GEN eMail - Encrypted Secure Email

For security-conscious businesses

Privacy First

Email, is a service that has become vitally important to the operation of many businesses, but not all email services are the same. GEN are a privacy first company, taking the security of your business in hand with all our services and everything is hosted in the UK, and fully GDPR compliant.

GEN was one of the first companies in the world to offer 'email' as a service, before Microsoft and Google, and we've consistently stayed ahead of the curve with our services. Please consider reading our What is Email white-paper.

We don't have any hidden features, or pay-for extra's, you get the best fully featured services with any plan, and only pay for storage, and for all plans we offer full 24/7 support.

Anti-Spam and Anti-Virus

We have for many years been involved in Anti-Spam, which today is a mixture of automated and human based techniques. Our anti-spam is one of the best in the industry with a very low false positive rate whilst protecting your business. When combined with paranoid in-line antivirus protection we cannot be beaten on protection.

Built-in Encryption

Yes, that's correct, unlike pretty much all our competitors we offer embedded email encryption in our web clients, and offer free support to setup end to end encryption in your own environment. We want encryption in email because we know that so many businesses send sensitive information this way.

Powerful Enterprise Features

Provided as standard are:

Aliases - Create aliases for mailboxes and patterns, e.g. info*@company.com -> fred@company.com
ACL - Does everyone in your company need to email externally? no, then use ACLs to reduce risk
auto-reply - Create programatic auto-replies to specific email addresses
Filtering - Create complex filter rules to move, copy, forward, and handle incomming email's
Folders - Create folders to organise your email, combined with filters to auto-sort them
Auto-cleaning - Automatically clean up your email inbox and purge junk, drafts, etc
Address-books - Import, Export and maintain address books
Language - Experience the client in your own language with machine translations inline
Signatures - Create, edit, manage your own signatures
File Manager - Direct access to configuration files for advanced users
Fetch - Pull email from other email accounts and import into your mailbox
Scheduled - Send email and attachments on a pre-programmed schedule
Spam filtering - granular control over how spam is handled
GPG Encryption - Sign and encrypt email and attachments from the web client or local client
Themes - Light, Dark and Custom Themes to view your email in the best light

Add-On Services include things like Corporate Email Archival, Compliance Scanning, and a selection of AI Based analysis services to protect businesses from email content that could put them at risk.

Limited Logging

Email providers, like your ISP, maintain extensive logging of your email traffic, and some, like Google, keep it for years. GEN are, at our core security sensitive. We only keep email logs for 3 days, after which time they are automatically deleted. This is how it should be, and how we further protect our customers.

Integration

Do you want to integrate email with your systems, or even have an automated mailbox with complex natural language parsing and reply? Well, we offer the services to enable this. Actually, we have AI based analysis tools that can scan email's, determine the needs, and then direct to specific departments.

Service Levels

Our email services run at 99.9% uptime, and our support TTF is around 4 hours, but we offer a wide range of service levels from 24 hours to 2 hours TTF 24/7. At GEN we always offer user support even without a service level agreement.

Expert Support and Migration Assistance

Yes we can migrate your existing mailboxes easily and automatically, and without charge.

When you select GEN for your email services, we don't just give you a portal and leave you with it, we can, but we prefer to help your through the process of setup with UK based Support and Migration Assistance.

If you need to login to email, or need email settings, use the CLOUD ICON from the top right menu bar for a quick reference.