# GEN, Global Enterprise Networks

> GEN, the UK's longest-running Corporate Internet Service Provider. Specialising in Cyber Security, IT Outsourcing, Network Infrastructure, and Technical Support

## Key facts

- GEN, Global Enterprise Networks, is a general partnership under the law of England and Wales, formed in 1989, and an internet service provider since 1992. It is run by its partners: three senior partners, who founded it, and two junior partners.
- GEN sells to businesses only, to clients in the UK and worldwide.
- GEN's data centres are in the United Kingdom. Their locations are not published.
- GEN do not publish client names, logos, testimonials or case studies. Client confidentiality is written into GEN's contracts and continues after a contract ends.
- Engineers stay anonymous by design. Clients work through the HelpDesk and a named account manager.
- Support for existing clients: the HelpDesk at https://support.gen.uk, open 24 hours a day for raising tickets. Response times depend on the client's service level.
- New enquiries: telephone 0115 933 9000 (+44 115 933 9000 from outside the UK), or https://www.gen.uk/index.php?page=About&option=Contact. Enquiries are answered within four UK business hours.
- Support can be bought as hours, pay as you go or prepaid, with no support contract, minimum term or notice period: https://www.gen.uk/index.php?page=Support&option=Rates

## Using this site

- Pages marked (Markdown) can be fetched as plain Markdown, at the address given. Pages marked (HTML) are available as web pages only, and many are interactive tools.
- Prices, rates and service details change. Each Markdown page states the date it was retrieved. Check the live page before relying on a figure.
- For prices, use the pages in the Pricing section. They are generated from the live price lists and give each price with the date it applies to.
- GEN does not use introductory or promotional pricing. A published price is what the customer pays from the start and at renewal; changes need at least 30 days' written notice under the Framework Agreement.
- Requests are rate limited. Please fetch only the pages you need.
- Enquiries: https://www.gen.uk/index.php?page=About&option=Contact

## Pricing

- [GEN Web Hosting Plans and Prices](https://www.gen.uk/index.php?page=hosting-prices&format=md) (Markdown): GEN's fixed Linux web hosting plans, monthly prices in GBP excluding VAT, and their service levels, generated from the live price list.
- [GEN Cloud Server Plans and Prices](https://www.gen.uk/index.php?page=cloud-prices&format=md) (Markdown): GEN's fixed virtual and dedicated server plans, monthly prices in GBP excluding VAT, and their service levels, generated from the live price list.
- [GEN Business Email Plans and Prices](https://www.gen.uk/index.php?page=email-prices&format=md) (Markdown): GEN's business email plans, per mailbox monthly prices and minimums in GBP excluding VAT, and their service levels, generated from the live price list.
- [GEN Storage Plans and Prices](https://www.gen.uk/index.php?page=storage-prices&format=md) (Markdown): GEN's fixed storage plans, annual prices in GBP excluding VAT with no transfer fees, and their service levels, generated from the live price list.
- [GEN Managed VPN (GENAccess) Plans and Prices](https://www.gen.uk/index.php?page=vpn-prices&format=md) (Markdown): GEN's managed WireGuard VPN plans, monthly prices in GBP excluding VAT on a 12 month contract, and their service levels, generated from the live price list.
- [GEN Infrastructure Maintenance Plans and Prices](https://www.gen.uk/index.php?page=maintenance-prices&format=md) (Markdown): GEN's fixed annual maintenance plans per device, add-ons, inclusions and exclusions, in GBP excluding VAT, generated from the live price list.

## Home

- [GEN - UK's Premier IT Service Provider since 1989](https://www.gen.uk/index.php?page=Home&option=Welcome&format=md) (Markdown): GEN, the UK's longest-running Corporate Internet Service Provider. Specialising in Cyber Security, IT Outsourcing, Network Infrastructure, and Technical Support
- [GEN Resource Index - Complete Site Directory & Navigation](https://www.gen.uk/index.php?page=Home&option=Index) (HTML): Navigate GENs comprehensive site index for quick access to all our pages. Discover our extensive range of products, services, and support options
- [The Official GEN Blog](https://www.gen.uk/index.php?page=Home&option=Blog) (HTML): Stay informed with GEN's official blog. Get the latest insights, news, and expert articles from our staff and customers on IT trends, cybersecurity, and more
- [GEN Newsletters](https://www.gen.uk/index.php?page=Home&option=Mailings&format=md) (Markdown): Read GEN's past monthly newsletters, covering new services, security updates, connectivity and pricing changes, as they were sent to our mailing list.
- [Search the GEN Website](https://www.gen.uk/index.php?page=Home&option=Search) (HTML): Search GEN's website for services, pricing, policies, technical guides, blog posts and downloads.
- [The GEN Library: Guides and Whitepapers](https://www.gen.uk/index.php?page=Home&option=Library&format=md) (Markdown): Access our collection of e-books, whitepapers, and technical guides on IT, cybersecurity, cloud services, and more. Free downloads available.
- [GEN Customer Portal](https://www.gen.uk/index.php?page=Home&option=Login) (HTML): Access your GEN customer portal for account management, invoices, quotes, service status, and configuration tools. Secure login for existing customers.

## Services

- [Business Broadband, Leased Lines and Resilient Connectivity](https://www.gen.uk/index.php?page=Services&option=Connectivity&format=md) (Markdown): Business-only broadband and leased lines at low contention or 1:1, from 40+ providers, with managed failover, 24/7 critical support and guaranteed time-to-fix.
- [GENAccess Managed VPN: Secure Remote Access for UK Business](https://www.gen.uk/index.php?page=Services&option=Managed-VPN&format=md) (Markdown): Fully managed WireGuard VPN for UK business: per-user access control, a fixed office IP for SaaS allowlists and posture checks, from £5 per user per month.
- [Oversight: Modern Infrastructure Monitoring from GEN](https://www.gen.uk/index.php?page=Services&option=Monitoring&format=md) (Markdown): Oversight monitoring from GEN: consensus alerting across probe groups, one message per incident, outbound-only probes and per-read pricing.
- [UK Private Cloud: Managed VPS, Containers and Dedicated Servers](https://www.gen.uk/index.php?page=Services&option=Cloud&format=md) (Markdown): Managed UK private cloud: virtual servers, Docker and LXC containers, dedicated servers with iLO, virtual desktops and hybrid Proxmox, in our own data centres.
- [UK Website Hosting, Fully Supported](https://www.gen.uk/index.php?page=Services&option=Hosting&format=md) (Markdown): Supported UK web hosting from GEN's own data centres. Linux and Windows, WordPress and Joomla, site recovery, migration and domains.
- [UK Cloud Storage: FTP, SFTP, WebDAV, rsync, No Transfer Fees](https://www.gen.uk/index.php?page=Services&option=Storage&format=md) (Markdown): UK cloud storage from 100GB to 5TB with no transfer fees: FTP, SFTP, FTPS, WebDAV and rsync, Synology backup targets, drive import and RapidRecovery.
- [UK Business Email, Every Feature on Every Plan](https://www.gen.uk/index.php?page=Services&option=Email&format=md) (Markdown): UK hosted business email with anti-spam, in-line anti-virus, GPG encryption and takeover detection. Every feature on every plan, 3 day logs.
- [Business Phone Systems, On-Site or Hosted in the UK](https://www.gen.uk/index.php?page=Services&option=Voice-SIP&format=md) (Markdown): Your own Asterisk phone system on your site or in GEN's UK data centres, managed for you, instead of per-seat hosted platforms billed per user per month.
- [Security and Data Protection Compliance](https://www.gen.uk/index.php?page=Services&option=Compliance&format=md) (Markdown): UK GDPR, PECR, NIS, Cyber Essentials, ISO/IEC 27001 and PCI DSS: GEN find which obligations apply to you, close the gaps and help you evidence it.
- [IT Outsourcing and Managed Infrastructure](https://www.gen.uk/index.php?page=Services&option=IT-Outsourcing&format=md) (Markdown): Shared, total or hybrid IT outsourcing from UK engineers: endpoints, servers, firewalls, LAN, certified cabling and continuity, on rolling contracts.
- [IT Consultancy, Contract Governance and Technical Mediation](https://www.gen.uk/index.php?page=Services&option=Consultancy&format=md) (Markdown): Independent IT consultancy from UK engineers: second opinions, contract and supplier governance, and impartial technical mediation of IT disputes.
- [Technical Training: Remote and On-site](https://www.gen.uk/index.php?page=Services&option=Training&format=md) (Markdown): Practical IT training from career engineers: Linux, Proxmox, Ceph, Synology, FreePBX, Asterisk and AI. Remote or on-site, up to 10 learners.
- [Real-Time Data Processing, Enrichment and Analysis](https://www.gen.uk/index.php?page=Services&option=Big-Data&format=md) (Markdown): Real-time data platform in GEN's UK data centres: sales, leads, orders and web data enriched, cross-referenced and analysed, then delivered by API or report.

## Software

- [Web Development: Business Websites and Customer Portals](https://www.gen.uk/index.php?page=Software&option=WebDev&format=md) (Markdown): Business websites and customer portals from GEN's UK developers: WordPress, Joomla or custom builds, with ordering, self-service and your own systems connected.
- [Bespoke Software and Application Development](https://www.gen.uk/index.php?page=Software&option=AppDev&format=md) (Markdown): Bespoke business software from UK developers: services, desktop, browser, container and mobile applications in Node.js, Go, PHP and C. No payment in advance.
- [GENAdmin: CRM, HR and Asset Management in One Business Suite](https://www.gen.uk/index.php?page=Software&option=GENAdmin&format=md) (Markdown): GENAdmin from GEN: CRM, HR, asset management, time and attendance, employee self-service, email marketing, telephony and secure chat in one web-based suite.
- [Telephony Software Development for Asterisk and FreePBX](https://www.gen.uk/index.php?page=Software&option=Telephony&format=md) (Markdown): Asterisk and FreePBX development from GEN: CRM screen pops, smart queues, voicemail and call transcription, AI call routing on local models, and handset apps.
- [Data Interchange, Migration and Legacy Data Extraction](https://www.gen.uk/index.php?page=Software&option=Interchange&format=md) (Markdown): Data migration and interchange from GEN: extraction from legacy ERP and accounts systems, conversion and mapping, scheduled or live exchange, secure transfer.
- [API Development and System Integration](https://www.gen.uk/index.php?page=Software&option=Backend&format=md) (Markdown): System integration from GEN: our own API frameworks for Proxmox, Synology, FreePBX, osTicket, Salesforce, SuiteCRM and more, automation and open source tailoring.

## AI

- [GAIN: GEN's Own AI Platform, Accuracy Before Speed](https://www.gen.uk/index.php?page=AI&option=GAIN&format=md) (Markdown): GAIN, GEN's own AI platform since 2020: task-specific language models that cross-check and agree on results, run by GEN or on your premises, priced per token.
- [Business AI: Document Analysis, Knowledge Bases and Translation](https://www.gen.uk/index.php?page=AI&option=Large-Language&format=md) (Markdown): Language models for business from GEN: questions answered from your own documents, knowledge bases, pattern analysis and translation, on private models.
- [AI Agents: OpenClaw, Hermes and NemoClaw, Deployed Safely](https://www.gen.uk/index.php?page=AI&option=Agents&format=md) (Markdown): OpenClaw and Hermes Agent for business from GEN: sandboxed with NemoClaw, run on local models, with least-privilege tools and review of agents staff already use.
- [n8n Workflow Automation, Hosted and Supported](https://www.gen.uk/index.php?page=AI&option=n8n&format=md) (Markdown): n8n workflow automation from GEN: UK hosted or on your own servers, with workflows designed and built for CRM, ERP, ticketing and approvals, and linked to AI agents.
- [Private Speech Transcription on Local Models](https://www.gen.uk/index.php?page=AI&option=Transcription&format=md) (Markdown): Speech to text and text to speech from GEN on local models: call recordings, meetings and interviews transcribed in 30 languages, searchable, never sent to the cloud.
- [AI Chatbots that Answer from Your Own Content](https://www.gen.uk/index.php?page=AI&option=Chatbots&format=md) (Markdown): GEN-Chat website chatbots: answers drawn from your own content by local models, hand-over to a person when it is unsure, with monitoring and full transcripts.

## Support

- [GEN Customer Downloads: Essential IT Resources](https://www.gen.uk/index.php?page=Support&option=Downloads) (HTML): Access downloadable content for GEN customers. Collection of files including both copyright-protected resources and free-to-use open source solutions
- [Enterprise IT Support Done Properly: The GEN Approach](https://www.gen.uk/index.php?page=Support&option=Approach&format=md) (Markdown): How GEN deliver enterprise technical support: UK based in-house engineers, risk assessed changes, the SAPR fault method, queued and pinned ticket handling, five shifts a day with two hour handovers, locally hosted AI used for analysis but never for replies, and no support contracts.
- [Infrastructure Maintenance and Asset Register](https://www.gen.uk/index.php?page=Support&option=Maintenance&format=md) (Markdown): Fixed price infrastructure maintenance per device, with published prices and exclusions. Every device goes on GEN's asset register, which schedules and raises its preventative maintenance automatically.
- [GENAMS: Secure Asset Management for Windows Machines](https://www.gen.uk/index.php?page=Support&option=AMS&format=md) (Markdown): GENAMS from GEN: a signed, outbound-only agent gives a secure window onto each Windows machine, with policy, software, planned maintenance and Oversight.
- [Managed Linux Patching: Engineer-Led, Fixed Price](https://www.gen.uk/index.php?page=Support&option=Patching&format=md) (Markdown): Engineer-led Linux patch management from GEN: weekly scoping, critical fixes prioritised, kernel to PHP, all major distributions, one fixed monthly fee.
- [Safe IT Equipment: USB, Fire Risk, Power and Headsets](https://www.gen.uk/index.php?page=Support&option=Safety&format=md) (Markdown): GEN's advice on IT equipment safety: counterfeit equipment and sourcing it properly, no-name USB devices and malicious cables, hardware encryption, lithium battery and charger fire risk, insurance, UPS and lightning protection, workstation equipment and why we recommend wired headsets.
- [Commercial Rates - Clear & Transparent Pricing](https://www.gen.uk/index.php?page=Support&option=Rates) (HTML): View our transparent commercial rates for T&M services. Clear pricing structure to help you plan your IT budget effectively
- [Proxmox Enterprise Support Worldwide, 30 Minute SLA 24/7](https://www.gen.uk/index.php?page=Support&option=Proxmox&format=md) (Markdown): Enterprise Proxmox VE support worldwide with a 30 minute SLA, 24 hours a day, from in-house UK engineers. Proxmox in production since 2015, and no support contracts.
- [Synology Business Support UK, 24/7 Enterprise NAS Support](https://www.gen.uk/index.php?page=Support&option=Synology&format=md) (Markdown): UK business support for Synology RackStation and DiskStation. DSM, replication, array recovery, spares and 24/7 cover. Business only, no domestic support.
- [UK HPE Server Support, HPE Partner with Parts Back to Gen6](https://www.gen.uk/index.php?page=Support&option=HPE&format=md) (Markdown): UK HPE ProLiant support from an HPE partner that runs HPE in its own data centres. Parts held back to Gen6, cold spares, on-site engineers and a 30 minute SLA, 24/7.
- [UK Network Support and Monitoring, 30 Minute SLA 24/7](https://www.gen.uk/index.php?page=Support&option=Networking&format=md) (Markdown): UK network support and monitoring from in-house engineers: Cisco, Juniper, Arista, HPE Aruba, NVIDIA, Ubiquiti, DrayTek, MikroTik, pfSense, Fortinet, WatchGuard, Teltonika and Moxa. 30 minute SLA, 24/7. No contract.
- [UK MikroTik Support and Consultancy, Third Line RouterOS](https://www.gen.uk/index.php?page=Support&option=MikroTik&format=md) (Markdown): UK MikroTik support and consultancy: third line RouterOS support from in-house engineers, BGP, OSPF, WireGuard and CRS switching, with a 30 minute SLA 24/7. No contract.
- [UK Asterisk and FreePBX Support, 30 Minute SLA 24/7](https://www.gen.uk/index.php?page=Support&option=Softswitch&format=md) (Markdown): UK Asterisk, FreePBX and PBXact support from in-house engineers, 24/7 with a 30 minute SLA. Dialplan, AGI, AMI and ARI, chan_sip to pjsip, toll fraud and hosted cloud switches. No contract.
- [UK Microsoft Support: Windows Server, SQL, Exchange and 365](https://www.gen.uk/index.php?page=Support&option=Microsoft&format=md) (Markdown): UK Microsoft support from in-house engineers: Windows Server, Active Directory, Exchange, SQL Server, Hyper-V, Microsoft 365 and Azure. 30 minute SLA, 24/7, no contract.
- [Legacy System Support UK: XP, Solaris, HP-UX, AIX and CentOS](https://www.gen.uk/index.php?page=Support&option=Legacy&format=md) (Markdown): UK support for legacy systems: Windows NT, XP and 7, Solaris on SPARC and x86, HP-UX on HP9000 and Integrity, AIX, BSD and CentOS 5 to 7, with spare parts held and migration when it is time to move.

## Open Source

- [Open Office Suites: LibreOffice, Collabora, OnlyOffice, Euro-Office](https://www.gen.uk/index.php?page=Open-Source&option=Office&format=md) (Markdown): Choosing, hosting and migrating to LibreOffice, Collabora Online, OnlyOffice or Euro-Office, with UK hosting, training and support.
- [Nextcloud and OpenCloud: Hosted and Managed File Collaboration](https://www.gen.uk/index.php?page=Open-Source&option=Nextcloud&format=md) (Markdown): Nextcloud and OpenCloud hosted in GEN's UK data centres or installed and managed on your own servers, integrated with your identity, office and messaging.
- [Matrix Secure Messaging, Hosted or On-Premises](https://www.gen.uk/index.php?page=Open-Source&option=Matrix&format=md) (Markdown): Matrix secure messaging from GEN: UK hosted or on-premises homeservers, end-to-end encryption, controlled federation, and migration from Slack or Teams.
- [Linux Support UK, Emergency Console, mdraid and LVM Recovery](https://www.gen.uk/index.php?page=Open-Source&option=Linux&format=md) (Markdown): UK Linux support for real faults: emergency console recovery, mdraid and LVM2 volumes, suspected compromise, nginx, Apache, PHP-FPM, Docker and databases. Every distribution, embedded Linux and hardening.
- [AlmaLinux Consultancy and Support UK](https://www.gen.uk/index.php?page=Open-Source&option=AlmaLinux&format=md) (Markdown): UK AlmaLinux consultancy and 24/7 support: design, Kickstart builds, migration from CentOS, Rocky and RHEL, packaging, CIS reviews and repair. No contract.
- [Rocky Linux Enterprise Support UK, 24/7 with a 30 Minute SLA](https://www.gen.uk/index.php?page=Open-Source&option=Rocky&format=md) (Markdown): UK Rocky Linux enterprise support, 24/7 with a 30 minute SLA. Rocky Linux 8, 9 and 10, RHEL-compatible workloads, HPC clusters, hardening, and migration from CentOS and RHEL. No contract.
- [CentOS Support and Migration UK: CentOS 7 After End of Life](https://www.gen.uk/index.php?page=Open-Source&option=CentOS&format=md) (Markdown): UK CentOS support after end of life. CentOS 7 and 8 kept running and contained, broken yum repositories fixed, and in-place upgrades to AlmaLinux, Rocky Linux or RHEL. 24/7, 30 minute SLA.
- [Red Hat Enterprise Linux Support UK, 24/7 Independent Support](https://www.gen.uk/index.php?page=Open-Source&option=RHEL&format=md) (Markdown): Independent UK support for Red Hat Enterprise Linux 8, 9 and 10, 24/7 with a 30 minute SLA. Fault finding, Leapp upgrades, hardening, and migration from RHEL to AlmaLinux or Rocky Linux.
- [Fedora Linux Support UK: Workstations, Servers and Development](https://www.gen.uk/index.php?page=Open-Source&option=Fedora&format=md) (Markdown): UK Fedora Linux support for developer workstations, Fedora Server and Fedora CoreOS. Release upgrades, new hardware, kernels and toolchains, with 24/7 cover and no contract.
- [Debian Consultancy and Support UK](https://www.gen.uk/index.php?page=Open-Source&option=Debian&format=md) (Markdown): UK Debian consultancy and 24/7 support: platform design, standard builds, migration, packaging, release upgrades, LTS planning and repair. No contract.
- [Ubuntu Server Support UK, Independent 24/7 Ubuntu Support](https://www.gen.uk/index.php?page=Open-Source&option=Ubuntu&format=md) (Markdown): Independent UK Ubuntu Server support, 24/7 with a 30 minute SLA. Ubuntu 20.04, 22.04, 24.04 and 26.04 LTS, release upgrades, netplan, cloud-init and hardening, at published rates with no contract.

## Tools

- [DNS Lookup Tools - Advanced Domain Name System Analysis](https://www.gen.uk/index.php?page=Tools&option=DNS) (HTML): Professional DNS lookup and analysis tools. Query records, troubleshoot domain issues, and optimize DNS performance for better website reliability.
- [Domain Availability Checker - 3000+ TLD Search Tool](https://www.gen.uk/index.php?page=Tools&option=Domain) (HTML): Check domain availability across 3000+ TLDs. Search by name or keyword, compare prices, and register domains instantly for your business needs.
- [Document Generation Toolkit](https://www.gen.uk/index.php?page=Tools&option=Documents) (HTML): Template based document generation tools in HTML, TXT, RTF, Markdown and PDF formats as needed.
- [Email Testing Tools - Deliverability & Spam Analysis](https://www.gen.uk/index.php?page=Tools&option=Email) (HTML): Maximize email deliverability with comprehensive testing tools. Analyze spam scores, validate configurations, and optimize email campaigns for success.
- [Matrix Server Tester: Federation, Client and Element Call Checks](https://www.gen.uk/index.php?page=Tools&option=Matrix) (HTML): Free Matrix homeserver tester. Checks delegation, SRV, the federation port, certificates and signing keys, the client API and sliding sync, and Element Call's LiveKit JWT service.
- [Website Diagnostic Tools - Performance & SEO Analysis](https://www.gen.uk/index.php?page=Tools&option=Web) (HTML): Optimise your website with our diagnostic tool. Identify issues, improve performance, and enhance user experience
- [IP Subnet Calculator - CIDR & Network Planning Tools](https://www.gen.uk/index.php?page=Tools&option=Subnet) (HTML): Convert between CIDR notation and subnet ranges with our IP toolkit. Calculate IPv4/IPv6 subnets efficiently for network planning and management
- [Data Encryption Tools - Secure Information Protection](https://www.gen.uk/index.php?page=Tools&option=Encrypt) (HTML): Secure sensitive information with our encryption tool. Protect your data and ensure its confidentiality
- [Image Processing Tools - Conversion & Optimization](https://www.gen.uk/index.php?page=Tools&option=Image) (HTML): Embed and optimise images with our toolkit. Enhance your visual content and website performance
- [Text Processing Tools - ASCII/ANSI Conversion & Generation](https://www.gen.uk/index.php?page=Tools&option=Text) (HTML): Convert and process text in various ASCII/ANSI formats. Essential tools for developers needing text block generation and format transformations.
- [Timer & Time Tracking Tools](https://www.gen.uk/index.php?page=Tools&option=Timer) (HTML): Set multiple timers with our versatile toolkit. Track time spent on projects, export results as JSON, XML, CSV for comprehensive productivity analysis.
- [Data Encoding Tools - Base64, Hex & Format Conversion](https://www.gen.uk/index.php?page=Tools&option=Encode) (HTML): Powerful encoding/decoding toolset for Base64, Hex, URL, and Hexdump formats. Essential developer tools for data transformation and format conversion.
- [Browser Information Tools - Environment & Network Analysis](https://www.gen.uk/index.php?page=Tools&option=Client) (HTML): Comprehensive browser, environment, and network information analysis. Essential diagnostic tools for web developers and IT professionals.
- [Currency Conversion Toolkit](https://www.gen.uk/index.php?page=Tools&option=Currency) (HTML): Fast currency conversions into a range of worldwide markets with quick copy to clipboard for easy use.
- [Firefox Enterprise Configuration Toolkit](https://www.gen.uk/index.php?page=Tools&option=Firefox) (HTML): Construct and deploy your corporate firefox policies file with save and import to allow continuos development and updates.
- [Internet Identity Scanner - Public Presence Analysis](https://www.gen.uk/index.php?page=Tools&option=Identity) (HTML): Analyze your public internet presence and digital footprint markers. Comprehensive identity scanning for security and privacy assessment.
- [Secure Password Generator - Advanced Security Tools](https://www.gen.uk/index.php?page=Tools&option=Password) (HTML): Generate cryptographically secure passwords, hash verification, and password strength analysis. Essential security tools for IT professionals.
- [Email Signature Generator - Professional HTML Signatures](https://www.gen.uk/index.php?page=Tools&option=Signature) (HTML): HTML Based Email and Document Signature Generator with our signature toolkit
- [Business Sustainability Assessment - Environmental Impact Tools](https://www.gen.uk/index.php?page=Tools&option=Eco) (HTML): Evaluate your business's ecological impact and sustainability with our assessment toolkit. Get practical recommendations for environmental improvements
- [Equipment Lease Calculator - Capital Finance Planning Tools](https://www.gen.uk/index.php?page=Tools&option=Lease) (HTML): Calculate lease and finance costs for capital equipment across various terms. Optional maintenance inclusion helps plan your equipment investments
- [Document Format Converter - Multi-Format File Conversion](https://www.gen.uk/index.php?page=Tools&option=Convert) (HTML): Convert documents between multiple formats including Markdown, HTML, LaTeX, Word, ODT, EPUB, PDF and more. Fast, secure file conversion with no storage.
- [Online Calculator - Maths, Electronics, Science & Finance Tools](https://www.gen.uk/index.php?page=Tools&option=Calc) (HTML): A flexible calculator covering general maths, programming, electronics, engineering, science and finance, with AI-assisted search to find the right calculation.

## About

- [About GEN: The UK's Longest Established Business IT Provider](https://www.gen.uk/index.php?page=About&option=About&format=md) (Markdown): GEN, Global Enterprise Networks: a UK partnership since 1989 and an ISP since 1992, run by its founders, with its own green powered UK data centres.
- [Our Heritage and Journey](https://www.gen.uk/index.php?page=About&option=History&format=md) (Markdown): The story of GEN since 1985: EDI over X.25, satellite firmware, the first cloud storage, GENMail, Hayes dial-up, and the bets that were too early.
- [Our Ethos: Privacy, an Open Internet and Encryption for Everyone](https://www.gen.uk/index.php?page=About&option=Ethos&format=md) (Markdown): GEN's ethos: privacy as a human right, an open internet, strong encryption for everyone, keys held by clients not GEN, no backdoors, and open source on merit.
- [The GEN Museum: Historic Computing Collection](https://www.gen.uk/index.php?page=About&option=Museum&format=md) (Markdown): The GEN Museum: business computing we ran and kept, from AlphaMicro, DEC, HP and IBM machines to early micros, Hayes modems and peripherals.
- [Green Powered Data Centres](https://www.gen.uk/index.php?page=About&option=Ecology&format=md) (Markdown): GEN's green powered UK data centres: rooftop solar, 100% green supply, air and closed-loop cooling with almost no water, and carbon neutral every day by 2030.
- [Contact GEN](https://www.gen.uk/index.php?page=About&option=Contact&format=md) (Markdown): Contact GEN by telephone on 0115 933 9000, by email or through our contact form. Every enquiry answered within four business hours; clients use the HelpDesk.
- [Our Full UK Coverage](https://www.gen.uk/index.php?page=About&option=Locations&format=md) (Markdown): UK-wide coverage from three GEN service hubs and two subterranean data centres, with mobile engineers, stock and repairs held locally, and 100% green power.
- [Our Data Centre Security](https://www.gen.uk/index.php?page=About&option=Security&format=md) (Markdown): How GEN secures its subterranean data centres: biometric entry, hardware tokens held on site, no personal devices, default deny outbound and a closed WireGuard mesh.
- [Partner Programme: Refer, Resell or White Box](https://www.gen.uk/index.php?page=About&option=Partnership&format=md) (Markdown): Partner with GEN: refer customers for commission, resell our services to your own customers, or offer them white label under your brand with White Box.
- [Engagement Model: How We Work With You](https://www.gen.uk/index.php?page=About&option=Engagement&format=md) (Markdown): Learn how engagement with GEN works: a simple framework for how we trade, and flexible statements of work for what we deliver. Move fast, stay in control, and pay for what you use.
- [Discounts for Education, Charities and the Public Sector](https://www.gen.uk/index.php?page=About&option=Discounts&format=md) (Markdown): GEN discounts for schools, colleges and universities, genuine charities, NGOs and not-for-profits, the public sector and green businesses, applied automatically.
- [Legal Information: Corporate Structure](https://www.gen.uk/index.php?page=About&option=Legal&format=md) (Markdown): Legal information about The GEN Partnership including corporate structure, professional indemnity insurance, geographic operations, and contractual framework
- [Site Statistics](https://www.gen.uk/index.php?page=About&option=Stats) (HTML): Live statistics from GEN's own systems: page views of this website since tracking began, and GAIN AI platform requests, tokens and response times.

## Policies and other pages

- [GEN Live System Status - Real-Time Service Monitoring](https://www.gen.uk/index.php?page=status) (HTML): Check the current system status and any ongoing issues affecting our services. Stay informed about disruptions or maintenance activities
- [VMware to Proxmox Migration, UK Enterprise Support](https://www.gen.uk/index.php?page=vmware-to-proxmox-migration&format=md) (Markdown): GEN migrated 3,900 nodes from VMware ESXi to Proxmox VE across 2021 and 2022. UK migration and 24/7 Proxmox support with a 30 minute SLA and no contracts.
- [GEN Infrastructure Overview - Enterprise IT Systems](https://www.gen.uk/index.php?page=infrastructure&format=md) (Markdown): Get an overview of our robust infrastructure and systems in place to support your needs. Learn about our technology and capabilities
- [GEN Cloud Portal - Configuration & Management Tools](https://www.gen.uk/index.php?page=cloudportal&format=md) (Markdown): Access our cloud portal for all your cloud service needs and management tools. Manage your resources efficiently and effectively
- [GEN Data Archive - Advanced Storage Services](https://www.gen.uk/index.php?page=archive&format=md) (Markdown): Learn about our advanced storage services and data archiving solutions for secure data management. Protect and manage your data with us
- [GEN Privacy Notice - Data Protection & GDPR Compliance](https://www.gen.uk/index.php?page=privacy&format=md) (Markdown): Read our privacy notice to understand how we handle and protect your personal data. Learn about our data protection practices
- [GEN Social Value Statement - Community Impact & CSR](https://www.gen.uk/index.php?page=socialvalue&format=md) (Markdown): Learn about our commitment to social value and how we contribute to communities and society. Discover our social responsibility initiatives
- [GEN Modern Slavery Statement - Ethical Operations Policy](https://www.gen.uk/index.php?page=modernslavery&format=md) (Markdown): Our commitment to ethical operations and human rights protection. Learn about GEN's Modern Slavery Statement and our zero-tolerance approach to exploitation.
- [GEN Anti-Bribery and Corruption Policy](https://www.gen.uk/index.php?page=antibribery&format=md) (Markdown): Our commitment to anti-bribery and corruption, including the enforcement of our anti-bribery and corruption policies. 
- [GEN Drug Use Policy - Zero Tolerance Workplace Policy](https://www.gen.uk/index.php?page=drugs&format=md) (Markdown): Our zero-tolerance policy on drug use in the workplace, covering illegal drugs and the use of medication prescribed by a medical professional.
- [GEN Supplier and Customer Ecology Policy](https://www.gen.uk/index.php?page=ecology&format=md) (Markdown): Our commitment to the environment, sustainability and ecology. Learn about our supplier and customer ecology policies and our commitment to sustainability
- [GEN Framework Agreement - Terms & Service Conditions](https://www.gen.uk/index.php?page=framework&format=md) (Markdown): Review our framework agreement for detailed terms and conditions of our services. Understand the legal basis of our relationship
- [GEN Technical Support Policy](https://www.gen.uk/index.php?page=supportpolicy&format=md) (Markdown): Functional Policy for the provision of Technical Support Services to our customers
- [Acceptable Communications Etiquette Policy](https://www.gen.uk/index.php?page=communication&format=md) (Markdown): Defines acceptable communications etiquette, unacceptable behaviour, and GEN's options including restricting contact channels and terminating the Framework Agreement where behaviour makes the relationship unworkable.
- [GEN Service Level Agreement (SLA) Policy](https://www.gen.uk/index.php?page=SLA&format=md) (Markdown): Explains service levels, guaranteed response time, ticket handling and escalation, and how SLA relates to support rates
- [GEN Technical Training Policy](https://www.gen.uk/index.php?page=training&format=md) (Markdown): Defines what technical training is, how it is delivered (remote audio/video), and the booking, planning, cancellation, and class size constraints.
- [GEN Managed VPN Policy](https://www.gen.uk/index.php?page=vpn&format=md) (Markdown): Operational and security policy for GEN’s managed WireGuard/NetBird zero-trust VPN mesh, including access control, routing, credential handling, and compromise response.
- [GEN Managed Voice Policy](https://www.gen.uk/index.php?page=voice&format=md) (Markdown): Policy for GEN managed voice services, including self-managed and fully managed scope, acceptable use, and UK regulatory compliance expectations.
- [GEN Secondment Agreement - Terms & Service Conditions](https://www.gen.uk/index.php?page=secondment&format=md) (Markdown): Review our secondment agreement for outsourced resources by GEN
- [GEN Data Processing Policy and Schedule - UK GDPR Article 28 particulars](https://www.gen.uk/index.php?page=DPA&format=md) (Markdown): The service-by-service processing schedule supplementing Section 5.8 of the GEN Framework Agreement, setting out subject matter, purpose, data types and data subjects for each service
- [GEN Data Retention Policy - How Long We Keep Records and Why](https://www.gen.uk/index.php?page=retention&format=md) (Markdown): Explicit retention periods and the legal basis for each category of record GEN holds, including financial records, CRM, prospect data, HelpDesk tickets, call and video recordings, CCTV, messaging, Site Records and cloud storage
- [Domain Registration Agreement - Terms & Conditions](https://www.gen.uk/index.php?page=DRA&format=md) (Markdown): An agreement that governs and regulates the registration and operation of domain names by GEN
- [GEN Acceptable Use Policy - Service Usage Guidelines](https://www.gen.uk/index.php?page=aup&format=md) (Markdown): Read our acceptable use policy to understand the rules and guidelines for using our services. Ensure compliance with our usage policies
- [Content Access Policy - Website Usage Terms](https://www.gen.uk/index.php?page=content&format=md) (Markdown): This policy specifically defines the access to, and use of our content on this website. Ensure compliance with our content access and use policies
- [First Hour Free Policy - Small Business Support Terms](https://www.gen.uk/index.php?page=FHF&format=md) (Markdown): This policy defines the First Hour Free terms of service for small businesses to use our services for their first hour at no cost
- [AI Operational Policy](https://www.gen.uk/index.php?page=AIP&format=md) (Markdown): This policy sets out how and when GEN will use generative AI to assist in the delivery of our services
- [GEN Social Engineering Policy](https://www.gen.uk/index.php?page=SocEng&format=md) (Markdown): Human-led social engineering testing policy covering email, telephone, and physical penetration testing, authorisation (RoE/SOW), evidence handling, and reporting.
- [Remote Node Policy - Hyperconvergence on-premises](https://www.gen.uk/index.php?page=node&format=md) (Markdown): This policy sets out the conditions for deploying a remote node at a customers site
- [Software License Agreement - Terms for GEN Technologies](https://www.gen.uk/index.php?page=license&format=md) (Markdown): The Licensing Agreement for PHP, Node, Javascript, HTML, CSS and other thin client technologies supplied by GEN for use by our customers
- [What is DNS? Domain Name System Explained & Usage](https://www.gen.uk/index.php?page=what-is-DNS&format=md) (Markdown): Learn what DNS is and how it is used in our systems and services to manage domain names. Understand the importance of DNS in networking
- [What is an IP Address and how does it work?](https://www.gen.uk/index.php?page=what-is-IP&format=md) (Markdown): Learn what IP addressing, from the early internet right through to today's IPv6 systems. Understand how IP addresses function in networking
- [What is IT Outsourcing? Business Benefits & Services](https://www.gen.uk/index.php?page=what-is-outsourcing&format=md) (Markdown): Understand what IT outsourcing is and how it can benefit your business by leveraging external expertise. Explore our outsourcing services
- [What is Email? Electronic Communication Systems Explained](https://www.gen.uk/index.php?page=what-is-email&format=md) (Markdown): Discover what email is and how it works in our comprehensive guide to electronic communication. Learn about email protocols and usage
- [What is a VPN? Virtual Private Network Guide & Benefits](https://www.gen.uk/index.php?page=what-is-vpn&format=md) (Markdown): Learn what a VPN is and how it works to protect your online privacy and secure your internet connection. Discover VPN benefits
- [What is Big Data? Analytics & Business Intelligence Guide](https://www.gen.uk/index.php?page=what-is-big-data&format=md) (Markdown): Learn what we mean when we talk about Big Data and how it works to analyze large datasets. Discover the impact of Big Data on businesses
- [What is GENFrame? Adaptive Website Development Framework](https://www.gen.uk/index.php?page=what-is-GENFrame&format=md) (Markdown): Discover GENFrame, our adaptive website development framework with built-in security protections and advanced features for modern web applications.
- [What is EDI? Electronic Data Interchange Explained](https://www.gen.uk/index.php?page=what-is-edi&format=md) (Markdown): Learn about Electronic Data Interchange (EDI) and how it enables systems to communicate automatically, facilitating seamless automated business trading.
- [Technical Secondment & Business Solutions](https://www.gen.uk/index.php?page=what-is-secondment&format=md) (Markdown): How does secondment provide the very best technical skills without the HR and employeers issues
- [GEN Billing processes and proceedures](https://www.gen.uk/index.php?page=what-is-billing&format=md) (Markdown): How does billing actually work and how it affects your business operations
- [GENuinely Secure Communications - Zero Trust & E2E Encryption](https://www.gen.uk/index.php?page=what-is-secure-communications&format=md) (Markdown): Discover GEN's battle-tested secure communications platform with WireGuard zero trust mesh, SIP-TLS/SRTP telephony, and Matrix E2E encrypted messaging for enterprise clients.
- [GENuinely Secure Environments - Closed Physical & Logical Security](https://www.gen.uk/index.php?page=what-is-secure-environment&format=md) (Markdown): How GEN designs and operates genuinely secure environments: biometric physical access, mandatory hardware tokens held on site, no personal devices, search on entry and exit, deny by default networking, a closed WireGuard mesh, Linux throughout and internal Matrix messaging.
- [GEN Technology Club - Free Services & Business Support](https://www.gen.uk/index.php?page=club&format=md) (Markdown): Join the GEN Technology Club for exclusive free services and expert support designed to enhance your business operations and drive growth.
- [GEN Partners & Resources - Client Success Stories](https://www.gen.uk/index.php?page=links) (HTML): Explore our dynamic selection of partners, client success stories, and valuable resources updated daily based on customer preferences and needs.
- [Critical Vulnerabilities Report - Weekly Security Updates](https://www.gen.uk/index.php?page=CVE) (HTML): Stay updated with the current critical vulnerabilities identified this week and how to mitigate them. Protect your systems from threats
- [Data Breach Intelligence - Security Incident Analysis](https://www.gen.uk/index.php?page=DB) (HTML): Stay informed with our curated list of significant data breaches in recent weeks. Learn about security incidents and how they might affect your business
- [Homeseer Software Development - HS3 & HS4 Automation](https://www.gen.uk/index.php?page=Homeseer) (HTML): Explore our software development services for Homeseer HS3 and HS4 to enhance your automation systems. Learn about our Homeseer solutions
- [Report Service Abuse - Operations & Complaint Portal](https://www.gen.uk/index.php?page=Operations&format=md) (Markdown): Learn how to report abuse or file complaints about GEN services. Access our operational contacts for technical issues and abuse reports
- [Business Referral Program - Competitive Rates & Rewards](https://www.gen.uk/index.php?page=Referral&format=md) (Markdown): Learn about our business referral programme with competitive rates and recurring commissions. Earn rewards by referring clients to our services
- [Advanced Email Protection - Anti-Spam & Threat Defense](https://www.gen.uk/index.php?page=EmailProtect&format=md) (Markdown): Protect your business with GEN's advanced and adaptive email protection solutions. Comprehensive anti-spam and threat defense for modern enterprises.
- [Project K - Equine Freelancers Business Management Toolkit](https://www.gen.uk/index.php?page=ProjectK&format=md) (Markdown): Comprehensive business management toolkit for equine freelancers. Manage billing, animal records, expenses, tasks, and maintain a professional profile.
- [GTranscribe - Call Transcription Module for FreePBX](https://www.gen.uk/index.php?page=Product-GTranscribe&format=md) (Markdown): Advanced call transcription and analysis for Asterisk and FreePBX systems. Native module for listening to and transcribing calls automatically.
- [GENWorldView](https://www.gen.uk/index.php?page=Worldview) (HTML): A Global Overview of Timezones, Currencies and Events
- [Proxmox Level 1 Foundations Training Course](https://www.gen.uk/index.php?page=Training-Prox1&format=md) (Markdown): Beginner-friendly Proxmox VE training covering GUI navigation, guest creation, storage, networking, clustering, backups and day-one administration.
- [Proxmox Level 2 Engineering Training Course](https://www.gen.uk/index.php?page=Training-Prox2&format=md) (Markdown): Intermediate Proxmox VE engineering training covering architecture, filesystem layout, networking, KVM/QEMU, LXC, CLI guest management, clustering and backup workflows.
- [Proxmox Level 3 Advanced Training Course](https://www.gen.uk/index.php?page=Training-Prox3&format=md) (Markdown): Advanced Proxmox VE training covering host engineering, boot process, diagnostics, upgrades, emergency recovery, offline disk repair and block-backed storage handling.
- [Proxmox Builders Training Course](https://www.gen.uk/index.php?page=Training-ProxB1&format=md) (Markdown): Proxmox VE builders training covering platform choice, cluster design, sizing, scoping, host build, networking, storage, encryption, access control, API, automation, high availability and fragility.
- [Ceph Level 1 Foundations Training Course](https://www.gen.uk/index.php?page=Training-Ceph1&format=md) (Markdown): Ceph foundations training covering distributed storage concepts, RADOS, pools, placement groups, CRUSH, daemon roles and basic cluster data flow.
- [Ceph Level 2 Operations and Recovery Training Course](https://www.gen.uk/index.php?page=Training-Ceph2&format=md) (Markdown): Operational Ceph training covering CLI usage, health interpretation, replication and erasure coding, CRUSH placement, scrubbing and common recovery procedures.
- [Linux Level 1 Foundations Training Course](https://www.gen.uk/index.php?page=Training-Linux1&format=md) (Markdown): Linux foundations training covering core concepts, distributions, filesystem layout, storage basics, networking concepts, boot flow and safe shell interaction.
- [Linux Level 2 Engineering Training Course](https://www.gen.uk/index.php?page=Training-Linux2&format=md) (Markdown): Linux engineering training covering boot process, systemd, journald, hardware discovery, networking, storage layering, LVM, mounts and remote filesystems.
- [Linux Level 3 Advanced Operations Training Course](https://www.gen.uk/index.php?page=Training-Linux3&format=md) (Markdown): Advanced Linux operations training covering kernel modules, process and memory behaviour, firewalling, permissions models, backup strategy and complex incident recovery.
- [DrayTek Level 1 Routing and WAN Essentials Training Course](https://www.gen.uk/index.php?page=Training-Draytek1&format=md) (Markdown): Engineer-focused DrayTek training covering PPPoE, PPPoA, routing, NAT, port forwarding, load balancing, firewalling, policy routes, VLANs, VPNs and diagnostics.
- [Synology Level 1 Foundations Training Course](https://www.gen.uk/index.php?page=Training-Syno1&format=md) (Markdown): Synology foundations training covering provisioning, DSM setup, networking basics, storage pools, RAID, arrays, volumes, users, shared folders, permissions, applications and backup concepts.
- [Synology Level 2 Engineering Training Course](https://www.gen.uk/index.php?page=Training-Syno2&format=md) (Markdown): Intermediate Synology training covering SMB, AFP, FTP, SFTP and NFS, advanced permissions, bonding, VLANs, storage pools, volumes, SSD cache, DNS, LDAP, Drive, ShareSync and RADIUS.
- [Synology Level 3 Advanced Operations and Recovery Training Course](https://www.gen.uk/index.php?page=Training-Syno3&format=md) (Markdown): Advanced Synology training covering command line work, filesystem layout, logs, syslog, volume and filesystem tools, APIs, disaster recovery and high availability.
- [FreePBX Level 1 Foundations Training Course](https://www.gen.uk/index.php?page=Training-FreePBX1&format=md) (Markdown): FreePBX foundations training covering installation from the distro, modules, networking, PJSIP configuration, trunks, extensions, inbound routes, outbound routes, voicemail, announcements, IVR, ring groups and time conditions.
- [FreePBX Level 2 Engineering Training Course](https://www.gen.uk/index.php?page=Training-FreePBX2&format=md) (Markdown): FreePBX engineering training covering call flow control, recordings, callback, conferences, DISA, dynamic routes, follow me, paging, parking, queues, blacklist, Superfecta, feature codes, advanced settings, and backup and restore.
- [FreePBX Level 3 Advanced Engineering and Diagnostics Training Course](https://www.gen.uk/index.php?page=Training-FreePBX3&format=md) (Markdown): Advanced FreePBX training covering SIPS, SRTP, fwconsole, Asterisk CLI, dialplans, custom dialplan integration, custom Superfecta development, API-powered IVR design, and advanced diagnostics.
- [Asterisk Advanced Core Smart IVRs and Deep Diagnostics Training Course](https://www.gen.uk/index.php?page=Training-Asterisk3&format=md) (Markdown): Advanced Asterisk training covering core functions, modules, codecs, channels, ARI, AMI, dialplan design, custom IVRs, voice-to-text, text-to-voice, AI and LLM integrations, deep PJSIP diagnostics, SIPS, SRTP and Asterisk internals.
- [Large Language Models and AI Foundation Training Course](https://www.gen.uk/index.php?page=Training-AI1&format=md) (Markdown): Foundation AI training covering LLM concepts, basic architecture, tokens, input and output behaviour, embeddings, vectorisation, vector search, prompt engineering, n8n, PyTorch, Ollama and vLLM.
- [Large Language Models and AI Engineering Training Course](https://www.gen.uk/index.php?page=Training-AI2&format=md) (Markdown): AI engineering training covering real-world LLM use cases, business-process integration, workflow implementation in PHP, Python and n8n, model selection, self-hosting, cloud hosting and cost-versus-value decision making.