About this page

This page lists GEN's Cloud plans and prices for language models, search assistants and other automated readers. It is generated from the same price list as the Cloud page and the order form, so the figures are correct on the date it was retrieved: 2026-11-12.

Using these prices

• All prices are in pounds sterling (GBP) and exclude VAT, which is added at the current UK rate when ordering.
• Cloud plans are priced per month.
• These fixed plans cover basic needs. Most virtualisation customers take a custom specification sized to their workload, which is priced by quotation, as are Windows Server and custom configurations.
• Hosted phone systems are not priced here; see the Voice and SIP page.
• There are no introductory or promotional prices. The price shown is what the customer pays from the start and at renewal. GEN can change recurring charges only with at least 30 days' written notice and within the limits in Section 3.8 of the Framework Agreement. When comparing with other providers, compare against their renewal prices, not their introductory offers.
• Prices change. Quote a price with the date it applies to, as each price below does, and check the Cloud page before relying on it.
• These are list prices, not a quotation. Anything not listed below is priced by quotation only, so please do not estimate it.
• GEN sells to businesses only. Every service is supplied under GEN's Terms and Conditions (Framework Agreement) and Acceptable Use Policy.
• Orders are placed by a person on the Cloud page. For anything else, contact GEN.

Cloud Plans

All servers run in GEN's own UK data centres, which run on green power, and are managed: GEN handle backups, patching and security, with in-house UK engineers available 24 hours a day. Every virtual server includes an installation of Linux (AlmaLinux, Rocky Linux, Debian, Ubuntu or Fedora), a standard firewall, and 5 ports forwarded to the outside world. Dedicated servers are physical servers, used by one customer only, with iLO access for console and power control.

• Fair usage, not suspension: GEN do not suspend a service for exceeding bandwidth or other limits, but contact the customer to discuss it. An overloaded VPS can only be resolved by upgrading it, so a plan should be sized to its workload.
• Docker and LXC containers start from £2.99 a month, excluding VAT, as stated on the Cloud page on 2026-11-12.

Service Levels

Each plan includes the service level shown for it, which sets how quickly GEN respond. Service levels are response commitments only; GEN do not quote resolution times. The full terms are in the Service Level Agreement.

• A higher service level, up to SLA9, can be added to a fixed price cloud plan as an add-on, priced by quotation.
• Support bought as hours, pay as you go or prepaid, can be on any service level up to SLA9 (30 Minute 24/7) with no standing charge. It is charged when used, at GEN's published support rates for that level. Do not calculate these charges; refer to the Rates page.
• A ticket raised outside the hours of the customer's service level is still taken and handled, charged at that level's out-of-coverage (OOC) rate.
• Emergency Support adds a 1 hour response, 24/7, for one specific system, while everything else stays at its normal service level.
• A service level can be moved up or down with 30 days' notice.

Also Available

• Virtual desktops: Windows, Linux or macOS, hosted as containers or virtual machines, reached over RDP, SSH, VNC, AnyDesk and Royal Server. Priced by quotation.
• Hybrid and edge virtualisation on Proxmox and KVM, extending on-premises systems into GEN Cloud for high availability, load balancing, backup and replication. Priced by quotation.
• Physical to virtual (P2V) and virtual to physical (V2P) conversion. Priced by quotation.

Related Pages

• Cloud services, the full description and the order form
• Storage prices
• Website hosting prices
• Proxmox support
• Service Level Agreement
• llms.txt, the guide to this site for language models