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GEN have hosted business email since the early 1990s, for more than three decades, and we still run it in our own UK data centres, supported by our own UK engineers. Setup, troubleshooting and advice come from the people who run the platform.
Every feature is on every plan. Nothing is held back for a premium tier: you pay for the storage you need, and anti-spam, in-line anti-virus and GPG encryption come with every mailbox. We keep mail logs for three days and then delete them.
We support all the standard email protocols, and everything below is available on the entry level plan as well as the largest. We do not restrict anything: you get the full service and simply pay for storage.
Every mailbox comes with the whole service, not a tier of it. The protection, the controls and the people behind them are the same on the smallest plan as on the largest, and the add-ons are there when your obligations call for them.
We have worked on anti-spam for many years, and today it is a mixture of automated and human techniques. Mail passes through three stages: compliance checks on how it was sent, analysis of its content and links, and inspection of every attachment. The filtering is tuned to keep false positives low, so legitimate mail is delivered while the rest is tagged, quarantined or rejected.
Anti-virus runs in line, so an infected attachment is stopped before it reaches a mailbox. You keep granular control over how spam is handled for your own users. The full process is described in Email Protection.
The first sign of a compromised mailbox should not be a customer asking why you sent them an invoice with new bank details. Our platform watches for takeover attempts itself, on the server side, and does not wait for a user to notice.
It looks at where a login comes from, whether it could physically have come from there, and whether the account's sending behaviour has changed. Our staff are available 24/7 to investigate what it finds and take further action when it is needed.
All email stored on our platform is held in the United Kingdom, in our own data centres, which supports your own obligations under UK data protection law.
Email providers commonly keep extensive logs of your mail traffic. We keep ours for three days and then delete them automatically, so there is very little record of your correspondence to lose or disclose.
GPG encryption is part of the web client, and we provide free support to set up end to end encryption in your own environment. Plenty of businesses send sensitive information by email, and it should be encrypted.
Corporate email archival, included on the Enterprise plan, and compliance scanning to flag communications that need review.
A range of AI based analysis services to protect a business from email content that could put it at risk, running on our own hardware in our own UK data centres. See large language models.
If you want email integrated with your own systems, we offer the services to do it, and our engineers will scope the work with you.
Mailboxes that read incoming mail with natural language parsing, work out what the sender needs, and reply or pass it to the right department.
Prices are per mailbox, per month. Each plan has a minimum number of mailboxes, shown in the Minimum column, and the quantity box starts at that minimum. You can order more, and upgrade at any time during the service. The SLA codes are explained in our service levels, and if none of these fit, ask us for a quote.
| Plan | Storage | SLA | Minimum | Monthly | Quantity | |
| MailBasic | 2GB | SLA1 | 1 | £1.00 | ||
| MailPro | 5GB | SLA4 | 5 | £2.50 | ||
| MailCorporate | 5GB | SLA4 | 10 | £2.25 | ||
| MailEnterprise | 5GB | SLA6 | 50 | £2.15 |
We migrate existing mailboxes automatically and without charge. We can hand you a portal and leave you to it if that is what you want, but we would rather help you through the setup, with UK based support from start to finish.
Our email services run at 99.9% uptime, and we give user support whether or not you have a service level agreement. Mail settings and login links are under the cloud icon in the menu bar at the top of this site.
For more on how email works and what to look for in a provider, read our paper What is Email.
In the UK, in GEN's own data centres. All email stored on GEN's platform is held in the United Kingdom, and it is supported by GEN's own UK engineers.
No. Every mailbox feature, from IMAP and SMTP with TLS through filtering, aliases, scheduled sending and GPG encryption, is available on every plan, including the entry level one. You pay for storage. Plans differ in their storage, service level, protection level and whether archival is included, as the plan table shows.
Three days. After that, mail logs are deleted automatically. Holding less data about your correspondence means there is less to lose, less to disclose, and less for anybody else to find.
The platform detects takeover attempts itself, on the server side, through geofencing, impossible travel between logins, logins from unfamiliar networks and analysis of sending patterns. GEN's staff are available 24/7 to investigate and act on what it finds, so a compromised account is dealt with by the provider rather than left for the user to notice.
Yes, automatically and without charge. GEN's UK support team will also help you through the setup rather than handing over a portal and leaving you to it.
Yes. GPG signing and encryption of email and attachments is built into the web client and works from your own mail client too, and GEN provide free support to set up end to end encryption in your own environment.
Per mailbox, per month. Each plan has a minimum number of mailboxes, shown in the plan table, and you can order more than the minimum or upgrade at any time during the service.
Under the cloud icon in the menu bar at the top of every page on this site, which gives a quick reference to mail settings and a link to log in.