Proxmox Technical Support

Experts Supporting Proxmox Virtual Environments

Proxmox Virtual Environment

We use Proxmox for our virtualisation needs, it's the primary platform for our data-centre, and we had almost 15 years of experience with the environment.

Proxmox Virtual Environment (Proxmox VE or PVE) is an open-source virtualisation platform designed for managing hyper-converged infrastructure. It's a powerful solution that combines two key virtualisation technologies: Kernel-based Virtual Machine (KVM) for full virtualisation of virtual machines and Linux Containers (LXC) for lightweight containerisation, all hosted on Debian Linux.

See Our Proxmox Virtualisation Services for GEN Cloud, Edge and Converged Virtualisation.

Flexible Open Source

Proxmox Virtual Environment (VE) offers several benefits as an open-source virtualization platform compared to proprietary solutions like VMware or Hyper-V

Cost-effectiveness

Proxmox is free to use, with optional paid support available. This significantly reduces licensing costs compared to VMware's expensive subscription-based model or Hyper-V's potential licensing fees, and removes much of the financial risk with scaleability.

Flexibility and Customisation

As an open-source solution, Proxmox allows organisations to modify and adapt the platform to their specific needs, and based on Debian Linux allows limitless customisations. This flexibility is not available with closed-source alternatives.

No Vendor Lock-in

Being based on the KVM hypervisor, and LXC containerisation platform, Proxmox doesn't lock you into their solution. You can easily move your virtual machines to any other KVM based system, and can easily migrate virtual machines to other platforms.

Community support and development

Proxmox benefits from a very active community that contributes to its testing and development, and provides peer support to testers which leads to faster bug fixes and feature improvements. Proxmox has always been very receptive to community feedback and requests, ensuring the platform is always moving forward.

Reduced Support Costs

Proxmox Support, even fully managed from GEN is very competitive, and significantly less than comparable support from VMWare or Microsoft. This is because, with an open source platform, GEN have far better access to technical data, and source code allowing us to resolve issues far quicker. Internally, over the many years of supporting Proxmox, we've developed an entire catalog of our own tools to diagnose, manage and troubleshoot issues.

Comprehensive feature set

Despite being open-source, Proxmox offers a robust set of features including support for both virtual machines and containers, high availability clustering, and integrated backup tools. The extensive API allows custom solutions to be easily constructed around the platform.

Lower hardware requirements

Proprietary systems like VMWare and Hyper-V are quick to loose support for older hardware, and to mandate minimum hardware requirements that are sometimes out of reach for small business. Proxmox, KVM and LXC will function on a far wider range of hardware, and fully support vendors like HPE from G8 right through to G11.

Energy efficiency

Proxmox, Debian and server infrastructure from the likes of HPE can result in lower power consumption and energy savings, which as you know is an important consideration in today's landscape.

Small Business & Enterprise

Proxmox, as a solution fits equally well into small business deployments, as well as large scale enterprise estates. Proxmox works well on-premise for localised virtualisation, in wide area deployments with clusters, and with hybrid or hyper-converged environments mixing cloud and on-premise to provide maximum flexibility.

Comprehensive Technical Support

GEN offer a comprehensive portfolio of technical support service for the Proxmox Virtual Environment (PVE), including pay-per-use support, hybrid support, on-site and emergency support all provided in-house by GEN's technical teams. We also offer training, and development services to extend the solutions. Maintenance agreements provide a fixed cost solution for hybrid or fully managed outsourcing. Service levels provide support from 4 hour daytime, right through to 1 hour 24/7 as needed, and these can be mixed and matched across your virtualisation infrastructure.

Migration

If you're looking to move to Proxmox from VMWare or Hyper-V, then we have the experience and resources to assist at every stage of the migration from planning to fine tuning. We can handle post transfer issues with networking, disks, storage in Windows and Linux, ensuring your transfer succeeds the first time and with the minimum of downtime.