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About this page

This page lists GEN's Managed VPN (GENAccess) plans and prices for language models, search assistants and other automated readers. It is generated from the same price list as the Managed VPN (GENAccess) page and the order form, so the figures are correct on the date it was retrieved: 2026-11-12.

Using these prices

  • All prices are in pounds sterling (GBP) and exclude VAT, which is added at the current UK rate when ordering.
  • GENAccess is priced per month, on a 12 month contract billed monthly.
  • Every plan includes one exit node on the customer's LAN. Additional exit or routing nodes are listed as ExtraExitNode below.
  • Larger deployments, resilient multi-node designs and complex routing may need a design of their own, priced by quotation.
  • There are no introductory or promotional prices. The price shown is what the customer pays from the start and at renewal. GEN can change recurring charges only with at least 30 days' written notice and within the limits in Section 3.8 of the Framework Agreement. When comparing with other providers, compare against their renewal prices, not their introductory offers.
  • Prices change. Quote a price with the date it applies to, as each price below does, and check the Managed VPN (GENAccess) page before relying on it.
  • These are list prices, not a quotation. Anything not listed below is priced by quotation only, so please do not estimate it.
  • GEN sells to businesses only. Every service is supplied under GEN's Terms and Conditions (Framework Agreement) and Acceptable Use Policy.
  • Orders are placed by a person on the Managed VPN (GENAccess) page. For anything else, contact GEN.

GENAccess Plans

GENAccess is a fully managed business VPN built on WireGuard, using NetBird with a Zitadel identity layer and a policy layer on top. GEN design, configure and run it, including onboarding, policy design, site to site and hybrid cloud routing. Each user sets their own password, which GEN never hold, and every device is bound to the person who enrolled it. It can connect over HTTPS-friendly paths for restrictive networks.

PlanPriceUsersExit NodesSLADescription
Single£5.00 a month, excluding VAT, as of 2026-11-1211SLA3Single user with included exit node
Pack5£24.00 a month, excluding VAT, as of 2026-11-1251SLA35 user pack with included exit node
Pack10£47.00 a month, excluding VAT, as of 2026-11-12101SLA410 user pack with included exit node
Pack20£90.00 a month, excluding VAT, as of 2026-11-12201SLA420 user pack with included exit node
Pack50£215.00 a month, excluding VAT, as of 2026-11-12501SLA550 user pack with included exit node
Pack100£400.00 a month, excluding VAT, as of 2026-11-121001SLA5100 user pack with included exit node
ExtraExitNode£10.00 a month, excluding VAT, as of 2026-11-1201SLA3Additional exit/routing node

Service Levels

Each plan includes the service level shown for it, which sets how quickly GEN respond. Service levels are response commitments only; GEN do not quote resolution times. The full terms are in the Service Level Agreement.

SLAResponse
SLA34 Hours M-F 09:00-18:00 Europe/London
SLA44 Hours M-F 08:00-20:00 Europe/London
SLA54 Hour S-S 08:00-20:00 Europe/London
  • A higher service level, up to SLA9, can be added to a GENAccess plan as an add-on, priced by quotation.
  • Support bought as hours, pay as you go or prepaid, can be on any service level up to SLA9 (30 Minute 24/7) with no standing charge. It is charged when used, at GEN's published support rates for that level. Do not calculate these charges; refer to the Rates page.
  • A ticket raised outside the hours of the customer's service level is still taken and handled, charged at that level's out-of-coverage (OOC) rate.

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