Oversight - Infrastructure Monitoring

The Power of Proactivity

Proactive monitoring fundamentally transforms how businesses handle IT challenges. By identifying and resolving potential issues before they escalate into critical failures, our Oversight service delivers substantial time and cost savings. When our monitoring detects early warning signs; such as increasing memory usage, disk space approaching capacity, or unusual network traffic patterns, our technicians can implement solutions during service or scheduled maintenance windows rather than emergency responses. This approach typically reduces downtime by 70-85% compared to reactive support models.

While proactive monitoring does require an investment of time to address warnings and alerts, this investment is significantly smaller than the resources required for an emergency response. Consider that a critical server failure might require multiple senior engineers working overtime, emergency parts procurement, and business disruption costs. In contrast, the same issue identified proactively might be resolved with a simple configuration change or scheduled service restart performed by second-line support during regular hours.

Our customers consistently report that Oversight has transformed their IT operations from constant firefighting to strategic management, allowing their technical teams to focus on innovation rather than emergency maintenance. The financial benefits extend beyond direct IT costs to include preserved productivity, protected revenue streams, and maintained customer satisfaction that would otherwise be compromised during system outages.

Smart and Comprehensive

Oversight goes beyond traditional monitoring solutions by employing intelligent, context-aware monitoring rather than simple static sensors. While conventional tools like PRTG and similar platforms rely on fixed thresholds that generate alerts regardless of circumstances, our system incorporates adaptive learning and contextual analysis to minimise false positives and focus on meaningful issues.

Our smart monitoring understands patterns, recognising the difference between a temporary spike in resource usage during a scheduled backup and a genuine system problem. This intelligence extends to correlation analysis, where Oversight can connect seemingly unrelated events across different systems to identify the root cause of complex issues that static monitoring would miss entirely.

Oversight provides comprehensive coverage across your entire infrastructure with specialised monitors for:

Each monitor is specifically designed to understand the nuances of the service it's watching, with intelligent thresholds that adapt to your specific environment and usage patterns. This approach dramatically reduces alert fatigue while ensuring genuine issues are promptly identified and addressed.

Alerts and Actions

Oversight employs a sophisticated three-tier alert system that ensures appropriate responses to every detected issue while minimising unnecessary disruptions. Each alert is categorised by severity and automatically routed to the appropriate team for resolution:

Yellow Alerts - These are low-level warnings that indicate potential concerns requiring attention but not immediate action. Examples include disk space reaching 75% capacity or slight increases in response times. Our second-line support team reviews these alerts during regular maintenance windows, often implementing preventative measures before they can develop into more serious issues.

Orange Alerts - These mid-level alerts indicate developing problems that require investigation and planned intervention. Examples include memory utilisation consistently above normal thresholds or degraded performance in critical services. Our specialist teams analyse these alerts to determine root causes and implement targeted solutions, often scheduling remediation during the next maintenance window.

Red Alerts - These critical alerts indicate system failures or severe performance degradation requiring immediate attention. Examples include server outages, network connectivity failures, or security breaches. Our dedicated response teams are mobilised immediately upon red alert generation, with escalation paths to senior engineers and infrastructure specialists as needed.

Oversight's alert management system is fully customisable to your business needs with (unlike other systems) smart A/B logic on every sensor, individual notification endpoints and even custom logic. You determine which alerts are routed to your team, which are handled silently by our support staff, and which trigger emergency responses. Some notification triggers are built on collective triggers, so that if one node goes down its an Orange alert, but if two, thats's a Red. Notification preferences can be configured by alert type, severity, affected system, and time of day—ensuring you're informed about critical issues without being overwhelmed by routine notifications.

When alerts require our intervention, the system automatically generates tickets in our HelpDesk with comprehensive diagnostic information already attached. This seamless integration means our technicians begin work with full context of the issue, historical data about the affected systems, and access to previous resolution strategies—dramatically reducing time to resolution. For critical alerts, this automation can save precious minutes that might otherwise be spent gathering basic information, allowing our teams to focus immediately on resolution rather than diagnosis.

Technical Support

Behind Oversight's powerful monitoring capabilities stands our UK-based technical support team, providing the human expertise that transforms data into actionable solutions. Our support structure is designed to deliver rapid, effective responses to any issue detected by our monitoring systems:

24/7/365 Coverage - Our UK operations centre is staffed around the clock by qualified technicians who continuously monitor alert queues and respond to emerging issues. This ensures that critical problems are addressed immediately, regardless of when they occur—even during weekends, holidays, or the middle of the night.

Tiered Expertise - Our support team is structured in tiers of increasing specialisation, ensuring that each issue is handled by appropriately skilled personnel. While routine alerts are efficiently managed by our experienced second-line technicians, complex problems are immediately escalated to senior engineers and subject matter experts with deep domain knowledge.

Proactive Maintenance - Beyond reactive support, our technical teams conduct regular system reviews based on monitoring data, identifying trends and potential issues before they trigger alerts. This proactive approach includes scheduled maintenance activities, system optimisation recommendations, and capacity planning guidance.

Comprehensive Documentation - Every alert response, troubleshooting step, and resolution is meticulously documented in our knowledge management system. This growing repository of solutions accelerates future issue resolution and provides valuable insights for system improvements.

Customer Communication - We believe in transparent communication throughout the support process. Our technicians provide clear, jargon-free updates on issue status, expected resolution times, and any actions required from your team. For planned interventions, we coordinate scheduling to minimise business disruption while ensuring critical issues are addressed promptly.

Flexible Service Levels - Our comprehensive range of service levels (SLA1 through SLA9) allows you to tailor monitoring response times to match the criticality of each system. This granular approach means you can assign different SLAs to different components—for example, applying an SLA1 to a standard office printer while ensuring mission-critical servers receive SLA8 coverage with rapid response times. This flexibility optimizes your support costs while ensuring appropriate attention for your most important systems. You can easily adjust service levels as your business needs evolve, with changes typically implemented within 30 days of request.

With over three decades of experience supporting UK businesses, our technical team brings unparalleled expertise to every monitoring alert, ensuring that your systems receive the highest level of care and attention.

Pricing

Our pricing approach for Oversight is refreshingly straightforward compared to the complex licensing models used by many monitoring solutions. While commercial providers like PRTG, SolarWinds, and Nagios typically charge by the sensor, device, or node—often resulting in escalating costs as your infrastructure grows—our model is designed to be both transparent and scalable:

Solution	50 Servers, 250 Sensors	Basis
Oversight	£0 per year	Included With Support Contract
Datadog	£7,200 per year	Per Server/Host
PRTG	£1,720 per year	Per Sensor
SolarWinds	£8,400 per year	Per Node
Site24x7	£4,320 per year	Per Server

Monitoring Platform - For customers with active maintenance contracts, our Oversight monitoring platform is typically provided at no additional cost. This means you can monitor your entire infrastructure without worrying about per-sensor or per-device fees that quickly accumulate with other solutions.

Support Options - We offer two flexible approaches to support:

• Time-Based Support - Pay only for the actual support time used when our team responds to alerts or performs remediation. This model works well for organisations with stable infrastructure and infrequent issues.
• Fixed-Price Maintenance - A comprehensive support contract covering all alert responses and remediation work for a predictable monthly fee. This approach provides complete budget certainty and is ideal for businesses that prioritise stability and rapid response.

No Hidden Costs - Our pricing includes all features, with no premium tiers or add-on charges for advanced functionality. Alerting, reporting, dashboards, and integration with our HelpDesk are all standard components of our service.

For a personalised quote based on your specific infrastructure and support requirements, please contact our team. We'll provide a transparent breakdown of costs and help you select the most cost-effective option for your business. Most clients are pleasantly surprised to discover that our comprehensive monitoring and support solution costs significantly less than commercial monitoring software licenses alone—while delivering superior outcomes through our human-powered approach to issue resolution.