About GEN UK

The History and Mission of the UK's longest established service provider

GEN Logo

33 Years of Innovation

The GEN Partnership (UK & Ireland)

Our achievements over the past three decades


1992

Worlds First Free eMail Service (Fido+Echo+Internet) GENMail

1996

First free Dial-up ISP (Diamond) 128 channels at V32

1997

First 128K digital Internet (BT/Diamond) ISDN2 bonded with Motorola

1998

First Cloud Services (Novell Netware) Dial-in and Leased Shared Storage

2000

First VoIP/SIP Provider (Asterisk) offering IAX2, then SIP to replace branch exchange

2002

First HelpDesk as a Service Launched, GENSupport Fixed and PAYG

2003

First Isolated Encrypted V-WAN over IP for GEN Interconnects

2005

First Public Encrypted Voice (Asterisk+Custom) encrypted IAX2 and RTP

2007

First GSM Dial-up & Fax (BT CellNet) Mobile Dial-up and Fax

2010

First Deployable IP KVM For Remote Support, plug and play

2013

First EnergyStar Compliant Datacentre

2018

First P2P Double Encrypted WAN replacing Leased Lines

2019

Serenity Big Data Platform Launched, 72x8 cores, FC Data array.

2020

Fully Green Powered DCs in the UK, with HP Green Lake, our own solar and Ecotricity

2023

GEN's 48GPU AI Processing Cluster Launched for our Internal and client workloads

Continuous Innovation

At GEN we're always pushing the limits, balancing bleeding edge technology with rock solid reliable infrastructure. GEN Invests heavily in Research and Development of new technologies, as well as bringing new services to market using the very latest the industry has to offer. We will always have all the options for you to choose from, and we'll always be ready to help you get the most out of your investment.

Vertical Markets

We've been in the Industry for a very long time, and in that time we've had the opportunity to work with a wide selection of virtual markets, including Legal, Insurance, Financal Services, Energy, Contact Centres, Transport, Engineering, Aerospace, Manufacturing, and healthcare. We've taken out stock services, and conformed them with addon's and customisations to suit the needs of those vertical markets, as well as our staff becomming familiar with the specific needs of each vertical market.

With you every step of the way

We're not one of those companies who let you sign-up online, then just leave you to figure it out. If that's what you're looking for, then our competitors are far better at it.


At GEN, we're here at every step of the journey. To help you set it up, or we can set it up for you. To work through it, or work under your instruction, and we'll maintain it for you, or guide you through how to maintain it.


We don't have first line support, so you won't end up speaking to a doughnut who tells you to turn it off and on again, and all our support staff work for GEN, unlike; Microsoft, Google, Apple, IBM, etc.


Our Way

Your own Account Manager
HelpDesk 24/7 365 Days
Phone, Chat & Email
Service Level Guarantees

Confused

Ecology

The Partnership is committed to creating a sustainable future for our clients, employees, and the environment. We believe that by making responsible choices and prioritizing ecological responsibility, we can create a more just and equitable world.


Our ecological ethos is rooted in the principles of sustainability, green power, and carbon positivity. We invest in renewable energy sources, such as solar, wind, and hydroelectric power, to reduce our carbon footprint and minimize our dependence on fossil fuels. We also prioritize energy efficiency and conservation, ensuring that our operations are as efficient as possible while minimizing waste and emissions.


We are proud to be a member of the Green Web Foundation, a global initiative dedicated to promoting the use of green technologies and reducing our carbon footprint. We also support the Green Power Association, which works to promote the adoption of renewable energy sources and reduce our dependence on non-renewable energy sources.


In addition to our commitment to sustainability, we also prioritize the well-being of our employees and the communities in which we operate. We invest in employee training and development, providing opportunities for growth and development, and ensuring that our employees are well-compensated and treated with respect and dignity.


By working together to create a more sustainable and balanced world, we can help to ensure that our children and their children's children can live on a planet that is free from the devastating effects of climate change and poverty.


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