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GEN host websites in our own UK data centres, and every plan is fully supported. Setup, changes, troubleshooting and advice all come from the same UK engineers who look after the platform, so a question about your site goes to somebody who can see it.
We host on Linux by preference and on Windows where an application needs it, we know WordPress and Joomla well, and we maintain, recover and migrate sites as well as host them. More than half of the hosting we provide is built to order, so the plans below are a starting point rather than a limit.
Our recommendation for most sites. It is faster and inherently more secure, and the range of open source software available for it means it is the sensible choice unless you have a need that only Windows can meet. Our fixed plans are all Linux.
Hosting on current Windows Server platforms, with .NET support, for applications that need a Windows environment. Windows hosting is quoted to the application rather than sold from the plan table.
Your site runs on a server alongside other websites. That is normal, it keeps the cost down, and our shared platform supports a wide range of languages and software. The plans below are shared hosting.
Some sites are too specialised for a shared environment. A dedicated server gives you a machine of your own, built to your requirements. See also our cloud services.
The most widely used CMS on the internet. We offer WordPress hosting at several levels of performance and support, and our staff set up, configure and troubleshoot it every day.
Hosting options for Joomla at the same range of performance and support levels, with staff who know it well enough to set it up, configure it and find out why it has stopped working.
If we designed your site, maintenance is included in the price. If not, we will maintain any site hosted with us for a small charge, quoted before any work starts. See web development.
A CMS site is never finished. Plugins and themes are updated, security patches are published, the platform moves on a version, and a site left alone for long enough becomes the easiest way into the server it runs on. Maintenance is the regular work that stops that happening.
If your site has been compromised, has stopped working, or you simply want to move it to GEN, we can get it back up and running quickly. Our support staff are available 24/7 for this, because a hacked site rarely waits for office hours.
Raise a case at the HelpDesk, or if the need is urgent, ask about our emergency support options, described under service levels below.
Because of how we run our hosting, we can move a site between hosting clusters in real time, while it is live. Capacity follows demand, so a site that suddenly becomes busy is moved to where the resources are, rather than falling over and being rebuilt somewhere else.
During the pandemic one of our customers went from a few hundred visits a day to over 10,000 a minute. The site stayed up, and we had no problem handling it.
We register a broad range of generic and country code domains, and we can help you choose the right name for what you need, or you can search for one yourself with our domain tool.
Transferring a domain's ownership or registrar is not an automatic process here. Every transfer is reviewed by two people, who call and email to confirm the request is legitimate before anything moves, because a domain taken by somebody else takes your website and your email with it.
These are our fixed plans for Linux hosting, priced monthly, and each includes mailboxes for your domain as shown in the Email column. They are designed to meet most needs, but if you need something different we will build it: more than half of the hosting we provide is specified to the customer's own requirements.
| Plan | Storage | Bandwidth | Description | Monthly | ||
| Basic | 5GB | 10GB | 5 Mailboxes | A basic web hosting service ideal for static sites | £5.00 | |
| Business | 10GB | 30GB | 10 Mailboxes | A Business web hosting service ideal for basic dynamic sites | £10.00 | |
| BusinessPlus | 20GB | 50GB | 20 Mailboxes | A Business web hosting service for higher traffic dynamic sites | £20.00 | |
| BusinessPremium | 20GB | 50GB | 25 Mailboxes | A Premium Business web hosting service ideal for high traffic dynamic sites | £30.00 | |
| Enterprise100 | 100GB | 100GB | 100 Mailboxes | An Enterprise grade hosting service ideal for advanced dynamic sites | £30.00 | |
| Enterprise500 | 500GB | 250GB | 100 Mailboxes | An Enterprise grade hosting service ideal for large advanced dynamic sites | £50.00 |
Each plan carries the service level shown in its SLA column, which sets when we respond and when we are committed to having you working again. Custom service levels are available, and service levels can be added to most of our services, including storage, hosting, cloud, virtualisation and maintenance.
| SLA | Response | Resolution |
| SLA1 | 1 Day M-F 09:00-17:00 Europe/London | 4 Days |
| SLA2 | 1 Day M-F 09:00-17:00 Europe/London | 2 Days |
| SLA3 | 4 Hours M-F 09:00-18:00 Europe/London | 1 Day |
| SLA5 | 1 Hour S-S 08:00-20:00 Europe/London | 2 Hour |
| SLA7 | 2 Hour 24/7 | 2 Hours |
Emergency Support adds a 1 hour response, 24/7, for one specific system, such as a corporate server, while everything else stays at its normal service level. That is more economical than putting every service on SLA8 or SLA9.
You can move your service level up or down with 30 days' notice. Some customers start a project at a higher level during development and step down once it is stable.
In the UK, in GEN's own data centres. Your site, its databases and its mailboxes stay in the UK, supported by GEN's own UK engineers.
Linux, unless you have a specific requirement that only Windows can meet. Linux hosting is faster and inherently more secure for most sites, and the range of open source software available for it covers the great majority of needs. Windows hosting on current Windows Server platforms, with .NET support, is available where an application needs it.
Yes. GEN's staff set up, configure and troubleshoot both WordPress and Joomla, and offer a range of hosting options for each with different levels of performance and support. Ask for a quote if you want a host that will not simply leave you to it.
If GEN designed your site, maintenance is included in the price. If not, GEN will maintain any site hosted on the platform for a small charge, quoted in advance. Maintenance covers plugin and theme updates, security patches, front end changes, migration between versions and backups.
Yes. GEN recover compromised sites and get them back up and running, and support staff are available 24/7 to help. Raise a case at the HelpDesk, or if the need is urgent, ask about GEN's emergency support options.
GEN can move a site between hosting clusters while it is live, so capacity follows demand without a rebuild or a change of address. During the pandemic one customer went from a few hundred visits a day to over 10,000 a minute, and the platform handled it.
Yes. Transfers of ownership or registrar are never automatic: each is reviewed by two people, who call and email to confirm the request is legitimate. There are no hidden fees, registration can be paid for up to 10 years at a time, and WHOIS privacy is standard unless you ask for it to be turned off.
Ask for a quote. More than half of the hosting GEN provide is built to the customer's own requirements, and where a site needs more than a shared platform can offer, a dedicated server is available.
A site on our platform is hosted in the UK, in our own data centres, and looked after by engineers who can recover it, maintain it and move it to more capacity while it stays live. Pick a plan above, or tell us what you are running and we will specify something that fits.