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ServicesUK Business Email, Every Feature on Every PlanUK hosted business email with anti-spam, in-line anti-virus, GPG encryption and takeover detection. Every feature on every plan, 3 day logs. UK hosted business email with every feature on every plan, priced per mailbox by storage.

ToolsEmail Testing Tools - Deliverability & Spam AnalysisMaximize email deliverability with comprehensive testing tools. Analyze spam scores, validate configurations, and optimize email campaigns for success.

ToolsEmail Signature Generator - Professional HTML SignaturesHTML Based Email and Document Signature Generator with our signature toolkit

ExplainerWhat is Email? Electronic Communication Systems ExplainedDiscover what email is and how it works in our comprehensive guide to electronic communication. Learn about email protocols and usage

PageAdvanced Email Protection - Anti-Spam & Threat DefenseProtect your business with GEN's advanced and adaptive email protection solutions. Comprehensive anti-spam and threat defense for modern enterprises.

Blog · 8 Aug 2026Never Change Bank Details From an EmailWhy every change of supplier bank details must be verified against a source of truth, why email can never be that source, and why UK banks will not make a business whole after a mistaken payment

Blog · 30 Jan 2025Free Email - A Real World DisasterWhy free anything presents a significant business risk that cannot be underestimated

Blog · 23 Jul 2024Email Threats and Extortion - A reviewDiscover how email extortion scams use clever encoding to bypass spam filters. Learn to identify and protect yourself from these threats

Blog · 5 May 2024Why Email Housekeeping is a mustDiscover why email housekeeping is crucial. Learn about impacts of large mailboxes on performance and security. Explore solutions for effective email management

ServicesOversight: Modern Infrastructure Monitoring from GENOversight monitoring from GEN: consensus alerting across probe groups, one message per incident, outbound-only probes and per-read pricing. Oversight is GEN's infrastructure monitoring service, used in our own datacentres: consensus…

ServicesSecurity and Data Protection ComplianceUK GDPR, PECR, NIS, Cyber Essentials, ISO/IEC 27001 and PCI DSS: GEN find which obligations apply to you, close the gaps and help you evidence it. Find out which security and data protection obligations apply to you, close the gaps and…

SoftwareGENAdmin: CRM, HR and Asset Management in One Business SuiteGENAdmin from GEN: CRM, HR, asset management, time and attendance, employee self-service, email marketing, telephony and secure chat in one web-based suite. GENAdmin, GEN's web-based business suite: CRM, HR, asset management, time and…

Open-SourceNextcloud and OpenCloud: Hosted and Managed File CollaborationNextcloud and OpenCloud hosted in GEN's UK data centres or installed and managed on your own servers, integrated with your identity, office and messaging. Nextcloud and OpenCloud file sync and collaboration, hosted in the UK or managed on…

AboutOur Heritage and JourneyThe story of GEN since 1985: EDI over X.25, satellite firmware, the first cloud storage, GENMail, Hayes dial-up, and the bets that were too early. The history of GEN, from a team of three in 1985 and the partnership in 1989 to today,…

AboutContact GENContact GEN by telephone on 0115 933 9000, by email or through our contact form. Every enquiry answered within four business hours; clients use the HelpDesk. How to contact GEN: telephone, email, the contact form, or the 24/7 HelpDesk for…

PageGEN Data Archive - Advanced Storage ServicesLearn about our advanced storage services and data archiving solutions for secure data management. Protect and manage your data with us

PolicyGEN Data Processing Policy and Schedule - UK GDPR Article 28 particularsThe service-by-service processing schedule supplementing Section 5.8 of the GEN Framework Agreement, setting out subject matter, purpose, data types and data subjects for each service

PolicyGEN Acceptable Use Policy - Service Usage GuidelinesRead our acceptable use policy to understand the rules and guidelines for using our services. Ensure compliance with our usage policies

PolicyGEN Social Engineering PolicyHuman-led social engineering testing policy covering email, telephone, and physical penetration testing, authorisation (RoE/SOW), evidence handling, and reporting.

PageReport Service Abuse - Operations & Complaint PortalLearn how to report abuse or file complaints about GEN services. Access our operational contacts for technical issues and abuse reports

Blog · 24 Sep 2026Oversight 2: Monitoring You Can BelieveOversight 2.0 is now generally available. A complete rewrite, it replaces Oversight 1.x with probes that vote, one message per incident, drift detection, round trip email testing with no login, read-only Linux and Windows agents, a two-way…

Blog · 15 Jan 2026Data Sovereignty: the hidden business risk of online-only dependenceData sovereignty is not ideology. It is continuity: if a provider denies access tomorrow, can you still trade?

Blog · 20 Apr 2025Anatomy of a Data Breach: How DNS Hijacking Led to a Sophisticated MITM AttackA detailed case study of a sophisticated cyber attack involving email compromise, DNS hijacking, and a man-in-the-middle attack that led to the theft of 21,000 customer records from a UK engineering company.

Blog · 11 Sep 2024Effective Strategies to Prevent Contact Form SpamLearn powerful techniques to stop automated form submissions, reduce spam, and improve website security. Discover best practices for contact form protection.

Blog · 24 Aug 2024I've Been Hacked!A discussion around the reasons for and the failures for getting 'hacked' either business or personal

Blog · 22 Jul 2024From Defender to Offender: CrowdStrike's Billion-Dollar BlunderIn the wake of the crowdstrike disaster, are there better options available

Blog · 29 May 2024GDPR and Cloud Hosting ConsiderationsExplore key considerations, data protection principles, and best practices for ensuring data security and regulatory compliance with GDPR in the UK

Blog · 17 May 2019A VPN is unlikely to protect youNO matter what the internet says, a VPN isn't going to make you anonymous without some careful considerations

Blog · 1 Sep 2026AI in the Inbox: Assist, Not AutopilotWhere the line sits between an email assistant and an email that answers itself, why that line is contractual rather than cosmetic, and how Thunderbird, Betterbird and GENA let you keep the model, the mailbox and the send button under your…

Blog · 2 Jan 2026Why "Ecosystems" Fail: Lock?In, Security, and the Myth of One Vendor to Rule Them AllWhen your email, files, identity and devices all belong to one provider, one incident can become an existential business event. Here’s why best-of-breed and sovereignty matter, and how to regain control.