GEN Infrastructure Maintenance Plans and Prices

About this page

This page lists GEN's Infrastructure Maintenance plans and prices for language models, search assistants and other automated readers. It is generated from the same price list as the Infrastructure Maintenance page and the order form, so the figures are correct on the date it was retrieved: 2026-11-12.

Using these prices

All prices are in pounds sterling (GBP) and exclude VAT, which is added at the current UK rate when ordering.
Maintenance is a firm annual price per device, billed annually in advance, on a 12 months term.
These published prices are for smaller estates. Larger estates are quoted, and the rate per device falls as the number of devices rises, so do not multiply the prices below to estimate a large estate.
Prices are indicative and do not form a contract or an offer to supply. Every order is subject to a site survey and to GEN's acceptance, and GEN may decline or requote where the equipment, its condition, configuration or location warrants it.
Equipment not listed, including servers, arrays, legacy hardware and other vendors, is priced on assessment. Desktops and workstations are usually supported pay per fix rather than on a fixed plan.
There are no introductory or promotional prices. The price shown is what the customer pays from the start and at renewal. GEN can change recurring charges only with at least 30 days' written notice and within the limits in Section 3.8 of the Framework Agreement. When comparing with other providers, compare against their renewal prices, not their introductory offers.
Prices change. Quote a price with the date it applies to, as each price below does, and check the Infrastructure Maintenance page before relying on it.
These are list prices, not a quotation. Anything not listed below is priced by quotation only, so please do not estimate it.
GEN sells to businesses only. Every service is supplied under GEN's Terms and Conditions (Framework Agreement) and Acceptable Use Policy.
Orders are placed by a person on the Infrastructure Maintenance page. For anything else, contact GEN.

What Every Plan Includes, and What It Does Not

Every plan includes:

HelpDesk access during SLA coverage hours
Remote diagnostics and fault finding
Configuration changes and rollback
Firmware and security patch advisories
Annual configuration audit
Registration on GEN's asset register, which schedules and tracks preventative maintenance

No plan includes:

Replacement hardware unless an Add-on is taken
Site attendance unless an Add-on is taken
Initial provisioning, installation and cabling
Third party licence and subscription renewals
Damage caused by fire, flood, power or wilful misuse

Hardware is never included: diagnosis, vendor liaison and fitting are covered, the part itself is quoted. Storage plans also exclude disks, solid state drives and cache modules.
HelpDesk time is included during cover hours on a fair use basis, capped at 100 hours a contract year.
Equipment must be working and on supported firmware when the contract starts.
Third party licences and subscriptions, such as Smartnet, Aruba Central and DSM licences, are bought and renewed by the customer.

Endpoints Plans

Routers, firewalls and edge security devices.

Plan	Maintenance	Price	Covers	Provides	Excludes	SLA	Add-ons available
MR1S	Draytek SMB Maintenance	£249.99 a year per device, excluding VAT, as of 2026-11-12	Vigor 2xxx, 2865, 2927, 2962 series	Config, Diagnostics, Firmware	Provision, Site Visits, Hardware	SLA4	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MR1E	Draytek Enterprise Maintenance	£379.99 a year per device, excluding VAT, as of 2026-11-12	Vigor 3910, 3912, Vigor Switch and AP estate	Config, Diagnostics, Firmware	Provision, Site Visits, Hardware	SLA4	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MR2S	Cisco SMB Maintenance	£499.99 a year per device, excluding VAT, as of 2026-11-12	RV series, ISR 1100, Meraki MX small site	Config, Diagnostics, Firmware, IOS Upgrades	Provision, Site Visits, Hardware, Smartnet	SLA4	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MR2E	Cisco Enterprise Maintenance	£899.99 a year per device, excluding VAT, as of 2026-11-12	ISR 4000, Catalyst 8000, ASA and Firepower	Config, Diagnostics, Firmware, IOS Upgrades, Routing Protocol Support	Provision, Site Visits, Hardware, Smartnet	SLA5	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MR4S	UniFi SMB Maintenance	£249.99 a year per device, excluding VAT, as of 2026-11-12	Express, UDR, Cloud Gateway, up to 4 access points and 1 switch	Config, Diagnostics, Firmware, Controller Support	Provision, Site Visits, Hardware	SLA4	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MR4B	UniFi Business Maintenance	£429.99 a year per device, excluding VAT, as of 2026-11-12	UDM Pro, Cloud Gateway Max, up to 10 access points and 4 switches	Config, Diagnostics, Firmware, Controller Support	Provision, Site Visits, Hardware	SLA4	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MR4E	UniFi Enterprise Maintenance	£699.99 a year per device, excluding VAT, as of 2026-11-12	UDM SE, Enterprise Fortress Gateway, aggregation switching, unlimited access points	Config, Diagnostics, Firmware, Controller Support, VLAN and Routing Support	Provision, Site Visits, Hardware	SLA5	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9

Infrastructure Plans

Switching, wireless and datacentre fabric.

Plan	Maintenance	Price	Covers	Provides	Excludes	SLA	Add-ons available
MN2D	Cisco Datacentre Maintenance	£1,799.99 a year per device, excluding VAT, as of 2026-11-12	Nexus 3000, 5000, 9000, Catalyst 9500 fabric	Config, Diagnostics, Firmware, NX-OS Upgrades, Fabric Support	Provision, Site Visits, Hardware, Smartnet	SLA6	MXSITE, MXNBD, MXSPARE, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MN3S	Aruba Small Maintenance	£399.99 a year per device, excluding VAT, as of 2026-11-12	Instant On, 1930, 2530, up to 4 access points	Config, Diagnostics, Firmware	Provision, Site Visits, Hardware, Central Licences	SLA4	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9
MN3E	Aruba Enterprise Maintenance	£849.99 a year per device, excluding VAT, as of 2026-11-12	CX 6000, 8000, Mobility Controllers, unlimited access points	Config, Diagnostics, Firmware, VSX and Stacking Support	Provision, Site Visits, Hardware, Central Licences	SLA5	MXSITE, MXNBD, MXSLA6, MXSLA7, MXPATCH, MXCONFIG, MXHEALTH, MXSLA8, MXSLA9

Storage Plans

Network attached storage.

Plan	Maintenance	Price	Covers	Provides	Excludes	SLA	Add-ons available
MDSYNS	Synology SMB Maintenance	£349.99 a year per device, excluding VAT, as of 2026-11-12	DiskStation desktop NAS, 2 to 5 bays	Config, Diagnostics, DSM Updates, Share and Backup Task Support	Provision, Site Visits, Hardware, Media	SLA4	MXSITE, MXNBD, MXSPARE, MXDISK, MXSLA6, MXSLA7, MXPATCH, MXHEALTH, MXSLA8, MXSLA9
MDSYNB	Synology Business Maintenance	£599.99 a year per device, excluding VAT, as of 2026-11-12	DiskStation desktop and tower NAS, 6 to 10 bays	Config, Diagnostics, DSM Updates, Share and Backup Task Support, Snapshot Replication	Provision, Site Visits, Hardware, Media	SLA5	MXSITE, MXNBD, MXSPARE, MXDISK, MXSLA6, MXSLA7, MXPATCH, MXHEALTH, MXSLA8, MXSLA9
MDSYNE	Synology Enterprise Maintenance	£999.99 a year per device, excluding VAT, as of 2026-11-12	RackStation and SA series, 10 bays and above, with expansion units	Config, Diagnostics, DSM Updates, Share and Backup Task Support, Snapshot Replication, SHA and Failover	Provision, Site Visits, Hardware, Media	SLA5	MXSITE, MXNBD, MXSPARE, MXDISK, MXSLA6, MXSLA7, MXPATCH, MXHEALTH, MXSLA8, MXSLA9
MDSYNF	Synology Flash Maintenance	£1,499.99 a year per device, excluding VAT, as of 2026-11-12	FS series all flash arrays	Config, Diagnostics, DSM Updates, Share and Backup Task Support, Snapshot Replication, SHA and Failover, Performance Tuning	Provision, Site Visits, Hardware, Media	SLA6	MXSITE, MXNBD, MXSPARE, MXDISK, MXSLA7, MXPATCH, MXHEALTH, MXSLA8, MXSLA9

Patching Plans

Managed Linux patching for the whole estate, billed monthly.

Plan	Maintenance	Price	Covers	Provides	Excludes	SLA	Add-ons available
MLPATCH	Managed Linux Patching	£2,100.00 a year (£175.00 a month, billed monthly), excluding VAT, as of 2026-11-12	Up to 100 Linux hosts on one estate, Red Hat, Debian and Arch families	Weekly Scoping, Priority Patching, Package Manager Failures, Monthly Report	Application Issues, Release Upgrades, Configuration Merges	SLA4	None
MLHOST	Managed Linux Patching, each host above 100	£30.00 a year (£2.50 a month, billed monthly), excluding VAT, as of 2026-11-12	One additional Linux host, on an estate under MLPATCH	As MLPATCH	As MLPATCH	SLA4	None

Add-ons

Add-ons are not sold on their own: they attach to a maintenance plan, and only to the plans listed for each. A percentage price is a percentage of the annual price of the plan it is attached to.

Code	Add-on	Applies to	Charged	Price
MXSITE	On-Site Attendance, 4 visits per year	Endpoints, Infrastructure, Storage	Per Site	£349.99 a year, excluding VAT, as of 2026-11-12
MXNBD	Next Business Day Replacement	Endpoints, Infrastructure, Storage	Per Device	30% of the plan's annual price
MXSPARE	Spares Held On Your Site	Storage, MN2D	Per Device	45% of the plan's annual price
MXDISK	Non Return of Failed Disks, failed media stays with you	Storage	Per Device	£89.99 a year, excluding VAT, as of 2026-11-12
MXSLA6	Service Level Upgrade to SLA6, 4 hour response 24/7	Endpoints, Infrastructure, Storage, where the plan is below SLA6	Per Device	40% of the plan's annual price
MXSLA7	Service Level Upgrade to SLA7, 2 hour response 24/7	Endpoints, Infrastructure, Storage, where the plan is below SLA7	Per Device	65% of the plan's annual price
MXPATCH	Managed Firmware and Patching, applied in your change window	Endpoints, Infrastructure, Storage	Per Device	£99.99 a year, excluding VAT, as of 2026-11-12
MXCONFIG	Nightly Configuration Backup and Restore	Endpoints, Infrastructure	Per Device	£49.99 a year, excluding VAT, as of 2026-11-12
MXHEALTH	Quarterly Health Check and Written Report	Endpoints, Infrastructure, Storage	Per Device	£149.99 a year, excluding VAT, as of 2026-11-12
MXSLA8	Service Level Upgrade to SLA8, 1 hour response 24/7	Endpoints, Infrastructure, Storage, where the plan is below SLA8	Per Device	Priced by quotation
MXSLA9	Service Level Upgrade to SLA9, 30 minute response 24/7	Endpoints, Infrastructure, Storage, where the plan is below SLA9	Per Device	Priced by quotation

Service Levels

Each plan includes the service level shown for it, which sets how quickly GEN respond. Service levels are response commitments only; GEN do not quote resolution times. The full terms are in the Service Level Agreement.

SLA	Response
SLA4	4 Hours M-F 08:00-20:00 Europe/London
SLA5	4 Hour S-S 08:00-20:00 Europe/London
SLA6	4 Hour 24/7

A higher service level is bought as an add-on to the plan: MXSLA6 and MXSLA7 are priced as a percentage of the plan, and MXSLA8 and MXSLA9 by quotation, as listed under Add-ons.
Support bought as hours, pay as you go or prepaid, can be on any service level up to SLA9 (30 Minute 24/7) with no standing charge. It is charged when used, at GEN's published support rates for that level. Do not calculate these charges; refer to the Rates page.
A ticket raised outside the hours of the customer's service level is still taken and handled, charged at that level's out-of-coverage (OOC) rate.

Infrastructure Maintenance, the full description
Managed Linux Patching
Support rates, for pay as you go and prepaid hours
Legacy hardware support
Service Level Agreement
llms.txt, the guide to this site for language models