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11 results for SLA

PolicyGEN Service Level Agreement (SLA) PolicyExplains service levels, guaranteed response time, ticket handling and escalation, and how SLA relates to support rates
SupportProxmox Enterprise Support Worldwide, 30 Minute SLA 24/7Enterprise Proxmox VE support worldwide with a 30 minute SLA, 24 hours a day, from in-house UK engineers. Proxmox in production since 2015, and no support contracts. Enterprise Proxmox support from GEN for clients worldwide: 30 minute SLA…
SupportUK Asterisk and FreePBX Support, 30 Minute SLA 24/7UK Asterisk, FreePBX and PBXact support from in-house engineers, 24/7 with a 30 minute SLA. Dialplan, AGI, AMI and ARI, chan_sip to pjsip, toll fraud and hosted cloud switches. No contract. Asterisk, FreePBX and PBXact support from GEN:…
Open-SourceRocky Linux Enterprise Support UK, 24/7 with a 30 Minute SLAUK Rocky Linux enterprise support, 24/7 with a 30 minute SLA. Rocky Linux 8, 9 and 10, RHEL-compatible workloads, HPC clusters, hardening, and migration from CentOS and RHEL. No contract. Rocky Linux enterprise support from GEN: Rocky…
SupportUK HPE Server Support, HPE Partner with Parts Back to Gen6UK HPE ProLiant support from an HPE partner that runs HPE in its own data centres. Parts held back to Gen6, cold spares, on-site engineers and a 30 minute SLA, 24/7. HPE server, storage and networking support from an HPE partner: ProLiant…
SupportUK Microsoft Support: Windows Server, Exchange, SQL Server and Microsoft 365UK Microsoft support from in-house engineers: Windows Server, Active Directory, Exchange, SQL Server, Hyper-V, Microsoft 365 and Azure. 30 minute SLA, 24/7, no contract. Microsoft support from GEN: Windows Server and Active Directory,…
Open-SourceCentOS Support and Migration UK: CentOS 7 After End of LifeUK CentOS support after end of life. CentOS 7 and 8 kept running and contained, broken yum repositories fixed, and in-place upgrades to AlmaLinux, Rocky Linux or RHEL. 24/7, 30 minute SLA. CentOS support from GEN: CentOS 7 and 8 after end…
Open-SourceRed Hat Enterprise Linux Support UK, 24/7 Independent RHEL SupportIndependent UK support for Red Hat Enterprise Linux 8, 9 and 10, 24/7 with a 30 minute SLA. Fault finding, Leapp upgrades, hardening, and migration from RHEL to AlmaLinux or Rocky Linux. Independent RHEL support from GEN: Red Hat…
Open-SourceUbuntu Server Support UK, Independent 24/7 Ubuntu SupportIndependent UK Ubuntu Server support, 24/7 with a 30 minute SLA. Ubuntu 20.04, 22.04, 24.04 and 26.04 LTS, release upgrades, netplan, cloud-init and hardening, at published rates with no contract. Ubuntu support from GEN: Ubuntu LTS…
PageVMware to Proxmox Migration, UK Enterprise SupportGEN migrated 3,900 nodes from VMware ESXi to Proxmox VE across 2021 and 2022. UK migration and 24/7 Proxmox support with a 30 minute SLA and no contracts.
Blog · 29 May 2024GDPR and Cloud Hosting ConsiderationsExplore key considerations, data protection principles, and best practices for ensuring data security and regulatory compliance with GDPR in the UK

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