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ServicesTechnical Training: Remote and On-sitePractical IT training from career engineers: Linux, Proxmox, Ceph, Synology, FreePBX, Asterisk and AI. Remote or on-site, up to 10 learners. Structured technical training from GEN engineers, delivered remotely or on site, from standard…

PolicyGEN Technical Training PolicyDefines what technical training is, how it is delivered (remote audio/video), and the booking, planning, cancellation, and class size constraints.

TrainingProxmox Level 1 Foundations Training CourseBeginner-friendly Proxmox VE training covering GUI navigation, guest creation, storage, networking, clustering, backups and day-one administration.

TrainingProxmox Level 2 Engineering Training CourseIntermediate Proxmox VE engineering training covering architecture, filesystem layout, networking, KVM/QEMU, LXC, CLI guest management, clustering and backup workflows.

TrainingProxmox Level 3 Advanced Training CourseAdvanced Proxmox VE training covering host engineering, boot process, diagnostics, upgrades, emergency recovery, offline disk repair and block-backed storage handling.

TrainingProxmox Builders Training CourseProxmox VE builders training covering platform choice, cluster design, sizing, scoping, host build, networking, storage, encryption, access control, API, automation, high availability and fragility.

TrainingCeph Level 1 Foundations Training CourseCeph foundations training covering distributed storage concepts, RADOS, pools, placement groups, CRUSH, daemon roles and basic cluster data flow.

TrainingCeph Level 2 Operations and Recovery Training CourseOperational Ceph training covering CLI usage, health interpretation, replication and erasure coding, CRUSH placement, scrubbing and common recovery procedures.

TrainingLinux Level 1 Foundations Training CourseLinux foundations training covering core concepts, distributions, filesystem layout, storage basics, networking concepts, boot flow and safe shell interaction.

TrainingLinux Level 2 Engineering Training CourseLinux engineering training covering boot process, systemd, journald, hardware discovery, networking, storage layering, LVM, mounts and remote filesystems.

TrainingLinux Level 3 Advanced Operations Training CourseAdvanced Linux operations training covering kernel modules, process and memory behaviour, firewalling, permissions models, backup strategy and complex incident recovery.

TrainingDrayTek Level 1 Routing and WAN Essentials Training CourseEngineer-focused DrayTek training covering PPPoE, PPPoA, routing, NAT, port forwarding, load balancing, firewalling, policy routes, VLANs, VPNs and diagnostics.

TrainingSynology Level 1 Foundations Training CourseSynology foundations training covering provisioning, DSM setup, networking basics, storage pools, RAID, arrays, volumes, users, shared folders, permissions, applications and backup concepts.

TrainingSynology Level 2 Engineering Training CourseIntermediate Synology training covering SMB, AFP, FTP, SFTP and NFS, advanced permissions, bonding, VLANs, storage pools, volumes, SSD cache, DNS, LDAP, Drive, ShareSync and RADIUS.

TrainingSynology Level 3 Advanced Operations and Recovery Training CourseAdvanced Synology training covering command line work, filesystem layout, logs, syslog, volume and filesystem tools, APIs, disaster recovery and high availability.

TrainingFreePBX Level 1 Foundations Training CourseFreePBX foundations training covering installation from the distro, modules, networking, PJSIP configuration, trunks, extensions, inbound routes, outbound routes, voicemail, announcements, IVR, ring groups and time conditions.

TrainingFreePBX Level 2 Engineering Training CourseFreePBX engineering training covering call flow control, recordings, callback, conferences, DISA, dynamic routes, follow me, paging, parking, queues, blacklist, Superfecta, feature codes, advanced settings, and backup and restore.

TrainingFreePBX Level 3 Advanced Engineering and Diagnostics Training CourseAdvanced FreePBX training covering SIPS, SRTP, fwconsole, Asterisk CLI, dialplans, custom dialplan integration, custom Superfecta development, API-powered IVR design, and advanced diagnostics.

TrainingAsterisk Advanced Core Smart IVRs and Deep Diagnostics Training CourseAdvanced Asterisk training covering core functions, modules, codecs, channels, ARI, AMI, dialplan design, custom IVRs, voice-to-text, text-to-voice, AI and LLM integrations, deep PJSIP diagnostics, SIPS, SRTP and Asterisk internals.

TrainingLarge Language Models and AI Foundation Training CourseFoundation AI training covering LLM concepts, basic architecture, tokens, input and output behaviour, embeddings, vectorisation, vector search, prompt engineering, n8n, PyTorch, Ollama and vLLM.

TrainingLarge Language Models and AI Engineering Training CourseAI engineering training covering real-world LLM use cases, business-process integration, workflow implementation in PHP, Python and n8n, model selection, self-hosting, cloud hosting and cost-versus-value decision making.

Download · Trainingcyber-training-stage-1.pdfCyberSecurity Stage 1 User Training - Endpoints.

SoftwareBespoke Software and Application DevelopmentBespoke business software from UK developers: services, desktop, browser, container and mobile applications in Node.js, Go, PHP and C. No payment in advance. Bespoke applications, from command line tools and services to browser-based…

SupportProxmox Enterprise Support Worldwide, 30 Minute SLA 24/7Enterprise Proxmox VE support worldwide with a 30 minute SLA, 24 hours a day, from in-house UK engineers. Proxmox in production since 2015, and no support contracts. Enterprise Proxmox support from GEN for clients worldwide: 30 minute SLA…

SupportSynology Business Support UK, 24/7 Enterprise NAS SupportUK business support for Synology RackStation and DiskStation. DSM, replication, array recovery, spares and 24/7 cover. Business only, no domestic support. Business support, maintenance and spares for Synology RackStation and DiskStation:…

Open-SourceOpen Office Suites: LibreOffice, Collabora, OnlyOffice, Euro-OfficeChoosing, hosting and migrating to LibreOffice, Collabora Online, OnlyOffice or Euro-Office, with UK hosting, training and support. Assessment, UK hosting, migration, training and support for LibreOffice, Collabora Online, OnlyOffice and…

Open-SourceLinux Support UK, Emergency Console, mdraid and LVM RecoveryUK Linux support for real faults: emergency console recovery, mdraid and LVM2 volumes, suspected compromise, nginx, Apache, PHP-FPM, Docker and databases. Every distribution, embedded Linux and hardening. Linux support from GEN: emergency…

PolicyGEN Modern Slavery Statement - Ethical Operations PolicyOur commitment to ethical operations and human rights protection. Learn about GEN's Modern Slavery Statement and our zero-tolerance approach to exploitation.

PolicyGEN Anti-Bribery and Corruption PolicyOur commitment to anti-bribery and corruption, including the enforcement of our anti-bribery and corruption policies.

PolicyGEN Supplier and Customer Ecology PolicyOur commitment to the environment, sustainability and ecology. Learn about our supplier and customer ecology policies and our commitment to sustainability