About this page
This page lists GEN's Storage plans and prices for language models, search assistants and other automated readers. It is generated from the same price list as the Storage page and the order form, so the figures are correct on the date it was retrieved: 2026-11-12.
Using these prices
- All prices are in pounds sterling (GBP) and exclude VAT, which is added at the current UK rate when ordering.
- Storage plans are priced per year. A plan can be upgraded at any time during the service.
- There are no transfer fees, sometimes called egress or data transfer charges, on any plan. Transfer is unlimited, and the annual price is the price paid.
- There are no introductory or promotional prices. The price shown is what the customer pays from the start and at renewal. GEN can change recurring charges only with at least 30 days' written notice and within the limits in Section 3.8 of the Framework Agreement. When comparing with other providers, compare against their renewal prices, not their introductory offers.
- Prices change. Quote a price with the date it applies to, as each price below does, and check the Storage page before relying on it.
- These are list prices, not a quotation. Anything not listed below is priced by quotation only, so please do not estimate it.
- GEN sells to businesses only. Every service is supplied under GEN's Terms and Conditions (Framework Agreement) and Acceptable Use Policy.
- Orders are placed by a person on the Storage page. For anything else, contact GEN.
Storage Plans
Space in GEN's own UK data centres, reached over FTP, SFTP, FTPS, WebDAV and rsync on every plan, with a browser file manager. It also works as a
destination for Synology Hyper Backup, Active Backup for Business and Cloud Sync, and as an off-site partner for Proxmox Backup Server. Where the
Backup column shows Addon, a backup of the storage area itself can be added to that plan, priced by quotation.
| Plan | Price | Storage | Provides | Transfer | Backup | SLA |
|---|
| FTP100 | £79.00 a year, excluding VAT, as of 2026-11-12 | 100GB | FTP, SFTP, FTPS, WebDAV, RSYNC | Unlimited | No | SLA4 |
| FTP250 | £129.00 a year, excluding VAT, as of 2026-11-12 | 250GB | FTP, SFTP, FTPS, WebDAV, RSYNC | Unlimited | Addon | SLA5 |
| FTP500 | £179.00 a year, excluding VAT, as of 2026-11-12 | 500GB | FTP, SFTP, FTPS, WebDAV, RSYNC | Unlimited | Addon | SLA6 |
| FTP1000 | £269.00 a year, excluding VAT, as of 2026-11-12 | 1TB | FTP, SFTP, FTPS, WebDAV, RSYNC | Unlimited | Addon | SLA7 |
| FTP2000 | £399.00 a year, excluding VAT, as of 2026-11-12 | 2TB | FTP, SFTP, FTPS, WebDAV, RSYNC | Unlimited | Addon | SLA7 |
| FTP5000 | £799.00 a year, excluding VAT, as of 2026-11-12 | 5TB | FTP, SFTP, FTPS, WebDAV, RSYNC | Unlimited | Addon | SLA7 |
Service Levels
Each plan includes the service level shown for it, which sets how quickly GEN respond. Service levels are response commitments only; GEN do not quote resolution times. The full terms are in the Service Level Agreement.
| SLA | Response |
|---|
| SLA4 | 4 Hours M-F 08:00-20:00 Europe/London |
| SLA5 | 4 Hour S-S 08:00-20:00 Europe/London |
| SLA6 | 4 Hour 24/7 |
| SLA7 | 2 Hour 24/7 |
- A higher service level, up to SLA9, can be added to a fixed price storage plan as an add-on, priced by quotation.
- Support bought as hours, pay as you go or prepaid, can be on any service level up to SLA9 (30 Minute 24/7) with no standing charge. It is charged when used, at GEN's published support rates for that level. Do not calculate these charges; refer to the Rates page.
- A ticket raised outside the hours of the customer's service level is still taken and handled, charged at that level's out-of-coverage (OOC) rate.
- User support is provided on every plan, with or without a service level agreement.
Priced by Quotation
- iSCSI volumes for hybrid clusters.
- Off-site backup for a fleet of Synology units.
- Drive and tape import.
- Recovery planning, including building a running VM or container in GEN Cloud from a Proxmox backup.
Related Pages
