated NAS. This is for training and support purposes, so you can experiment and work with DSM whilst avoiding any risks. There is a 32G disk attached (sata0) and you can resize this as required, or add more disks but make sure they are SATA not SCSI and do this BEFORE you clone. Always use full clone

Synology

DSM_Developer_Guide_7_enu.pdf - DSM Developers Guide
DSM_Login_Web_API_Guide_enu(2).pdf - DSM Login Web API Guide
Syno_UsersGuide_RX1213sas_enu.pdf - RS1213SAS Installation Guide
Synology_DiskStation_Administration_CLI_Guide(1).pdf - DSM Administration CLI Manual
Synology_File_Station_API_Guide.pdf - File Station API Guide

Tools

GEN-ConDiag-Linux-deb.deb - GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
GEN-ConDiag-Linux-rpm.rpm - GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
GEN-ConDiag-MacOS.dmg - GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
GEN-ConDiag-Windows.exe - GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.
VMWare Converter 6.2 Windows - VMWare Converter 6.2 Windows
VMWare Converter 6.6 Windows - VMWare Converter 6.6 Windows
balenaEtcher-1.18.11.dmg - BalenaEtcher (SD Card Writer) 1.18.11

Training

cyber-training-stage-1.pdf - CyberSecurity Stage 1 User Training - Endpoints.

Whitepapers

EUDCA The Road To Zero Emissions_Final (Updated Sep 2024).pdf - EUDCA The Road to Zero Emmissions (2024)

Word Soup

Connectivity Consultancy Cyber Security Hosting Email Cloud Storage Voice SIP Big Data IT Outsourcing Arbitration Protection WebDev AppDev Interchange Chatbots Open Source Large Language Transcription HelpDesk FAQ Maintenance Emergency Legacy Asterisk Freepbx Proxmox Apple HPE Synology Linux Draytek Teltonika Rates Downloads AI DNS Domain Web Subnet Encrypt Image Text Timer Encode Client Identity Password Eco Lease About History Ecology Contact Locations Partnership Discounts aifaq archive CVE DB club Human100 infrastructure license links Homeseer Operations FHF aup content DRA framework privacy social cloudportal ProjectK Referral status big data email outsourcing vpn