Social Value Commitment Statement v1.000 2024-07-30

Our Commitment to Social Value

At GEN UK, we are committed to creating positive social, economic, and environmental impact through our operations, services, and community engagement. This statement outlines our approach to delivering social value in alignment with our core values and business practices.

Our Social Value Principles

Digital Security and Education

We recognise that cybersecurity is a critical social issue that affects individuals, businesses, and communities. We commit to:

Providing educational resources about phishing, social engineering, and other cyber threats
Raising awareness about the risks of data breaches and information trading
Empowering individuals and organisations to protect their digital assets and privacy

Ethical Communication and Transparency

We believe in responsible communication practices and commit to:

Maintaining transparency in all our business dealings
Providing clear guidance on social media and electronic communications
Educating our stakeholders about the potential risks and consequences of online activities
Respecting confidentiality and privacy in all communications

Affordable and Secure Services

We are dedicated to making essential digital services accessible to all by:

Offering affordable secure email solutions (£1 per month)
Providing genuine value rather than mass market DIY services
Supporting open-source solutions that promote community-driven development

Responsible Business Practices

We commit to operating our business with integrity by:

Respecting intellectual property rights and properly licensing content
Avoiding deceptive business practices that exploit customers
Maintaining high standards of professional conduct

Employee Wellbeing and Development

We value our employees and commit to:

Providing clear guidance on navigating complex digital environments
Supporting professional development and digital literacy
Fostering a respectful workplace culture
Balancing respect for personal expression with professional responsibilities

Measuring Our Impact

We will regularly assess our social value contribution through:

Tracking the effectiveness of our educational content
Monitoring customer feedback on our services
Evaluating our contribution to cybersecurity awareness
Reviewing our policies to ensure they remain relevant and effective

Continuous Improvement

We recognise that social value creation is an ongoing journey. We commit to:

Regularly updating our policies to reflect changing digital landscapes
Seeking feedback from stakeholders on our social value initiatives
Adapting our approach based on emerging needs and challenges
Transparently reporting on our progress and areas for improvement

This Social Value Commitment Statement reflects our dedication to creating positive impact whilst delivering excellent services. We believe that by prioritising digital security, ethical communication, and responsible business practices, we can contribute to a safer, more equitable digital environment for all.