Enterprise API Frameworks & System Integration Services

Integrating Systems and Services through the use of APIs has become an essential component of modern platforms. GEN Has spent many years developing, integrating and fine tuning frameworks and APIs to be able to provide a comprehensive development service to our clients.

Our expertise spans across a diverse range of platforms and technologies, enabling us to create bespoke solutions that bridge the gap between disparate systems. Whether you're looking to connect legacy infrastructure with modern cloud services, automate business processes, or develop custom applications with seamless integrations, our team delivers robust, scalable solutions tailored to your specific requirements. We pride ourselves on creating APIs that are not only powerful and flexible but also secure, well-documented, and built to withstand the evolving demands of enterprise environments.

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Our Frameworks

We have built our own frameworks to integrating with third party systems and services so that we can provide rapid application development, and provide APIs to systems that do not publish documentation.

Proxmox

Our Proxmox Framework provides the full compliment of proxmox API functionality, built with care and used internally by our site monitoring and response service (SMAR). We can support clusters and nodes, as well as a compliment of storage APIs to handle the lower level stuff. We even have HPE Raid APIs to monitor and manage hardware raid arrays. The framework enables complete programmatic control over virtual machines, containers, storage, networking, and cluster configuration. We've developed solutions for automated VM provisioning, resource balancing, backup management, and disaster recovery scenarios. Our clients particularly value the ability to integrate Proxmox infrastructure management with their business processes, allowing for self-service portals where end-users can deploy resources within predefined constraints. The framework includes comprehensive monitoring capabilities that can trigger automated responses to performance issues or hardware failures, ensuring maximum uptime for critical workloads. For organisations with complex virtualisation environments, our Proxmox API framework provides the tools needed to standardise deployments, enforce security policies, and maintain operational efficiency across the entire infrastructure.

Synology

Our Synology Framework Provides full access to the DSM API, allowing you to programatically manage your Synology system, including Add and Remove users, shares, DNS Zones, and more. We can monitor processor, memory, storage, volumes, iSCSI, and disk. We can provision LDAP and AD as well as manage package services, ABB, HyperBackup and more. Pretty much anything you can do from the DSM Desktop can be done via the synology API. This API framework is also used internally as part of SMAR for our clients.

As Synology Partners, we've developed deep expertise with their NAS solutions and have enhanced our framework to provide comprehensive backup management capabilities, including automated verification of backup integrity and disaster recovery testing. Our API integration enables centralised management of multiple Synology devices across distributed environments, perfect for organisations with branch offices or hybrid infrastructure. The framework also supports advanced security features such as intrusion detection, firewall management, and certificate automation, ensuring your data remains protected whilst maintaining accessibility. For businesses relying on Synology for critical storage needs, our framework provides the tools to implement robust monitoring, alerting, and reporting that integrates seamlessly with your existing IT management systems.

Virtualmin

The Virtualmin API is fairly primitive but very effective, and our Framework brings authentication and control, allowing provisioning of email accounts, users, groups, domains, and more. Leveraging this API we manage our own virtualmin clusters, and make it available to our clients to manage their cloud hosted instances. Our framework extends the native capabilities with enhanced security features, automated backup verification, and streamlined multi-server management that simplifies administration across distributed environments. We've implemented custom workflows for common hosting tasks, reducing the time required for routine maintenance whilst ensuring consistency across all managed servers. For businesses requiring robust web hosting solutions, our Virtualmin framework provides the perfect balance of power and simplicity, enabling granular control over resources without the complexity typically associated with enterprise hosting platforms.

FreePBX & Asterisk

Whilst Asterisk has a comprehensive API, FreePBX is less so, and on that basis we've implemented our own API Framework to manage extensions, queues, ring groups, trunks, the blacklist, and more. We have a selection of scripts to handle things like provisioning phones, synchronising contacts, transcribing call recordings, as well as dial-plan related snippets to build AI powered IVRs and call routing, intelligent 1471, and much more. Our framework bridges the gap between these two systems, providing a unified interface that abstracts away the complexity of direct Asterisk management whilst extending FreePBX's API capabilities.

For businesses with complex telephony requirements, our solution enables advanced call flow automation, detailed analytics, and seamless integration with CRM systems through custom Superfecta providers, CallerID lookups and AGI for enhanced customer service. We've developed custom modules for call centre environments that provide real-time dashboards, automated quality monitoring, and sophisticated call distribution based on agent skills and availability. The framework also supports comprehensive security features including fraud detection, call encryption, and detailed audit logging to protect your communications infrastructure from increasingly sophisticated threats.

PRTG

Pull uptime and performance data, monitor devices and groups, manage alerts and events, generate accumulated graphs, statistics and reports, all remotely from PRTG. Our framework extends the native PRTG API to provide comprehensive monitoring capabilities with advanced notification systems and custom dashboards. We've developed solutions that integrate PRTG's powerful network monitoring with other business systems, allowing for automated responses to network events and predictive maintenance alerts. The framework enables historical trend analysis, capacity planning, and customised reporting that can be delivered to stakeholders in various formats. This is particularly valuable for IT teams who need to demonstrate service levels and network performance to management whilst maintaining visibility across complex infrastructure environments. Our clients appreciate the ability to correlate network performance data with business metrics, providing valuable insights into how technical performance impacts operational outcomes.

osTicket

osTicket is one of the most adaptable and scaleable HelpDesk solutions on the market, and its open-source. It does have an API, but it's fairly limited so we've built our own enhanced API to allow ticket management, from creating tickets, updating tickets, adding comments, and of course Automation. We can check for new ticket internal notes and scan for commands, then process those commands. We use this internally to, for example, add a record to a zone, which is handled with a $ZONE command. The automation scans the new notes, sees $ZONE, pulls the entire line, parses it and then actions it to add a record to a clients DNS Zone.

DokuWiki

A great Wiki platform needs a great API framework, so we built one to Create new pages and namespaces, update existing pages and delete pages. We can extract a list of pages and resources in a namespace, and perform various queries on the /data folder. We are also able to manage ACLs, globally or for specific pages/namespaces. Our DokuWiki framework enables seamless integration with knowledge management systems, allowing for automated documentation updates from various sources such as helpdesk tickets, code repositories, and operational logs. We've implemented solutions that maintain technical documentation in perfect synchronisation with actual system configurations, ensuring your team always has access to accurate information. The framework supports advanced content workflows including approval processes, scheduled publishing, and automatic archiving of outdated content. For organisations with compliance requirements, our DokuWiki integration provides comprehensive audit trails of documentation changes, version control, and access patterns. We've also developed custom plugins that enhance search capabilities, enable dynamic content generation based on real-time data, and facilitate collaborative editing with conflict resolution. This makes DokuWiki not just a static documentation repository, but a living knowledge base that evolves with your organisation's needs.

MantisBT

A powerful yet easy to use Bug Tracker, MantisBT has an extensive API allowing customised bug reporting, updating, analysis and management. Our framework extends these capabilities, enabling seamless integration with your development workflow and project management tools. We've built solutions that automatically create tickets from customer support emails, synchronise issues with version control commits, and generate comprehensive reporting dashboards. The framework allows for custom field management, sophisticated filtering, and automated status transitions based on external triggers. This integration is particularly valuable for development teams who need to maintain clear audit trails of bug fixes, feature requests, and code changes whilst ensuring nothing falls through the cracks. Our clients particularly value the ability to create custom workflows that match their specific development methodologies, whether they follow Agile, Kanban, or traditional project management approaches.

Salesforce

Authenticate with a SalesForce instance, and then lookup and read records, update records, list records, search records, and much more. The SalesForce API is extensive and powerful, and we've built many integrations between SalesForce and other systems. Our framework simplifies the complex OAuth authentication process and provides a streamlined interface to access all aspects of your SalesForce data. We've developed custom solutions for synchronising customer records, automating lead management, generating comprehensive sales reports, and integrating with accounting systems. Whether you need to pull customer data into your website, push order information from your e-commerce platform, or create a bespoke dashboard combining SalesForce metrics with other business intelligence, our expertise ensures seamless communication between your critical business systems whilst maintaining data integrity and security throughout.

SuiteCRM

SuiteCRM is a powerful and scaleable open source CRM system, and of course GEN provide cloud and on-premise support for it, as well as a comprehensive API framework, allowing businesses to fully integrate their CRM with other critical systems. Our SuiteCRM API framework provides complete access to all modules including Accounts, Contacts, Leads, Opportunities, Cases, and custom modules. We've developed solutions that synchronize SuiteCRM with accounting systems, e-commerce platforms, email marketing tools, and ERP systems, creating a unified business ecosystem where data flows seamlessly between applications. Our framework handles complex authentication requirements and provides robust error handling to ensure reliable operation even during API changes or system updates. For businesses with specific workflow requirements, we've implemented custom automation that extends SuiteCRM's native capabilities, such as advanced lead scoring, territory management, and sophisticated approval processes. The framework also supports comprehensive reporting and analytics, allowing you to extract meaningful insights from your CRM data and distribute them to stakeholders in various formats. As SuiteCRM specialists, we provide not only technical integration but also strategic guidance on CRM best practices, helping you maximize the return on your CRM investment through improved sales processes, enhanced customer service, and data-driven decision making.

The Arkane Framework

We have a comprehensive API Framework for our own services available via a RESTful API. There are currently over 90 endpoints all offering access to systems and services through one unified interface.

• Broadband Availability by Postcode
• Mobile Phone Coverage by Postcode
• CardDav access
• CalDav access
• CNAM Lookup
• Email Screening and Validation (Soft and Hard)
• Very Strong Encryption and Decryption
• Webpage to Image, or PDF
• AI/LLM Integration
• PostCode Lookup
• SMS Sending and Receiving
• Phone Number validation, and reputation
• Transcribe Audio to Text with Summarisation
• Convert Text to Speech in various voices and languages
• Generate emails and PDFs from templates, supplying dynamic content

And much more. The Arkane Framework is designed to make it easy for developers to integrate with our services and systems, and to make it easy for our customers to use our services and systems.

Automation

We embrace an "Automate Everything" ethos at GEN, where if we can, we will because automation brings with it so many benefits, from performance to stability. Automation eliminates human error, ensures consistency, and dramatically improves efficiency across all business processes. Our approach to automation is comprehensive, addressing everything from routine administrative tasks to complex operational workflows. We've helped clients transform their businesses by automating customer onboarding, order processing, inventory management, billing cycles, and reporting functions.

The real power of automation comes from connecting disparate systems that traditionally wouldn't communicate with each other. By leveraging our API frameworks, we can create seamless workflows that span across multiple platforms, eliminating data silos and manual handoffs. For example, a customer enquiry received through your website can automatically create a ticket in your helpdesk system, notify the appropriate team member, schedule follow-up actions, and update your CRM—all without human intervention.

Our clients particularly value our ability to identify automation opportunities that deliver immediate ROI. We begin by analysing your current processes, identifying bottlenecks and repetitive tasks that consume valuable staff time. We then design and implement tailored automation solutions that free your team to focus on higher-value activities that require human creativity and decision-making. The result is not just cost savings, but improved customer experience, faster response times, and the ability to scale operations without proportionally increasing headcount.

Development

It should be apparent by now that we're good with APIs, and our development team can quickly and easily integrate any system, with any other system, using our frameworks, or third party APIs directly. Our developers are skilled in multiple programming languages and integration methodologies, allowing us to tackle complex connectivity challenges with elegant solutions. Whether you need to connect legacy systems with modern cloud services, create custom middleware for specialised business processes, or develop entirely new applications with API-first architecture, our team delivers robust, maintainable code that stands the test of time. We pride ourselves on writing clean, well-documented implementations that are secure by design and optimised for performance, ensuring your integrations remain reliable even as your business scales.

Support

Generally, when we build backend systems for clients, we will always embed diagnostics and error handling, and we will support all our code and systems at the HelpDesk, GEN's technical support nexus. Our comprehensive support packages include tailored Service Level Agreements (SLAs) that guarantee response times appropriate to your business needs, from standard next-business-day resolution to premium 24/7 rapid response for mission-critical systems. We maintain detailed documentation for all custom implementations, ensuring knowledge continuity and efficient troubleshooting when issues arise.

Our software maintenance programme includes regular updates, security patches, and performance optimisations to keep your systems running smoothly and protected against emerging threats. We proactively monitor API endpoints and integrations for potential issues, often resolving problems before they impact your operations. For clients with evolving requirements, our support extends beyond mere maintenance to include consultation on system enhancements and adaptation to changing business needs, ensuring your technical infrastructure continues to deliver maximum value throughout its lifecycle.