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Email has evolved into a cornerstone of business operations, yet not all email services deliver the security and support modern organisations demand.
At GEN, we prioritise your privacy and security above all, offering a robust, UK-hosted email solution that is fully compliant with GDPR. Unlike large, impersonal corporations with generic offerings, inadequate support, and questionable privacy standards, we bring decades of expertise in delivering high-quality, secure services underpinned by comprehensive, UK-based assistance.
Our skilled, English-speaking support team is available to address your needs, be it setup, troubleshooting, or advice, ensuring your business remains connected and protected.
GEN pioneered email as a service long before the likes of Microsoft and Google, and we’ve consistently led the field with innovative, reliable solutions. Hosted in our own UK data centres, our email services come with no hidden fees or paywalled features; every plan includes our full suite of premium tools, with costs based solely on storage needs, and all backed by round-the-clock support.
For deeper insight into our approach, we invite you to explore our ‘What is Email’ white paper. With GEN, you gain more than just an email provider—you gain a trusted partner committed to safeguarding your communications and enhancing your operational success.
We have for many years been involved in Anti-Spam, which today is a mixture of automated and human based techniques. Our anti-spam is one of the best in the industry with a very low false positive rate whilst protecting your business. When combined with paranoid in-line antivirus protection we cannot be beaten on protection.
Yes, that's correct, unlike pretty much all our competitors we offer embedded email encryption in our web clients, and offer free support to setup end to end encryption in your own environment. We want encryption in email because we know that so many businesses send sensitive information this way.
We support all email protocols and provided as standard is:
Add-On Services include things like Corporate Email Archival, Compliance Scanning, and a
selection of AI Based analysis services to protect businesses from email content that could put them at risk.
Email providers, like your ISP, maintain extensive logging of your email traffic, and some, like Google, keep it for years. GEN are, at our core security sensitive. We only keep email logs for 3 days, after which time they are automatically deleted. This is how it should be, and how we further protect our customers.
ALL Email stored on GEN Platforms is hosted in the United Kingdom, and is fully GDPR compliant. Everything we do is to embrace the protection and privacy of your email data.
Our systems have advanced blacklisting and protection to detect and respond to attempts to breach email accounts. This system not only provides automated protection, but our support teams are available 24/7 to investigate any potential issues and take further action when needed.
Do you want to integrate email with your systems, or even have an automated mailbox with complex natural language parsing and reply? Well, we offer the services to enable this. Actually, we have AI based analysis tools that can scan email's, determine the needs, and then direct to specific departments.
Our email services run at 99.9% uptime, and our support TTF is around 4 hours, but we offer a wide range of service levels from 24 hours to 2 hours TTF 24/7. At GEN we always offer user support even without a service level agreement.
The following are our fixed plans, which you can order directly below or contact us for a quote specifically for your needs. You can of course upgrade at anytime during the service. Please note the minumum mailboxes for these plans, this is the minimum number of mailboxes for that given plan.
| Plan | Storage | SLA | Minimum | Monthly | Mailboxes | |
| MailBasic | 2GB | SLA1 | 1 | £1.00 | ||
| MailPro | 5GB | SLA4 | 5 | £2.50 | ||
| MailCorporate | 5GB | SLA4 | 10 | £2.25 | ||
| MailEnterprise | 5GB | SLA6 | 50 | £2.15 |
Yes we can migrate your existing mailboxes easily and automatically, and without charge.
When you select GEN for your email services, we don't just give you a portal and leave you with it, we can, but we prefer to help your through the process of setup with UK based Support and Migration Assistance.
If you need to login to email, or need email settings, use the CLOUD ICON from the top right menu bar for a quick reference.