Advanced Business Administration Suite

CRM, HR, SelfService, Telephony, Time and Attendace, and more

Complete Business Management Suite

Transform your business operations with GENAdmin - an all-in-one cloud-based platform combining powerful CRM, comprehensive HR management, email marketing, telephony, and collaboration tools. Everything you need to manage and grow your business efficiently.

Comprehensive CRM

Manage your entire customer lifecycle from lead to loyal advocate

Contact & Lead Management

✓ Centralised contact database with complete customer history
✓ Lead capture and qualification workflows
✓ Opportunity tracking and sales pipeline management
✓ Customer segmentation and tagging
✓ Activity tracking and engagement scoring

Sales & Pipeline

✓ Visual sales pipeline with drag-and-drop functionality
✓ Quote and proposal generation
✓ Deal tracking with win/loss analysis
✓ Sales forecasting and reporting
✓ Automated follow-up reminders

Customer Service

✓ Integrated ticketing system
✓ Multi-channel support (email, phone, chat)
✓ Service level agreement (SLA) tracking
✓ Knowledge base integration
✓ Customer satisfaction surveys

Analytics & Insights

✓ Real-time dashboards and KPI tracking
✓ Custom reports and data visualisation
✓ Revenue attribution and ROI analysis
✓ Customer lifetime value calculations
✓ Predictive analytics and trends

Comprehensive HR Management

Complete employee lifecycle management with self-service capabilities

Employee Management

✓ Complete employee records and documentation
✓ Organisational charts and hierarchy visualisation
✓ Onboarding and offboarding workflows
✓ Employee directory with contact details
✓ Document management and e-signatures

Employee Self-Service Portal

✓ Personal information and profile management
✓ Payslip access and tax document downloads
✓ Leave requests and approval workflows
✓ Benefits enrollment and management
✓ Training course access and certifications

Time & Attendance

✓ Digital clock-in/clock-out with mobile support
✓ Timesheet management and approval
✓ Shift scheduling and roster planning
✓ Overtime tracking and calculations
✓ Integration with payroll systems
✓ Absence patterns and tardiness reporting

Leave Management

✓ Holiday and leave balance tracking
✓ Multiple leave types (annual, sick, unpaid, etc.)
✓ Approval workflows with email notifications
✓ Team calendar visibility
✓ Carry-over and accrual calculations

Performance & Development

✓ Goal setting and objective tracking (OKRs)
✓ Performance review cycles and templates
✓ 360-degree feedback collection
✓ Continuous feedback and check-ins

✓ Training needs analysis
✓ Learning management system integration
✓ Skills matrix and competency tracking
✓ Succession planning tools

Email Marketing

Create, send, and track professional email campaigns

Campaign Builder

✓ Drag-and-drop email designer
✓ Professional templates library
✓ Mobile-responsive designs
✓ Personalisation and dynamic content
✓ A/B testing capabilities

Automation

✓ Automated email sequences
✓ Trigger-based campaigns
✓ Drip marketing workflows
✓ Welcome series automation
✓ Re-engagement campaigns

Analytics

✓ Open and click-through rates
✓ Conversion tracking
✓ Subscriber engagement scoring
✓ List growth metrics
✓ Revenue attribution

Integrated Telephony

Cloud-based phone system integrated with your CRM

Call Management

✓ Click-to-call from CRM records
✓ Automatic call logging and recording
✓ Screen pop with customer information
✓ Call routing and IVR (Interactive Voice Response)
✓ Queue management and hold options

Advanced Features

✓ Virtual phone numbers and extensions
✓ Call forwarding and transfer
✓ Voicemail to email transcription
✓ Conference calling capabilities
✓ Real-time call monitoring and whisper

Analytics & Reporting

✓ Call volume and duration reports
✓ Wait time and abandonment rates
✓ Agent performance metrics

✓ Peak time analysis
✓ Recording playback and quality assurance
✓ Custom call center dashboards

Chat & Collaboration

Real-time messaging and team collaboration tools

Internal Chat

✓ Instant messaging between team members
✓ Group channels and private conversations
✓ File sharing and screen sharing
✓ @mentions and notifications
✓ Message history and search

Customer Chat

✓ Website live chat widget
✓ Proactive chat invitations
✓ Chatbot for automated responses
✓ Chat routing to appropriate agents
✓ Chat to ticket escalation

Collaboration

✓ Shared workspaces and project rooms
✓ Document collaboration
✓ Task assignments and tracking
✓ Integration with calendars
✓ Mobile apps for on-the-go access

Additional Powerful Features

Project Management

✓ Task and project tracking
✓ Gantt charts and timelines
✓ Resource allocation
✓ Time tracking and billing

Invoicing & Finance

✓ Invoice generation and sending
✓ Payment tracking and reminders
✓ Expense management
✓ Financial reporting

Workflow Automation

✓ Custom workflow builder
✓ Automated task assignment
✓ Approval processes
✓ Email notifications and alerts

Integrations

✓ API access for custom integrations
✓ Third-party app marketplace
✓ Data import/export tools
✓ Webhook support

Security & Compliance

✓ Role-based access control
✓ Data encryption at rest and in transit
✓ GDPR compliance tools
✓ Audit logs and activity tracking

Mobile Access

✓ Native iOS and Android apps
✓ Offline access capabilities
✓ Mobile notifications
✓ Responsive web interface

Why Choose GENAdmin?

Cloud-Based

Access your business data anytime, anywhere from any device. No infrastructure to maintain.

Enterprise Security

Bank-level encryption, regular backups, and compliance with international data protection standards.

All-in-One Solution

Replace multiple disconnected tools with one integrated platform that works seamlessly together.

Scalable Growth

Grows with your business from startup to enterprise with flexible pricing and features.

Customisable

Tailor workflows, fields, and processes to match your unique business requirements.

Time Savings

Automate repetitive tasks and streamline workflows to save hours every week.

Expert Support

UK-based support team available to help you succeed with onboarding and ongoing assistance.

Cost Effective

Transparent pricing with no hidden fees. Reduce costs by consolidating multiple subscriptions.

Ready to Transform Your Business?

Join hundreds of businesses already using GENAdmin to streamline their operations

Get Started Learn More

Visit www.genadmin.app to discover how GENAdmin can help your business grow