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In today's market you can go out and get hosting for £1 a month from many of our competitors, its not very good, but you can, and if that's what you're looking for then we're not the right choice.
In contrast to impersonal corporations offering mass-market services with minimal support and dubious privacy practices, GEN stands apart with a proven track record of delivering high-quality, secure hosting solutions backed by comprehensive assistance.
We operate our own UK-based data centres, ensuring your data remains local, secure, and managed to the highest standards. Our commitment is unwavering: to provide not just exceptional hosting, but a partnership where your needs—whether setup, modifications, troubleshooting, or expert guidance—are met swiftly by our highly skilled, UK-based, English-speaking support team.
Our rigorous service level agreements (SLAs) guarantee rapid response times and swift resolutions, reflecting our dedication to exceeding expectations. At GEN, we go the extra mile to support our clients, regardless of the challenge, fostering a level of customer satisfaction that sees over 90% of our new business driven by recommendations and referrals. With a focus on reliability, privacy, and personalised service, we empower your organisation to thrive online, confident in a hosting provider that prioritises your success as much as you do.
GEN offers a full selection of over 1500 popular domain extensions, including .com,.net,.org,.edu,.gov,.io,.co.uk,.me,.us and many more. We can also provide more specialised domain names such as .onion and .gen. Our registration
services are very secure and transferring domain ownership or registrar is not an automatic process but instead is reviewed manually by two humans, and calls are made, emails are sent to ensure that the request is legitimate.
There are no hidden fees or costs, and you can pay for up to 10 years of registration at one time if you prefer. Whois privacy comes as standard (unless you specifically don't want it). You can choose a domain name yourself at
domains.gen.net.uk, or we can help you select the right one for your use case. If you request it, then we will automatically queue landrush registrations for new TLD's that are coming on stream.
Linux hosting is by far the best option for the majority of scenarios. Its faster and inherently more secure, and with a huge selection of open source software available it makes the most sense unless you specifically have a need that can only be hosted on windows.
Windows Hosting is available based on the latest Windows Server platforms and offering .NET support for anyone needing a windows environment.
Because of how we handle our hosting customers, we are able to migrate your site in realtime between hosting clusters, which enables us to scale to meet whatever demand you may have. During the Pandemic one of our customers scaled from a few hundred visits per day to over 10,000 per minute and we had no problem handling this.
Up to now we're talking about shared hosting, that is, your website is hosted on a server with other websites. This is normal, and whilst we offer a wide range of platforms and languages, there may be times when your needs are so bespoke that we can't accommodate it within our shared hosting environment. In this case, dedicated hosting is the option where you have your own dedicated server.
WordPress is the most popular CMS on the internet, and we offer a wide range of WordPress hosting options with varying levels of performance and support. Our staff are WordPress experts who can help you with setup, configuration and troubleshooting. If you're looking for a WordPress hosting service that won't just leave you with it, then ask for a quote.
Joomla is another popular CMS on the internet, and we offer a wide range of Joomla hosting options with varying performance and support. Our staff are of course Joomla experts who can help you setup, configure and troubleshoot.
With any website, especially those based on a CMS like WordPress or Joomla, there is a need for continuous maintenance. This often includes updating plugins, applying security patches, updating themes and other front end changes, as well as migration between versions and of course backups. If your site was designed by GEN then maintenance is included in the price, but if not then we offer maintenance to anyone hosting on our service for a small charge. Contact us today for a quotation.
If your website has experienced an issue, maybe it's been compromised or hacked, or you just want to move it to GEN, then we can help you get it back up and running quickly. At GEN our support staff are available 24/7 to help with this. You can raise a case at the HelpDesk or if your need is urgent, please consider our emergency support options.
The following are our fixed plans for Linux hosting, these are designed to meet most needs, but we're a flexible provider and if you need something custom then we can provide exactly what you need, and actually more than half of all hosting we provide is custom specifically to the customers requirements.
| Plan | Storage | Bandwidth | Description | Monthly | ||
| Basic | 5GB | 10GB | 5 Mailboxes | A basic web hosting service ideal for static sites | £5.00 | |
| Business | 10GB | 30GB | 10 Mailboxes | A Business web hosting service ideal for basic dynamic sites | £10.00 | |
| BusinessPlus | 20GB | 50GB | 20 Mailboxes | A Business web hosting service for higher traffic dynamic sites | £20.00 | |
| BusinessPremium | 20GB | 50GB | 25 Mailboxes | A Premium Business web hosting service ideal for high traffic dynamic sites | £30.00 | |
| Enterprise100 | 100GB | 100GB | 100 Mailboxes | An Enterprise grade hosting service ideal for advanced dynamic sites | £30.00 | |
| Enterprise500 | 500GB | 250GB | 100 Mailboxes | An Enterprise grade hosting service ideal for large advanced dynamic sites | £50.00 |
| Level | Response | Resolution |
| SLA1 | 1 Day M-F 09:00-17:00 Europe/London | 4 Days |
| SLA2 | 1 Day M-F 09:00-17:00 Europe/London | 2 Days |
| SLA3 | 4 Hours M-F 09:00-18:00 Europe/London | 1 Day |
| SLA4 | 4 Hours M-F 08:00-20:00 Europe/London | 1 Day |
| SLA5 | 1 Hour S-S 08:00-20:00 Europe/London | 2 Hour |
| SLA6 | 4 Hour 24/7 | 4 Hours |
| SLA7 | 2 Hour 24/7 | 2 Hours |
| SLA8 | 1 Hour 24/7 | 2 Hour |
| SLA9 | 30 Minute 24/7 | 1 Hour |
Our standard service levels are shown here, but we have custom service levels available for customer who need something specific. Service level
agreements can be added to most services including storage, hosting, cloud, virtualisation, and maintenance.
Emergency Support can be added to any service level providing a 1 hour response 24/7 for a specific scenario, e.g. a corporate server, so that everything is on a 4 hour response M-F, but this server is a 1 hour response 24/7. This
is more economical than having a SLA8/9 on all services.
You can upgrade or downgrade service level as needed with 30 days notice.
Some
customers start a new project with development and a higher service level and then roll it back once the project reaches stability. Whatever you need we can provide it so contact us for a quote.
