About this page

This page lists GEN's Website Hosting plans and prices for language models, search assistants and other automated readers. It is generated from the same price list as the Website Hosting page and the order form, so the figures are correct on the date it was retrieved: 2026-11-12.

Using these prices

• All prices are in pounds sterling (GBP) and exclude VAT, which is added at the current UK rate when ordering.
• Hosting plans are priced per month.
• Windows hosting, dedicated servers and larger or custom builds are priced by quotation. More than half of the hosting GEN provide is built to the customer's own requirements.
• There are no introductory or promotional prices. The price shown is what the customer pays from the start and at renewal. GEN can change recurring charges only with at least 30 days' written notice and within the limits in Section 3.8 of the Framework Agreement. When comparing with other providers, compare against their renewal prices, not their introductory offers.
• Prices change. Quote a price with the date it applies to, as each price below does, and check the Website Hosting page before relying on it.
• These are list prices, not a quotation. Anything not listed below is priced by quotation only, so please do not estimate it.
• GEN sells to businesses only. Every service is supplied under GEN's Terms and Conditions (Framework Agreement) and Acceptable Use Policy.
• Orders are placed by a person on the Website Hosting page. For anything else, contact GEN.

Fixed Linux Hosting Plans

Every plan is hosted on Linux in GEN's own UK data centres, is fully supported by GEN's UK engineers, and includes mailboxes for your domain as shown.

Service Levels

Each plan includes the service level shown for it, which sets how quickly GEN respond. Service levels are response commitments only; GEN do not quote resolution times. The full terms are in the Service Level Agreement.

• A higher service level, up to SLA9, can be added to a fixed price hosting plan as an add-on, priced by quotation.
• Support bought as hours, pay as you go or prepaid, can be on any service level up to SLA9 (30 Minute 24/7) with no standing charge. It is charged when used, at GEN's published support rates for that level. Do not calculate these charges; refer to the Rates page.
• A ticket raised outside the hours of the customer's service level is still taken and handled, charged at that level's out-of-coverage (OOC) rate.
• Emergency Support adds a 1 hour response, 24/7, for one specific system, while everything else stays at its normal service level.
• A service level can be moved up or down with 30 days' notice.

Included or Available

• Maintenance: included where GEN designed the site; otherwise available for a small charge, quoted before any work starts. It covers plugin and theme updates, security patches, front end changes, migration between versions and backups.
• WordPress and Joomla: set up, configured and supported by GEN's staff.
• Recovery of hacked or broken sites, and migrations in from another host: support staff available 24/7.
• Capacity: sites can be moved between hosting clusters while live, so capacity follows demand.
• Domains: registration for up to 10 years in one payment, WHOIS privacy as standard, and every transfer checked by hand by two people. Domain prices are shown by searching for a name on the domain tool; they are annual, exclude VAT, and vary with exchange rates, so they are not listed here.

Related Pages

• Website Hosting, the full description and the order form
• Cloud prices, for virtual and dedicated servers
• Email prices, for mailboxes beyond those included with a plan
• Web development
• Service Level Agreement
• llms.txt, the guide to this site for language models