GEN Customer Downloads - Essential IT Resources

Essential Resources for Our Valued Customers

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Welcome to Downloads. In this section you will find a range of resources available to GEN customers. Some are available to all, while others are for specific customers. If you have any questions, or cannot find a specific file please don't hesitate to contact us. Please only download if you have been sent a link, or told to do so.

AudioAudio Files

File	Platform	Date	Licensed	Price	Registered	Description
Sms Echo	N/A	2024-08-01	No	£0.00	Yes	Echo SMS Tone (awesome)

cisco_ripples_ringtone	N/A	2025-04-23	Yes	£0.00	No	Cisco Ripples RIngtone

ctu_24_ringtone	N/A	2024-07-09	No	£0.00	Yes	CTU Ringtone (Cisco) m4r format.

digital sms best and new	N/A	2024-08-01	No	£0.00	Yes	Digital SMS Received Tone (The best by far)

female_voice_access	N/A	2025-04-23	Yes	£0.00	No	Access Granted - Female Voice

nokia X7 sms tone	N/A	2024-08-01	No	£0.00	Yes	Nokia X7 sms tone.

CheatSheetsCustomer Service Cheat Sheets

CodeDataCode and Data Files

ConfigurationConfiguration Files

CustomerFiles for Specific Customers

DocumentsGeneral Documentation

File	Platform	Date	Licensed	Price	Registered	Description
Yells-Guide-to-Digital-Marketing	N/A	2024-07-29	No	£0.00	No	The Ultimate digital marketing guide from Yell

c066435_ISO_IEC_27000_2016(E)	N/A	2024-07-09	No	£0.00	Yes	ISO27000 2016

discipline-and-grievances-at-work-the-acas-guide	N/A	2024-07-09	No	£0.00	No	Discipline and Grievances at work - The ACAS Guide

offensive-language-quick-reference-guide	N/A	2025-02-11	Yes	£0.00	No	OFCOMs list of offensive words. This is not a list of hurty words, just offensive words.

onboarding	N/A	2025-04-18	No	£0.00	No	The Onboarding Overview Document. Lists required information for onboarding and an overview of the process.

DraytekDraytek Software and Documents

File	Platform	Date	Licensed	Price	Registered	Description
DrayTek_UG_Vigor3910_V1.1	N/A	2024-07-09	No	£0.00	Yes	Draytek 3910 Users Manual v1.1

v2860_397_BT	N/A	N/A	No	£0.00	Yes	2860 v397

v2862_3994_BT	N/A	N/A	No	£0.00	Yes	2862 v3994

v2865_4451_BT	N/A	N/A	No	£0.00	Yes	2865 v4451

v2866_4451_BT	N/A	N/A	No	£0.00	Yes	2866 v4451

v3900_1515	N/A	2024-07-08	No	£0.00	Yes	3900 v1515

v3910_4327	N/A	2024-07-08	No	£0.00	Yes	3910 v4327

FormsCustomer Forms and Checklists

File	Platform	Date	Licensed	Price	Registered	Description
DTA-02	N/A	N/A	No	£0.00	No	The DTA-02 Form is used to transfer a domain that is currently with GEN, to another registrar/registry.

DTA-03	N/A	N/A	No	£0.00	No	The DTA-02 Form is used to transfer a domain from another registrar to GEN.

SPA2024	N/A	2024-07-09	Yes	£0.00	Yes	Quarterly Internal Security Audit Checklist - Free to use.

ImagesImage Files

ManualsGeneral Manuals and Guides

File	Platform	Date	Licensed	Price	Registered	Description
0MNSDH1K0RUENUD (MAN SDH 1000-3000 EN)	N/A	2025-04-23	No	£0.00	Yes	Riello SDH1000-SDH3000 Manual English

0MNSPW5K0RU5LUD (MAN SPW SPT 5000-10000 5L)	N/A	2025-04-23	No	£0.00	Yes	Riello SPT5000 - SPT10000 Manual English

Administrator’s Guide for VP59 & SIP-T58A & CP960 IP Phones_V84_10	N/A	2025-04-23	No	£0.00	No	Admin Guide for T58A VP59 and CP960 IP Phones from Yealink

DS923p_HIG_enu	N/A	2024-07-10	Yes	£0.00	No	Synology DS923+ Manual

DevLink_Programmers_Guide	N/A	2024-08-01	No	£0.00	Yes	HAI Devlink Programmers Guide

HAI_ASCII_LightingProtocol	N/A	2024-08-01	No	£0.00	No	HAI ASCII Lighting Protocol

HAI_Omni-Link_Protocol_Rev_3.0	N/A	2024-08-01	No	£0.00	Yes	HAI Omnilink Protocol Rev 3.0

HP Array Configuration Utility Command Line Interface for Integrity Linux Environments Support Notes Version 8.40-c02493363	N/A	2024-07-09	No	£0.00	Yes	HP Array Configuration Utility for Linux ACU-CLI

HP Smart Storage Administrator User Guide	N/A	2024-07-09	No	£0.00	Yes	HP Smart Storage Administrator - User Guide

Push Demo Development Guide V1.0.3_corrected	N/A	2024-08-01	No	£0.00	Yes	ZK-TECO PUSH Development Guide 1.0.3

TAPI_Link_Developers_Guide	N/A	2024-08-01	No	£0.00	Yes	TAPI_Link Developers Guide

proxmox-backup	N/A	2024-07-09	No	£0.00	Yes	Proxmox backup Documentation

pve-admin-guide	Linux	2024-08-27	No	£0.00	No	Proxmox PVE Admin Guide

SynologySynology Software and Documents

File	Platform	Date	Licensed	Price	Registered	Description
DSM_Developer_Guide_7_enu	N/A	2024-07-09	No	£0.00	No	DSM Developers Guide

DSM_Login_Web_API_Guide_enu(2)	N/A	2024-07-09	No	£0.00	Yes	DSM Login Web API Guide

Syno_UsersGuide_RX1213sas_enu	N/A	2024-07-09	No	£0.00	Yes	RS1213SAS Installation Guide

Synology_DiskStation_Administration_CLI_Guide(1)	N/A	2024-07-09	No	£0.00	Yes	DSM Administration CLI Manual

Synology_File_Station_API_Guide	N/A	2024-07-09	No	£0.00	Yes	File Station API Guide

ToolsTools and Utilities

File	Platform	Date	Licensed	Price	Registered	Description
61f7c4ab9e4a4c23b357-1.0	N/A	2025-06-27	No	£0.00	No	Blacklist Express Firefox Plugin - Allows quick access to the Blacklist Express module

6bb945c233794a02a03d-1.0	N/A	2025-06-28	No	£0.00	No	GENDial - Dial from the web Firefox Addon.

GEN-ConDiag-Linux-deb	Linux	2024-11-02	No	£0.00	No	GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.

GEN-ConDiag-Linux-rpm	Linux	2024-11-02	No	£0.00	No	GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.

GEN-ConDiag-MacOS	Mac	2024-11-02	No	£0.00	No	GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.

GEN-ConDiag-Windows	Windows	2024-11-02	No	£0.00	No	GEN Connection Diagnostic Tool. This tool checks connectivity from your computer to GENs PVC/PVS services.

VMWare-Converter-6.2.0	Windows	N/A	No	£0.00	Yes	VMWare Converter 6.2 Windows

VMWare-Converter-6.6.0	Windows	N/A	No	£0.00	Yes	VMWare Converter 6.6 Windows

WFBS-SVC_Agent_Uninstaller.app	Mac	2025-07-02	No	£0.00	No	TrendMicrto WFBS (Worry Free) Agent Uninstall Tool

advisorinstaller	Windows	2025-07-03	No	£0.00	No	Belarc Inventory

balenaEtcher-1.18.11	Mac	2024-07-24	No	£0.00	No	BalenaEtcher (SD Card Writer) 1.18.11

good_anydesk	Mac	2025-10-24	No	£0.00	No	The last Good Anydesk Version for macOS

wiztree_4_26_portable	Windows	2025-07-07	No	£0.00	No	WizTree Free - Great tool, if you use it, buy it.

TrainingTraining Materials

WhitepapersWhitepapers and Publications

GEN Also operate an FTP Server (FTP/FTPS/SSHFTP) available at archive.gen.net.uk - username "anonymous" and no password, which contains a selection of files for our customers use. Please do not download from here unless instructed to do so. If you've been asked to upload a file, please use the /tmp folder and add the filename to your ticket.