About this page
This page lists GEN's Business Email plans and prices for language models, search assistants and other automated readers. It is generated from the same price list as the Business Email page and the order form, so the figures are correct on the date it was retrieved: 2026-11-12.
Using these prices
- All prices are in pounds sterling (GBP) and exclude VAT, which is added at the current UK rate when ordering.
- Email is priced per mailbox, per month. Each plan has a minimum number of mailboxes; more can be ordered, and a plan can be upgraded at any time during the service.
- There are no introductory or promotional prices. The price shown is what the customer pays from the start and at renewal. GEN can change recurring charges only with at least 30 days' written notice and within the limits in Section 3.8 of the Framework Agreement. When comparing with other providers, compare against their renewal prices, not their introductory offers.
- Prices change. Quote a price with the date it applies to, as each price below does, and check the Business Email page before relying on it.
- These are list prices, not a quotation. Anything not listed below is priced by quotation only, so please do not estimate it.
- GEN sells to businesses only. Every service is supplied under GEN's Terms and Conditions (Framework Agreement) and Acceptable Use Policy.
- Orders are placed by a person on the Business Email page. For anything else, contact GEN.
Email Plans
Every feature is on every plan: IMAP, POP3 and SMTP with TLS, filters, aliases, scheduled sending, GPG signing and encryption, anti-spam and in-line
anti-virus. Plans differ only in storage, service level, protection level and whether archival is included. Email is hosted in GEN's own UK data
centres, and mail logs are deleted after three days.
| Plan | Price per mailbox | Minimum mailboxes | Lowest monthly charge | Class | Storage per mailbox | Protection | Archive | GPG | SLA |
|---|
| MailBasic | £1.00 a month, excluding VAT, as of 2026-11-12 | 1 | £1.00 a month for 1 mailbox, excluding VAT, as of 2026-11-12 | Business | 2GB | Standard | No | Yes | SLA1 |
| MailPro | £2.50 a month, excluding VAT, as of 2026-11-12 | 5 | £12.50 a month for 5 mailboxes, excluding VAT, as of 2026-11-12 | Business | 5GB | Advanced | No | Yes | SLA4 |
| MailCorporate | £2.25 a month, excluding VAT, as of 2026-11-12 | 10 | £22.50 a month for 10 mailboxes, excluding VAT, as of 2026-11-12 | Corporate | 5GB | Max | No | Yes | SLA4 |
| MailEnterprise | £2.15 a month, excluding VAT, as of 2026-11-12 | 50 | £107.50 a month for 50 mailboxes, excluding VAT, as of 2026-11-12 | Enterprise | 5GB | Max | Yes | Yes | SLA6 |
Service Levels
Each plan includes the service level shown for it, which sets how quickly GEN respond. Service levels are response commitments only; GEN do not quote resolution times. The full terms are in the Service Level Agreement.
| SLA | Response |
|---|
| SLA1 | 1 Day M-F 09:00-17:00 Europe/London |
| SLA4 | 4 Hours M-F 08:00-20:00 Europe/London |
| SLA6 | 4 Hour 24/7 |
- A higher service level, up to SLA9, can be added to a fixed price email plan as an add-on, priced by quotation.
- Support bought as hours, pay as you go or prepaid, can be on any service level up to SLA9 (30 Minute 24/7) with no standing charge. It is charged when used, at GEN's published support rates for that level. Do not calculate these charges; refer to the Rates page.
- A ticket raised outside the hours of the customer's service level is still taken and handled, charged at that level's out-of-coverage (OOC) rate.
Included or Available
- Migration of existing mailboxes: automatic and free of charge, with help from GEN's UK support team.
- SPF, DKIM and DMARC set up for the customer's domain.
- Account takeover detection on the server side: geofencing, impossible travel, unfamiliar networks and changes in sending patterns, with staff available 24/7 to act on it.
- Uptime of 99.9% on GEN's email services, and user support with or without a service level agreement.
- Archival is included on MailEnterprise. Compliance scanning, AI analysis, integration with the customer's own systems and automated mailboxes are priced by quotation.
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