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GEN is the trading name of Global Enterprise Networks, The GEN Partnership, a general partnership under the law of England and Wales, founded in 1989 and trading for 37 years.
This page sets out who we are in law, how we are insured, and the terms we trade on. The Framework Agreement is the authoritative document: where anything here differs from it, the framework prevails.
Global Enterprise Networks, trading as GEN, is The GEN Partnership: a general partnership established under the law of England and Wales in 1989, governed by its own partnership deed and bylaws. It has been trading for 37 years, and has only ever supplied businesses, never consumers.
A partnership is not a legal entity separate from its partners. The partners are jointly and severally liable for the partnership's obligations, so when we take on a commitment it is our own names standing behind it. That structure has served us well for more than three decades, giving us flexibility, direct accountability and a personal commitment to our clients.
GEN is headquartered in the United Kingdom and serves business clients across North and South America, Canada, the UK and Europe, the Middle East, China including Hong Kong, Taiwan, India, a number of island territories, and elsewhere.
Every contract is governed by the law of England and Wales and subject to the jurisdiction of its courts. Where we provide services to clients abroad, we comply with the local law that applies to those services, and we will work with you on any particular requirement your jurisdiction or your sector brings.
The GEN Partnership holds professional indemnity insurance with AXA XL Insurance Company UK Limited, with an indemnity limit of £2,000,000. It covers claims by clients arising from professional negligence, errors or omissions in the services we provide, including IT consultancy, software development, systems integration and technical support.
Policy details are available to clients and prospective clients on request.
Every business relationship with GEN is governed by our Framework Agreement, the legal foundation for all the goods and services we provide. It removes the need for a separate contract each time, and comes into force when you engage our services, through our registration and onboarding process.
A number of policies, notices and service-specific terms are incorporated into it by reference. They change from time to time as services, technology and regulation change, so the framework itself is the place to check which apply: they are listed in its Section 12.6, each at its own stable address. How the framework, statements of work and policies fit together day to day is explained on our engagement page.
If something goes wrong, we talk first: most disagreements are settled between the people involved. Where that fails, the framework provides for mediation, and only after that for proceedings in the courts of England and Wales, which have exclusive jurisdiction. The full process, with its time limits, is set out in the Framework Agreement.
This page gives general information about our legal structure and does not constitute legal advice. For specific matters, see the Framework Agreement and the policies it incorporates, or contact us.