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Practical, vendor-neutral and vendor-aligned training from career engineers who deliver and support real systems at scale and pace every day.
Whether you want to upskill an individual, onboard a new team, or standardise processes across an organisation,
GEN can provide structured training that is relevant, current and easy to apply.
We offer remote one-to-one coaching, remote group sessions, and on-site delivery across the UK.
Training can be delivered as bite-sized sessions, full-day workshops, or a staged programme with exercises,
coursework and assessments.
Training should change how people work, not just how they feel on the day. We focus on clear outcomes, hands-on practice, and real-world scenarios that match your environment. Sessions can include labs, guided build-outs, troubleshooting drills, and best-practice checklists that your team can keep using long after the course.
Some learners need a confident start; others need depth, speed, and challenge. We tailor delivery to suit your audience — from first principles through to advanced design, automation, security, resilience and troubleshooting. If you have mixed ability within a team, we can assess current skills and recommend a route that brings everyone up together without holding experienced staff back.
We cover a wide range of infrastructure, cloud, productivity, telephony, automation and cyber topics, including (but not limited to):
Windows (client & server), Linux, Office 365 (O365), Microsoft 365 (M365), identity and access fundamentals, endpoint management, collaboration, and secure ways of working.
Proxmox, Hyper-V, storage and networking for virtual environments, backup strategies, DR concepts, capacity planning, and operational best practice.
n8n and workflow automation, API-led integration, repeatable operations, documentation patterns, and safe automation approaches that reduce risk rather than introduce it.
Asterisk, FreePBX, SIP fundamentals, call flow design, resilient deployments, plus network topics including Draytek, HPE switching, segmentation and troubleshooting.
If you need repeatable internal training, we can structure course materials specifically for your organisation, aligned to your standards and tooling. We can also provide assessments to benchmark knowledge before and after training, helping you demonstrate progress and identify where further coaching will have the most impact.