Decades of Experience

For over two decades, GEN has been a trusted partner in delivering comprehensive support for FreePBX and PBXact, evolving alongside the platforms from their early days under Schmooze to their current stewardship by Sangoma.

From consultancy to cloud migration, we manage every aspect of the transition, ensuring a smooth shift to a hosted environment without compromising on performance or reliability. With GEN, you gain a partner committed to supporting your telephony needs across the full spectrum consultancy, setup, configuration, maintenance, programming, and cloud hosting, built on 20 years of expertise in the Asterisk & FreePBX Ecosystem.

Consultancy

Professional consultancy empowers businesses seeking to harness open-source telephony, offering tailored advice on system design and deployment strategies. GEN, as a long term proponent of open-source has been involved with FreePBX for 20 years and we have deployed thousands of installations. Whatever you're telephony needs, we'll discuss and propose the most effective and efficient solutions leveraging the power of open-source.

Support

Beyond initial deployment, GEN excels in ongoing maintenance and programming, ensuring FreePBX and PBXact systems remain secure, reliable, and optimised for performance. Our maintenance services include proactive monitoring, regular updates, and swift troubleshooting, all designed to keep your communication systems running smoothly.

We maintain a FAQ of common FreePBX configurations for SIP Trunking providers available at FreePBX FAQ, and of course we can assist with configuration and troubleshoorting.

Development

For organisations requiring bespoke functionality, our programming expertise allows us to customise FreePBX to meet specific operational needs, from advanced call routing to bespoke integrations with CRM or ERP systems. See {{IP Voice|Services,Voice-SIP}} for more information.

We also have a selection of custom modules for FreePBX to handle a range of business needs including CRM integration, API Exposure, Automation, Hooks and more, and we maintain a repo of code examples at GENWiki which are free to use.

AI and LLM

Are you considering Large language models to leverage intelligence features? GEN have already built a catalogue of AI powered add-ons and dialplans for FreePBX including:

Voice to Text
Text to Voice
Pass to LLM (Local or Remote)
GET and POST to APIs
Transcripts and Aggregation
Smart Routing and Smart Queues

Cloud

In today’s cloud-centric world, GEN fully supports robust cloud hosting solutions for FreePBX and PBXact in our own UK datacentres. Our cloud services provide the flexibility and scalability modern businesses demand, supported by enterprise-grade infrastructure and stringent security protocols.

Not only can we provide FreePBX Dedicated and Shared Cloud Hosting, but we can operate hybrid cloud solutions mixing on-premise and cloud for resilience and coverage.

Open Source & Rock Solid

The open-source nature of FreePBX underpins the exceptional reliability and boundless potential, offering businesses a communications foundation that can be moulded to any use case. Unlike proprietary systems, open-source architecture is inherently secure, reliable, and flexible, reducing costs, increasing efficiency and avoiding vendor lock-in. With a global community of developers continually enhancing the platform, backed by Sangoma, to always keep FreePBX and PBXAct at the bleeding edge of innovation. For over 20 years, GEN has leveraged FreePBX on thousands of installations and have seen significant growth in popularity and adoption. When it comes to telephony, there really is only one platform that dominates, FreePBX.

GEN Actively contributes to the project, and releases code and documentation to the community, because we believe in the future of FreePBX and PBXact. We will continue to expand our services to include new features, improvements, and endpoints so we are always ahead of the curve.

SIP Trunking

Configuring and troubleshooting SIP trunking is a common occurrence for our technical team, with so many options and requirements from different providers, but we have setup and configured pretty much all of them over the years.

If you're looking for some DIY then head on over to the helpdesk FAQ where you'll find common FreePBX configuration examples for many SIP Trunking providers.

Technical Support

Our support packages range from standard Monday to Friday 0900-1730 coverage to premium 24/7 support with a guaranteed 1-hour response time. We understand that every business has unique requirements, which is why we offer flexible service level agreements to ensure you receive the exact level of support you need within your working budget. Our services encompass everything from basic break/fix solutions to full-service configuration and assistance, including proactive monitoring and management of your Asterisk environment.

We're committed to keeping your communications running smoothly, regardless of the complexity of your setup. Moreover, our expertise extends to a wide array of endpoint devices, allowing easy setup and support regardless of your choices.

We fully support popular brands such as Grandstream, Yealink, Cisco, Sangoma, Siemens, Mitel, Snom, Fanvil, Avaya, and many more, making us your one-stop shop for all things FreePBX, PBXAct and Asterisk.

FreePBX Support

Experts Supporting FreePBX & PBXact